The Claim: Private Equity Is Destroying Senior Living
The theme is not new: that when private equity, REITs, and other for-profit entities purchase senior living communities, particular nursing homes, quality of care goes to hell.
Read MorePosted by Steve Moran | Mar 18, 2024 | Development | 0 |
The theme is not new: that when private equity, REITs, and other for-profit entities purchase senior living communities, particular nursing homes, quality of care goes to hell.
Read MorePosted by Steve Moran | Mar 15, 2024 | Sales & Marketing | 0 |
We need more data, more research like this. It helps us tell our story better and helps us figure out how to serve the older population in this country.ย
Read MorePosted by Steve Moran | Mar 15, 2024 | Foresight TV | 0 |
Steve will be talking to Brett Robinson, about the Active 55+ marketplace and Sparrow’s unique approach to this opportunity.
Read MorePosted by Steve Moran | Mar 13, 2024 | Foresight TV | 0 |
Join Steve Moran in conversation with Chris Krebsbach (the COO of RM management) and Brett Landrum (the CEO of PROCareHR).
Read MorePosted by Steve Moran | Mar 12, 2024 | Development | 0 |
We need a Hoka of senior living. Someone to create a senior living community, experience that every single senior living operator would want to live in.ย
Read MorePosted by Steve Moran | Mar 11, 2024 | Development | 1 |
My overarching impression is that we as an industry are still trying to figure out what is important to us, to society โ and that we have a long way to go.
Read MorePosted by Steve Moran | Mar 8, 2024 | Foresight TV | 0 |
We will be talking about Severine Petras became the CEO of Priority Lifecare and the future of senior living.
Read MorePosted by Steve Moran | Mar 8, 2024 | Leadership | 0 |
They want to know that sometimes you donโt know what to do, that you make mistakes. Mostly they want to know who the real you is.ย ย
Read MorePosted by Steve Moran | Mar 5, 2024 | Leadership | 0 |
There are in this world a few industries that are remarkably failure resistant. The question is what makes them different?ย Itโs a single thing: They are obsessed with failure.
Read MorePosted by Steve Moran | Mar 4, 2024 | Life Enrichment | 0 |
A glimpse into how senior living can be a part of the fabric of everyday life for older people โ maybe even for all people.
Read MorePosted by Steve Moran | Mar 1, 2024 | Foresight TV | 0 |
Steve Moran will be talking to Photographer, Helen Rimell about her photo series along with Gina Martin and Carrie Aalberts.
Read MorePosted by Steve Moran | Feb 29, 2024 | Life Enrichment, Sales & Marketing | 0 |
Because the ultimate goal is to tell the story of how great senior living is โฆ and we do believe this right?
Read MorePosted by Steve Moran | Feb 28, 2024 | Employee Engagement | 0 |
In the very best organizations, they see failure as an opportunity to grow and learn. Failures are seen in the context of experiments.
Read MorePosted by Steve Moran | Feb 27, 2024 | Leadership | 0 |
A significant aspect of what I do is visit senior living communities. I find it really hard to write about the industry without experiencing it for myself.
Read MorePosted by Steve Moran | Feb 26, 2024 | Life Enrichment | 0 |
The idea of how to tell the story better is a problem that churches and senior living have in common, hence the title.ย
Read MorePosted by Steve Moran | Feb 23, 2024 | Foresight TV | 0 |
Join Steve Moran for a conversation with Lori Alford, COO of Avanti Senior Living, about the future of senior living.
Read MorePosted by Steve Moran | Feb 23, 2024 | Leadership | 0 |
If you have the courage to tackle these questions, you will be more successful and happier in your professional and personal life.ย
Read MorePosted by Steve Moran | Feb 21, 2024 | Wellness Wednesday | 1 |
The problem is that getting the right answers is not ultimately what changes the world. It is about focusing on making the lives of others better.
Read MorePosted by Steve Moran | Feb 20, 2024 | Development | 0 |
What would take to make senior living more desirable to more people? When we make living in senior living better than living at home.
Read MorePosted by Steve Moran | Feb 16, 2024 | Foresight TV | 0 |
Steve Moran is more of an Ageism skeptic than Jordan and Meg. Or perhaps, their definition is broader than Steve’s. Hear their debate on FTV.
Read MorePosted by Steve Moran | Feb 16, 2024 | Development | 0 |
No one wants to say, “Iโve got a mess.” And yet having the courage to do just that is the only way to get unstuck.
Read MorePosted by Steve Moran | Feb 16, 2024 | Leadership | 0 |
I want to propose that if all you do at the NIC Spring conference in Dallas is network, you will miss out big time. Take a look …
Read MorePosted by Steve Moran | Feb 13, 2024 | Employee Engagement | 0 |
How would you feel if 80%, 90%, or 100% of your executive directors were like your best one?
Read MorePosted by Steve Moran | Feb 12, 2024 | Marketing Monday Video | 0 |
Developing a digital strategy is one of the first tools in your arsenal for a successful organization. But where do you start?
Read MorePosted by Steve Moran | Feb 9, 2024 | Foresight TV | 0 |
Steve will be talking to Deanna Murphy about how leaders can find and leverage each team member’s superpower.
Read MorePosted by Steve Moran | Feb 8, 2024 | Leadership | 0 |
Imagine that for all of 2024, at the end of every workday, you asked yourself: Who did I create value for today?
Read MorePosted by Steve Moran | Feb 6, 2024 | Development | 0 |
The real question you face is how to find the right partners to work with. The 2024 NIC Spring Conference is the best place to find that next great match.ย ย ย
Read MorePosted by Steve Moran | Feb 6, 2024 | Sales & Marketing | 0 |
The cost of doing this would not be nothing, but it would be lower than hiring some big name celebrity and would be much more sustainable.
Read MorePosted by Steve Moran | Feb 5, 2024 | Sales & Marketing | 1 |
If we tell stories about how we are, in fact, transforming the lives of residents and their families, life for senior living will get much much better!
Read MorePosted by Steve Moran | Feb 4, 2024 | Development | 0 |
My question for you: Where are you trapped in your organization? What do you need to do to break through that trap?
Read MorePosted by Steve Moran | Feb 2, 2024 | Foresight TV | 0 |
Join Steve Moran in conversation with Benjamin Surmi, Director of Education and Culture with Koelsch Senior Communities.
Read MorePosted by Steve Moran | Feb 1, 2024 | Life Enrichment, Sales & Marketing | 0 |
Boomers have a pretty good idea of what they donโt want, and that is senior living as it exists today. But even that is not quite right.
Read MorePosted by Steve Moran | Jan 31, 2024 | Leadership | 1 |
The thing I hate most about the conversation is that it represents knee-jerk thinking of the general public.
Read MorePosted by Steve Moran | Jan 29, 2024 | Marketing Monday Video | 0 |
Join Steve Moran in conversation with Scott Wells to discuss Conversion Forumula’s completely new approach to marketing senior living.
Read MorePosted by Steve Moran | Jan 26, 2024 | Foresight TV | 0 |
Earn meaningful attention that impacts your business and advances your career through social media with guest Brian Honigman.
Read MorePosted by Steve Moran | Jan 26, 2024 | Life Enrichment | 0 |
Our ability to get better depends on two things. The first is to be comfortable being uncomfortable, and the second …
Read MorePosted by Steve Moran | Jan 24, 2024 | Foresight TV | 0 |
We’re teaming up with Procare HR (a Foresight partner) to bring you the latest in HR strategies that are working in senior living right now.
Read MorePosted by Steve Moran | Jan 24, 2024 | Wellness Wednesday | 1 |
This is our opportunity. This is our joy. My prayer for you is that you are not so busy that you miss seeing these moments.
Read MorePosted by Steve Moran | Jan 23, 2024 | Leadership | 0 |
Most of our readers are โbosses,” and as a boss, you have a profound impact on the lives of your team members.
Read MorePosted by Steve Moran | Jan 19, 2024 | Foresight TV | 0 |
Cecily Laidman joins Steve Moran to talk about going beyond brick and mortar expectations in senior living.
Read MorePosted by Steve Moran | Jan 19, 2024 | Leadership | 2 |
Senior living owners and operators would sleep like babies โ if only we were willing to believe the industry can be turned around.ย
Read MorePosted by Steve Moran | Jan 18, 2024 | Leadership | 0 |
The Washington Post appears to be intent on hurting older people in this country, and I donโt know why!
Read MorePosted by Steve Moran | Jan 17, 2024 | Leadership | 0 |
What the experiment told me is powerful, wonderful, and not hugely surprising. We are a group of people who really care about other people.
Read MorePosted by Steve Moran | Jan 12, 2024 | Foresight TV | 0 |
Nancy Harhut is an expert on using behavioral science to sell more. Join us to learn how to attract more prospects and fill more units.
Read MorePosted by Steve Moran | Jan 12, 2024 | Leadership | 0 |
My dream is that we start being more forthright about fails where the consequences were minimal or nonexistent. That we can tell the lessons we learned.
Read MorePosted by Steve Moran | Jan 11, 2024 | Leadership | 0 |
How much better off the industry, residents, team members would be if we were to take a proactive approach to these disasters.ย ย
Read MorePosted by Steve Moran | Jan 10, 2024 | Wellness Wednesday | 0 |
We construct our lives and our businesses in ways to keep trouble from happening, but it is impossible to make trouble go away.ย
Read MorePosted by Steve Moran | Jan 8, 2024 | Marketing Monday Video | 0 |
Angela Hamilton of SageAge joins Steve Moran for an episode all about Microdata usage, and how it can fill your community.
Read MorePosted by Steve Moran | Jan 6, 2024 | Development | 0 |
There are lots of little things that make senior living less good than it could be, leaving an impression of mediocrity or worse.
Read MorePosted by Steve Moran | Jan 5, 2024 | Foresight TV | 0 |
Steve will be kicking off the 2024 season of Foresight TV with Tana Gall the President of Merrill Gardens talking about the year to come.
Read MorePosted by Steve Moran | Jan 5, 2024 | Leadership | 2 |
What no one has really studied are the people who start searching and then never move in. Why did they say no to senior living? We need to explore this.
Read MorePosted by Steve Moran | Jan 2, 2024 | Leadership | 0 |
All this doom and gloom misses an important truth. We have incredible capacity to figure out new, unthought-of solutions.
Read MorePosted by Steve Moran | Dec 28, 2023 | Development | 2 |
We should be as outraged as the people commenting on the article are. But I am not sure I have seen any industry outrage at all.
Read MorePosted by Steve Moran | Dec 27, 2023 | Wellness Wednesday | 1 |
Perhaps a truly awesome life is figuring out a way to embrace all the moments, even those that are the very worst.
Read MorePosted by Steve Moran | Dec 26, 2023 | Leadership | 0 |
If this is true, then it is a massive management failure and should be a lesson to every industry leader who tolerates this kind of behavior.ย ย
Read MorePosted by Steve Moran | Dec 22, 2023 | Foresight TV | 0 |
Steve Moran talks with Lori Alford about how Avanti Senior Living continues to make senior living work well for residents and team members.
Read MorePosted by Steve Moran | Dec 21, 2023 | Employee Engagement | 0 |
They staff very differently than many organizations, and I love this so much. They staff to the care needs of the individual … learn more in this article!
Read MorePosted by Steve Moran | Dec 19, 2023 | Leadership | 0 |
Some of the industry will love and explore what we need to learn from this series and how we can use it to be even better.ย
Read MorePosted by Steve Moran | Dec 15, 2023 | Foresight TV | 0 |
Steve Moran and Jamison Gosselin reveal insights into how consumers are really thinking about senior living.
Read MorePosted by Steve Moran | Dec 15, 2023 | Sales & Marketing | 0 |
It is not uncommon for me to receive a promotional email with a video testimonial from residents. In theory this is a great idea โฆ
Read MorePosted by Steve Moran | Dec 12, 2023 | Sales & Marketing | 0 |
And yet, I think there is a lesson here, and that is that everyone who shows up in any community needs to be treated as if they are still relevant …
Read MorePosted by Steve Moran | Dec 11, 2023 | Marketing Monday Video | 0 |
Steve and Courtney Bayron will be talking about what high-performing communities and leaders do differently than communities who struggle.
Read MorePosted by Steve Moran | Dec 8, 2023 | Foresight TV | 0 |
Connor Shephard is an AI expert. He will be joining Steve Moran to talk about what AI can do in your organization and what the future holds.
Read MorePosted by Steve Moran | Dec 8, 2023 | Leadership | 0 |
This did not have to happen; it should not have happened. Here is what went wrong.
Read MorePosted by Steve Moran | Dec 7, 2023 | Technology | 0 |
In all of this, it strikes me that there is a massive difference between those in senior living and those in AI as they think about the future.
Read MorePosted by Steve Moran | Dec 6, 2023 | Employee Engagement | 0 |
They keep saying this thing that is perhaps true, but only because so many leaders say it and believe it. I bet you have said it.
Read MorePosted by Steve Moran | Dec 5, 2023 | Development | 0 |
It was an article more designed to get clicks than to provide an accurate assessment of the current state of elder care or to provide solutions.
Read MorePosted by Steve Moran | Dec 4, 2023 | Leadership | 0 |
The hard truth is that if you see underperforming companies, underperforming communities it is always, 100% of the time, a leadership problem.
Read MorePosted by Steve Moran | Dec 1, 2023 | Foresight TV | 0 |
Steve Nygren has a different view of what Senior Living should look like. Yet, it might be the place we would want to call home as we age.
Read MorePosted by Steve Moran | Dec 1, 2023 | Life Enrichment | 0 |
In the last few years there has been a lot of talk about creating senior living communities with healthy dining experiences.
Read MorePosted by Steve Moran | Nov 30, 2023 | Leadership | 1 |
I hope you look at this list and say to each of them, โNope, I donโt do that.โ And if you can’t, maybe they need some rethinking.
Read MorePosted by Steve Moran | Nov 28, 2023 | Leadership | 1 |
The question I was left with is this: What would serve the senior living leadership community better: leaving it up or taking it down?
Read MorePosted by Steve Moran | Nov 27, 2023 | Employee Engagement | 0 |
This machine is all about being the best senior living organization to work for in the country. Actually to be the best company to work for in the country.
Read MorePosted by Steve Moran | Nov 20, 2023 | Leadership | 0 |
The best leaders, the leaders who are running great organizations, have figured out that the pain of change is always worth it.
Read MorePosted by Steve Moran | Nov 17, 2023 | Foresight TV | 0 |
Join Bob Kramer and Steve Moran in conversation about the new and exciting things he is working on and thinking about.
Read MorePosted by Steve Moran | Nov 16, 2023 | Leadership | 0 |
As a leader, you know theoretically that the people you lead are watching you, but likely you have no real idea how much.ย ย
Read MorePosted by Steve Moran | Nov 14, 2023 | Sales & Marketing | 0 |
You need to pay attention to the smiles and attitudes of your team members because they have a huge impact on your occupancy.
Read MorePosted by Steve Moran | Nov 13, 2023 | Marketing Monday Video | 0 |
On this episode of Marketing Monday, Steve and Sean Ochester will talk about what’s hot and what’s not in the world of Digital Marketing.
Read MorePosted by Steve Moran | Nov 13, 2023 | Sales & Marketing | 0 |
The world is not what it once was. We have this powerful opportunity to transform the world of senior living doing it differently.ย
Read MorePosted by Steve Moran | Nov 10, 2023 | Foresight TV | 0 |
What does Taylor Swift have to do with Senior Living? You will have to wait and see as Steve talks with the amazing Arrow Leadership duo.
Read MorePosted by Steve Moran | Nov 10, 2023 | Life Enrichment | 0 |
Life enrichment is the one thing that senior living communities do that simply canโt happen at home. This may be what it takes to get it right.ย
Read MorePosted by Steve Moran | Nov 8, 2023 | Employee Engagement | 0 |
My bottom line was โ and remains โ that the industry should support staffing minimums done right and reasonably. This means a bunch of things.
Read MorePosted by Steve Moran | Nov 7, 2023 | Employee Engagement | 0 |
It is worth talking to your teams about how to be a yes culture, one that figures out how to make things work for the person making the request.
Read MorePosted by Steve Moran | Nov 6, 2023 | Sales & Marketing | 0 |
Perhaps what gets missed is that there are real people who are writing bad reviews, people who feel like they did not get what they expected.
Read MorePosted by Steve Moran | Nov 3, 2023 | Foresight TV | 0 |
You can have a great culture where people love coming to work. High turnover, agency, and being short-staffed does not have to be the norm.
Read MorePosted by Steve Moran | Nov 2, 2023 | Foresight TV | 0 |
Get pumped for networking and learning with Steve Moran, Tod Petty, and Deionte Davis (Fynn and Accushield โ Foresight partners).
Read MorePosted by Steve Moran | Nov 2, 2023 | Employee Engagement | 0 |
There is a belief that there are not enough caregivers for the senior living sector today. I think this is a hasty response that is not well thought out.
Read MorePosted by Steve Moran | Nov 1, 2023 | All Categories | 0 |
For the first time, Loren Shook CEO of SIlverado is able to talk publicly about what happened in their case for justice.
Read MorePosted by Steve Moran | Nov 1, 2023 | Wellness Wednesday | 0 |
I bet some of you have this same jealousy problem. And yet each day you are profoundly making the lives of people better.
Read MorePosted by Steve Moran | Oct 30, 2023 | Leadership | 0 |
This was maybe my 14th or 15th NIC. This is a raw dump of my impressions from the conference, influenced by presentations, conversations, and observations.
Read MorePosted by Steve Moran | Oct 25, 2023 | Leadership | 0 |
This creates a tough and delicate problem, because to be frustrated with older people not โgetting itโ is in itself a kind of ageism.
Read MorePosted by Steve Moran | Oct 24, 2023 | Leadership | 0 |
We know for sure that when we talk about these things they get better. We know that by talking about hard stuff we find solutions.
Read MorePosted by Steve Moran | Oct 20, 2023 | Foresight TV | 0 |
Steve and Dr. Wasserman will be talking about the business of nursing homes, and how “the business” gets in the way of people.
Read MorePosted by Steve Moran | Oct 20, 2023 | Employee Engagement | 0 |
Your team members will get better instantaneously if you begin to see them as amazing, exceptional employees who you are lucky to have.
Read MorePosted by Steve Moran | Oct 19, 2023 | Foresight TV | 0 |
Tune in on Thursday for an exciting announcement. Steve Moran is here with a Special Edition of Foresight TV.
Read MorePosted by Steve Moran | Oct 19, 2023 | Sales & Marketing | 0 |
No one has ever figured out how to build the perfect landing page that converts every time โฆ until now!
Read MorePosted by Steve Moran | Oct 16, 2023 | Marketing Monday Video | 0 |
Steve and Sean will be broadcasting LIVE from the SMASH conference. They’ll be talking all the trending topics in senior living marketing.
Read MorePosted by Steve Moran | Oct 13, 2023 | Foresight TV | 0 |
What is working, what is not, and how can leaders lead better to improve the lives of residents and team members in Senior Living?
Read MorePosted by Steve Moran | Oct 13, 2023 | Leadership | 0 |
Are you going to NIC? If you’re still debating attending NIC in Chicago, here are some of the important things to know.
Read MorePosted by Steve Moran | Oct 13, 2023 | Employee Engagement | 0 |
It is time for the industry to step up to the table, demand change and propose a new way of doing things that is fair and reasonable to everyone.ย
Read MorePosted by Steve Moran | Oct 12, 2023 | Foresight TV | 0 |
The SMASH conference brings together pros from all over the country to talk strategy and management, tools and techniques.
Read MorePosted by Steve Moran | Oct 12, 2023 | Employee Engagement | 0 |
The industry should be concerned because it appears the number of comments supporting mandates is much higher than those opposing mandates.ย
Read MorePosted by Steve Moran | Oct 11, 2023 | Employee Engagement | 0 |
The industry has this opportunity to say, โStaffing mandates are good for residents, families, and team members. Here is what they should look like.”
Read MorePosted by Steve Moran | Oct 10, 2023 | Technology | 0 |
I use AI as a tool a lot, nearly every day. Here are some of the ways AI can be used in senior living today and in the future.
Read MorePosted by Steve Moran | Oct 6, 2023 | Foresight TV | 0 |
Steve Moran will be talking to Justin Stein of Bickford Senior Living about their largest quarterly occupancy growth in company history
Read MorePosted by Steve Moran | Oct 6, 2023 | Employee Engagement | 0 |
It turns out that you are better off to not take on that project or that initiative if you do not have that person who is fully committed.
Read MorePosted by Steve Moran | Oct 5, 2023 | Foresight TV | 0 |
From AI and robots to middle market and intergenerational communities, all types of innovation are on the conference table for SLIF.
Read MorePosted by Steve Moran | Oct 5, 2023 | Employee Engagement | 0 |
It would be better to budget nothing and look like it was an oversight than to say, โWe thought about it, and that is all we think you are worth.โ
Read MorePosted by Steve Moran | Oct 3, 2023 | Leadership | 0 |
Real ageism makes assumptions about older people’s capabilities and judges them before figuring out their capabilities or not.
Read MorePosted by Steve Moran | Oct 2, 2023 | Leadership | 0 |
We see things happen that seem obviously inevitable in hindsight. The question is this: What can we learn from it?
Read MorePosted by Steve Moran | Sep 29, 2023 | Foresight TV | 0 |
Benny Rubin knows more about how to get emails delivered than anyone on the planet. Join us to learn how to end your email blues.
Read MorePosted by Steve Moran | Sep 28, 2023 | Video | 0 |
Steve Moran chats with NIC COO Chuck Harry about the upcoming NIC Fall Conference in Chicago. Check out who’s going to be there.
Read MorePosted by Steve Moran | Sep 28, 2023 | Development | 0 |
It will likely need massive retooling of how we think about older people, how we spend government money, and adequate housing for older people.
Read MorePosted by Steve Moran | Sep 27, 2023 | Sales & Marketing | 0 |
There are older people who believe things that make them see senior living in a bad light, but would in fact benefit from senior living.
Read MorePosted by Steve Moran | Sep 26, 2023 | Life Enrichment, Sales & Marketing | 0 |
There are so many amazing stories to tell, and when you get your storytelling right, people will be lining up to move into your community.ย
Read MorePosted by Steve Moran | Sep 25, 2023 | Life Enrichment, Sales & Marketing | 0 |
We have to create a work environment where the day-to-day feels like something special. This is a great example of that kind of storytelling.
Read MorePosted by Steve Moran | Sep 22, 2023 | Foresight TV | 0 |
Once in a while, we come across an example of what excellence looks like. Steve will be talking to Cole Marvin about his success story.
Read MorePosted by Steve Moran | Sep 22, 2023 | Life Enrichment | 0 |
We spend more on lawn care than activities. Maybe we are more concerned about how our communities look than what it is actually like to live in them.ย
Read MorePosted by Steve Moran | Sep 21, 2023 | Life Enrichment | 0 |
The big goal has to be for us to keep the narrowing problem as small as possible while continuing to expand the opportunities.
Read MorePosted by Steve Moran | Sep 19, 2023 | Leadership | 0 |
The risk of not knowing is massive. There is also risk for a damaged reputation, which makes it harder to attract new residents and staff.
Read MorePosted by Steve Moran | Sep 18, 2023 | Sales & Marketing | 0 |
This is a huge opportunity that costs you nothing but some time and commitment. Most of you are not using it at all or aggressively enough.
Read MorePosted by Steve Moran | Sep 15, 2023 | Foresight TV | 0 |
Anne Doyle, CEO of Spark Living and Learning, joins Steve Moran of Foresight to discuss the future of Senior Living.
Read MorePosted by Steve Moran | Sep 15, 2023 | Sales & Marketing | 0 |
I came across this powerful Instagram post and immediately wondered how we might learn from it to make senior living better.
Read MorePosted by Steve Moran | Sep 14, 2023 | Leadership | 0 |
We are heading down the road to a disaster for senior living operators, residents, and team members, and only the capital providers can change that.ย
Read MorePosted by Steve Moran | Sep 13, 2023 | Development | 0 |
The only thing that should matter is the customer experience. This is true for vendor companies, and this is true for senior living.
Read MorePosted by Steve Moran | Sep 12, 2023 | Life Enrichment | 0 |
These moments in time represent the very best of senior living. It is the perfect example of community, something that you simply cannot get at home.
Read MorePosted by Steve Moran | Sep 11, 2023 | Leadership | 0 |
Once you believe in the possibilities for your community, you can develop an action plan to get there. What do we have to do to get to 90% occupancy?
Read MorePosted by Steve Moran | Sep 8, 2023 | Foresight TV | 0 |
Procare HR joins Steve Moran to talk about all the staffing expectations and requirements post-pandemic and exactly how to manage it all.
Read MorePosted by Steve Moran | Sep 7, 2023 | Life Enrichment | 0 |
For many years I mostly thought wellness programs for senior living, particularly assisted living, were more marketing hype than substantive.
Read MorePosted by Steve Moran | Sep 5, 2023 | Employee Engagement | 0 |
I was recently talking to a senior living executive director who told me this depressing story about ice cream.
Read MorePosted by Steve Moran | Sep 1, 2023 | Foresight TV | 0 |
Join Steve Moran of Foresight in a special episode with Nancy Anzelmo, one of the Co-Founders of Connected Horse.
Read MorePosted by Steve Moran | Sep 1, 2023 | Leadership | 0 |
If we approach all audiences the same, we are setting ourselves up for failure and our audiences for frustration and confusion.
Read MorePosted by Steve Moran | Aug 30, 2023 | Sales & Marketing | 0 |
Today, the predominant belief is that when you are getting on in years and out of options you should move into senior living.
Read MorePosted by Steve Moran | Aug 29, 2023 | Development | 1 |
If we were to survey the American public, most people would say that senior living is the place you go when you have run out of other options.
Read MorePosted by Steve Moran | Aug 25, 2023 | Foresight TV | 0 |
Lynne has been perhaps the #1 voice driving innovation in Senior Living. Steve will be talking to Lynne about what’s next.
Read MorePosted by Steve Moran | Aug 25, 2023 | Sales & Marketing | 0 |
I have a dream that your community will have so many people wanting to move in that you too will have to use a lottery system.ย
Read MorePosted by Steve Moran | Aug 24, 2023 | Leadership | 0 |
We have a great opportunity to not be like other companies and to instead be like companies that realized customer service is everything.
Read MorePosted by Steve Moran | Aug 21, 2023 | Leadership | 0 |
Next time something goes wrong in your community, it is worthwhile to think about it in terms of how you can use it to your advantage โฆ
Read MorePosted by Steve Moran | Aug 18, 2023 | Foresight TV | 0 |
Steve will be talking to Alice Bonner about how nursing homes can be made better for residents and team members.
Read MorePosted by Steve Moran | Aug 18, 2023 | Leadership | 0 |
It got me thinking that someone should start a senior living advocate business. Learn more about this in the article …
Read MorePosted by Steve Moran | Aug 16, 2023 | Leadership | 0 |
How are you doing with involving your residents in growing your business โฆ other than collecting money from them?
Read MorePosted by Steve Moran | Aug 15, 2023 | Leadership | 0 |
More and more I realize that we donโt actually have very good models for getting old. This is particularly true when passing the traditional retirement age.
Read MorePosted by Steve Moran | Aug 14, 2023 | Foresight TV | 0 |
Steve Moran will be talking to Sean Ochester of Sage Age Strategies about the importance of planning for a calendar year.
Read MorePosted by Steve Moran | Aug 11, 2023 | Foresight TV | 0 |
Steve will be talking to Doug Olson, the founding CEO and President of Vision Centre, about the quality of leadership in Senior Living.
Read MorePosted by Steve Moran | Aug 11, 2023 | Sales & Marketing | 0 |
I suspect it costs this person many opportunities and โย worse, it starts the conversation on the wrong foot.ย Learn more with this article!
Read MorePosted by Steve Moran | Aug 9, 2023 | Wellness Wednesday | 0 |
Have you ever had a situation where you had a tough decision to make and simply could not figure out the right course of action?
Read MorePosted by Steve Moran | Aug 8, 2023 | Life Enrichment | 0 |
From quirky “early bird” dinner times to off-key karaoke nights, get ready for a humorous take on the ups and downs of senior living.
Read MorePosted by Steve Moran | Aug 4, 2023 | Foresight TV | 0 |
Today we dive into what boomers will want when the move into senior living. This could have a tremendous impact on your occupancy.
Read MorePosted by Steve Moran | Aug 4, 2023 | Sales & Marketing | 0 |
The biggest opportunity is to convince a prospect that their life will be better if they live in a senior living community. The first challenge is this:
Read MorePosted by Steve Moran | Aug 3, 2023 | Sales & Marketing | 0 |
Brookdale has so much untapped potential to change the face of senior living โ to move the company to a position of leading the occupancy stats.
Read MorePosted by Steve Moran | Aug 1, 2023 | Leadership | 0 |
I worry that in senior living and most of the world of business we have come to expect praise and accolades for simply delivering what was paid for.
Read MorePosted by Steve Moran | Jul 28, 2023 | Foresight TV | 0 |
Learn what strategies are working right now in senior living โ from Brett Landrum, founder and co-CEO of Procare HR (a Foresight partner).
Read MorePosted by Steve Moran | Jul 28, 2023 | Life Enrichment | 0 |
The opportunity is massive! When we create programming and lifestyle, every single senior living community that does these two things will be full.
Read MorePosted by Steve Moran | Jul 27, 2023 | Development | 0 |
The problem is that they donโt take the time to get to know the business, the business culture, or the industry.
Read MorePosted by Steve Moran | Jul 26, 2023 | Wellness Wednesday | 4 |
Maybe we need to take a โfake it till you make itโ approach and every day talk about how bad aging in place really is and how great senior living really is.
Read MorePosted by Steve Moran | Jul 25, 2023 | Sales & Marketing | 0 |
Misinformation is a huge problem in the senior living sector, and we should expect better from a news organization like the Wall Street Journal.ย ย
Read MorePosted by Steve Moran | Jul 24, 2023 | Employee Engagement | 0 |
Nursing videos are the third most popular professional videos on TikTok. The best way to hire nurses is to be where nurses are.
Read MorePosted by Steve Moran | Jul 21, 2023 | Foresight TV | 0 |
John Moore is one of the mavericks in the senior living industry. John and Steve Moran discuss where the opportunities and pitfalls exist.
Read MorePosted by Steve Moran | Jul 21, 2023 | Life Enrichment | 0 |
Imagine that you could create a senior living community that could turn ordinary older people into superagers.ย
Read MorePosted by Steve Moran | Jul 20, 2023 | Employee Engagement | 0 |
These senior living organizations have higher occupancy and a much easier time recruiting staff. This all translates into a better bottom line.ย
Read MorePosted by Steve Moran | Jul 18, 2023 | Life Enrichment | 0 |
This yearโs Evolve conference (2023) content has been remarkable. There were two recurring themes, things that can make every senior living community better.
Read MorePosted by Steve Moran | Jul 17, 2023 | Leadership | 4 |
If you do this, everything else you worry about will take care of itself. Your occupancy will be crazy good. Your recruitment and retention will be a snap.
Read MorePosted by Steve Moran | Jul 14, 2023 | Foresight TV | 0 |
Vicki Clark is one of the pioneers of what is today’s modern day senior living. Learn from one of the smartest leaders in the industry.
Read MorePosted by Steve Moran | Jul 13, 2023 | Employee Engagement | 3 |
Not only did this grab the attention of workers, it also got the attention of a national news outlet.
Read MorePosted by Steve Moran | Jul 12, 2023 | Wellness Wednesday | 0 |
Loneliness is a problem not just for senior living residents; it is a leadership problem. Figuring this out will make you a better leader.
Read MorePosted by Steve Moran | Jul 10, 2023 | Marketing Monday Video | 0 |
Steve Moran will be talking to Sean Ochester of Sage Age about how to turn your website into a more effective qualified lead generator
Read MorePosted by Steve Moran | Jul 10, 2023 | Life Enrichment | 0 |
I find myself wondering if we are spending enough time thinking about what total absorption experiences are or could be for residents.
Read MorePosted by Steve Moran | Jul 7, 2023 | Foresight TV | 0 |
A conversation with Darryl Fisher and Steve Moran about how Dream Flights is creating memories for residents.
Read MorePosted by Steve Moran | Jul 7, 2023 | Sales & Marketing | 0 |
This has a huge potential for some senior living communities to create their own Grimace dark humor videos and be seen as worth a second look.ย
Read MorePosted by Steve Moran | Jul 6, 2023 | Leadership | 1 |
Getting there is not a matter of spending more money. It is 100% about mindset. It does not look the same in every organization.
Read MorePosted by Steve Moran | Jul 3, 2023 | Life Enrichment | 0 |
Success in life and in senior living is when we can help our residents and team members see the possibilities still ahead of them.
Read MorePosted by Steve Moran | Jun 30, 2023 | Foresight TV | 0 |
Join us to talk with Kristin Harris, the COO of Nye Health Services. This will be a great conversation about how to do senior living better.
Read MorePosted by Steve Moran | Jun 30, 2023 | Leadership | 0 |
Hardly anyone loves failure, particularly with that failure being their own fault. Worst is when it takes someone else to help you see it.
Read MorePosted by Steve Moran | Jun 29, 2023 | Sales & Marketing | 0 |
This challenge is very simple. It is primarily geared toward senior living operators but could equally apply to anyone in any industry.
Read MorePosted by Steve Moran | Jun 28, 2023 | Wellness Wednesday | 0 |
Explore how a sense of belonging can transform organizations, communities, and even senior living, leading to increased well-being, occupancy, and profits.
Read MorePosted by Steve Moran | Jun 27, 2023 | Sales & Marketing | 0 |
What if you created an environment where it was an experience โ where a potential resident would go, โI could see myself living my best life hereโ?
Read MorePosted by Steve Moran | Jun 23, 2023 | Foresight TV | 0 |
Steve Moran and CEO Erin Shvetzoff Hennessey discuss the current state of senior living and skilled nursing and future opportunities.
Read MorePosted by Steve Moran | Jun 23, 2023 | Employee Engagement | 1 |
There are two things you need to do that are simple, though not always easy, that will transform your organization.ย ย
Read MorePosted by Steve Moran | Jun 22, 2023 | Sales & Marketing | 2 |
Imagine that senior living operators banded together to say โnoโ to all aggregators leads until they started delivering higher quality leads.
Read MorePosted by Steve Moran | Jun 21, 2023 | Leadership | 0 |
You can make it better in your life and in your community. What you can do to make it better right now as you read this article is simple, but not easy.
Read MorePosted by Steve Moran | Jun 19, 2023 | Employee Engagement | 0 |
Everyone has good ideas about how to make the community and the company better. They need to be listened to and heard.
Read MorePosted by Steve Moran | Jun 16, 2023 | Foresight TV | 0 |
Join Steve Moran for a conversation with Bennet Kim as they discuss the emerging opportunities in Senior Living.
Read MorePosted by Steve Moran | Jun 16, 2023 | Leadership | 0 |
Senior living operators have been salivating over the “tsunami” of boomers that will โfill every senior living community.โย This is insane!
Read MorePosted by Steve Moran | Jun 13, 2023 | Leadership | 1 |
As a leader it is even worse, because your โstucknessโ cascades to others in your organization. The big question is this: GETTING UNSTUCK?
Read MorePosted by Steve Moran | Jun 9, 2023 | Foresight TV | 0 |
Join Steve Moran for a conversation with Sevy Petras as they discuss the emerging opportunities in Senior Living.
Read MorePosted by Steve Moran | Jun 9, 2023 | Leadership | 0 |
We believe other people think the same way we do. It just simply isnโt so.ย What is possible in your life if you write a list of goals …
Read MorePosted by Steve Moran | Jun 7, 2023 | Leadership | 0 |
I am afraid that rarely do leaders ask themselves how often their policies and their attitude toward customers create friction that will lead to conflicts.
Read MorePosted by Steve Moran | Jun 5, 2023 | Sales & Marketing | 0 |
Just for fun, I started listing the steps for a senior living customer. Each step represents an opportunity to make getting the sale easier or harder.
Read MorePosted by Steve Moran | Jun 2, 2023 | Foresight TV | 0 |
We discuss how Bickford Senior Living working with Flex has turned the corner and is on the home stretch of solving its staffing challenges.
Read MorePosted by Steve Moran | Jun 1, 2023 | Leadership | 0 |
The current CEO embraced the changing world, figured out how to pivot, figured out what would best serve the customers, and they are thriving.
Read MorePosted by Steve Moran | May 26, 2023 | Foresight TV | 0 |
Denise Boudreau and Steve Moran discuss how to create the best work culture possible, where people will be lining up to come to work for you.
Read MorePosted by Steve Moran | May 26, 2023 | Technology | 0 |
If you are actively using Text Messaging, it has the potential to improve your relationships with residents, prospects and vendors.
Read MorePosted by Steve Moran | May 23, 2023 | Employee Engagement | 0 |
It turns out that there is one feedback technique that works better than all others. Here are the 19 words:
Read MorePosted by Steve Moran | May 19, 2023 | Foresight TV | 0 |
Bill Thomas is one of the senior living/aging services disruptors. In this conversation, he talks about how you can win the aging game.
Read MorePosted by Steve Moran | May 19, 2023 | Leadership | 0 |
Often, we make decisions based on previous success without thinking through how much of that success was based not on ourselves but on luck.
Read MorePosted by Steve Moran | May 12, 2023 | Foresight TV | 0 |
An Executive Director told me his company turned him loose to lead. With that freedom, in a few months he hit 100% occupancy with a waitlist.
Read MorePosted by Steve Moran | May 12, 2023 | Leadership | 1 |
I more and more worry that our biggest problem is that we are not asking the right questions. Here is my list we should be asking as leaders.
Read MorePosted by Steve Moran | May 10, 2023 | Employee Engagement | 0 |
Figure these things out, and you will have the best executive directors in the world and the highest performing communities in the country.ย
Read MorePosted by Steve Moran | May 8, 2023 | Leadership | 0 |
Being willing to change direction, to stop persisting, can pay huge dividends for you, for your organization, and for those you lead.ย
Read MorePosted by Steve Moran | May 5, 2023 | Foresight TV | 0 |
In this episode we talk about all things August Health Platform. This is an episode you will not want to miss.
Read MorePosted by Steve Moran | May 5, 2023 | Employee Engagement | 0 |
There is this belief that immigration will solve the senior living staffing problem that is growing bigger every day. DONโT COUNT ON IT!
Read MorePosted by Steve Moran | May 4, 2023 | Foresight TV | 0 |
It’s almost time for the Senior Living Executive Conference, the official meeting of Argentum! Meet 6 Foresight partners who will be there.
Read MorePosted by Steve Moran | May 1, 2023 | Development | 0 |
What we rarely ever talk about is the connection factor for senior living leaders. We all assume that everyone has enough friends.
Read MorePosted by Steve Moran | Apr 28, 2023 | Foresight TV | 0 |
It’s the Senior Living Innovation Forum pregame show! The industry is at a turning point… But what directions should we be turning?
Read MorePosted by Steve Moran | Apr 28, 2023 | Leadership | 0 |
Great leadership that understands that the path to high occupancy and profitability is all about fewer guardrails, not more guardrails.
Read MorePosted by Steve Moran | Apr 27, 2023 | Life Enrichment | 0 |
Imagine that senior living became a “longevity spa,” where people came not to decline in comfort but to actually reverse the aging process.ย ย ย
Read MorePosted by Steve Moran | Apr 26, 2023 | Leadership | 1 |
Every team needs at least one person who, while being a huge fan of the organization and the leaders, is willing to challenge everything.
Read MorePosted by Steve Moran | Apr 24, 2023 | Employee Engagement | 0 |
This more than anything would transform senior living, because there are enough residents for every senior living apartment in this country.
Read MorePosted by Steve Moran | Apr 21, 2023 | Foresight TV | 0 |
Matt Thornhill had this idea for a new way of doing senior living. I am super intrigued and think you will be too. You will have to watch to learn more.
Read MorePosted by Steve Moran | Apr 21, 2023 | Sales & Marketing | 0 |
They once were the best, and now they are not. They have taken something that was once a positive and turned it into a serious negative.
Read MorePosted by Steve Moran | Apr 20, 2023 | Development | 0 |
What are you doing to make your community stand out? If you put time into this, your occupancy and staffing challenges will disappear.
Read MorePosted by Steve Moran | Apr 17, 2023 | Sales & Marketing | 0 |
Here are the 7 I think are most important. Ultimately the big idea is that when we are focused on wellness it means that people โlive better longer.โ
Read MorePosted by Steve Moran | Apr 14, 2023 | Foresight TV | 0 |
Steve and Joe Jasmon will be talking about how to address the middle market opportunity and have a healthy bottom line.
Read MorePosted by Steve Moran | Apr 14, 2023 | Life Enrichment | 0 |
Imagine assuming that your residents want things to be better. It would make your communities more successful and your life less stressful.
Read MorePosted by Steve Moran | Apr 13, 2023 | Development | 0 |
I am excited to announce that we are forming a new senior living operating company that could be a great for a community that values comfort and relaxation.
Read MorePosted by Steve Moran | Apr 12, 2023 | Leadership | 0 |
I have this vision of some senior living executive committing to making living and working in your community feel great every day. Here is what it would look like.
Read MorePosted by Steve Moran | Apr 10, 2023 | Employee Engagement | 0 |
There are enough people who would love to work in senior living in your communities. The fix will start when you tackle these questions.ย
Read MorePosted by Steve Moran | Apr 9, 2023 | Sales & Marketing | 0 |
Poll Results: If you are in the โNever or almost neverโ category this post is not for you. If you are in the other 81% (most of you) keep reading.ย
Read MorePosted by Steve Moran | Apr 9, 2023 | Life Enrichment | 1 |
I am a boomer โ โthat personโ you as a senior living operator are trying to figure out Ask me now what I will want, and I will tell you that โฆ
Read MorePosted by Steve Moran | Apr 7, 2023 | Foresight TV | 0 |
Hear what itโs like when the disaster happens, and in the confusing aftermath. Learn ways to help yourself and your community make it through.
Read MorePosted by Steve Moran | Apr 6, 2023 | Leadership | 0 |
How much better would your life be if you had quit some of the things you did quit โ but done so earlier?
Read MorePosted by Steve Moran | Apr 5, 2023 | Leadership | 0 |
19 reasons I might be a bad leader.
Read MorePosted by Steve Moran | Apr 3, 2023 | Sales & Marketing | 0 |
Setting your criteria in advance rather than just figuring them out will save you time and money. It will make hard decisions easier!
Read MorePosted by Steve Moran | Mar 30, 2023 | Life Enrichment | 0 |
There are times you simply need to move on, cut your losses, and remember that life, senior living, and poker are each simply one long game that you want to win.
Read MorePosted by Steve Moran | Mar 29, 2023 | Development | 0 |
The problem is that we too often view failure as bad, when it is great, or at least great when it teaches us things.
Read MorePosted by Steve Moran | Mar 24, 2023 | Foresight TV | 0 |
Steve will be talking to Joel Goldman about the top legal challenges he is seeing for senior living operators… and whatever else comes up.
Read MorePosted by Steve Moran | Mar 23, 2023 | Leadership | 0 |
Donโt get me wrong, these are big issues that seem intractable, but when we get them right, people will flock to senior living.ย ย
Read MorePosted by Steve Moran | Mar 22, 2023 | Sales & Marketing | 0 |
It occurs to me that the real problem with market acceptance of senior living is one very simple thing โฆ PRICE.
Read MorePosted by Steve Moran | Mar 19, 2023 | Leadership | 0 |
I CANNOT REMAIN SILENT ON THIS ONE! This is a horrible mischaracterization of a good company and leaders.
Read MorePosted by Steve Moran | Mar 17, 2023 | Foresight TV | 0 |
This is a horrific story where at least 22 senior living residents were murdered in the Dallas Area between 2016 and 2018.
Read MorePosted by Steve Moran | Mar 16, 2023 | Employee Engagement | 0 |
1. The first complaint already.
Read MorePosted by Steve Moran | Mar 15, 2023 | Life Enrichment | 0 |
Senior living has so much untapped opportunity to figure out how to make the resident and team member experience better.ย ย
Read MorePosted by Steve Moran | Mar 13, 2023 | Life Enrichment | 0 |
This is clearly the life boomers want. The big question is this:ย How can we provide this lifestyle but add in the medical part as needed?!ย
Read MorePosted by Steve Moran | Mar 12, 2023 | Life Enrichment | 0 |
The biggest challenge is that it means that assisted living and memory care is moving into an arena that was once considered to be skilled nursing.
Read MorePosted by Steve Moran | Mar 10, 2023 | Foresight TV | 0 |
Steve and Beth will be talking about the NORC study on how senior living did with respect to death rates during the Covid-19 pandemic.
Read MorePosted by Steve Moran | Mar 8, 2023 | Technology | 3 |
Is it possible they have figured out that technology or more technology will make them less happy rather than more happy?
Read MorePosted by Steve Moran | Mar 6, 2023 | Life Enrichment | 0 |
There are ways to increase staff compensation. The other thing an employer can do is reduce the cost of living. This does not get enough attention …
Read MorePosted by Steve Moran | Mar 6, 2023 | Marketing Monday Video | 0 |
Wendy OโDonovan Phillips, of Big Buzz (a Foresight partner), knows what works โ and how to break sales down into practical, usable concepts.
Read MorePosted by Steve Moran | Mar 5, 2023 | Life Enrichment | 0 |
The single biggest challenge is how do we create a product that those who have rejected senior living, will come to love?
Read MorePosted by Steve Moran | Mar 3, 2023 | Foresight TV | 0 |
Alex Smith knows more about pricing in senior living than anyone else. Today we’ll be talking about how you can get pricing right.
Read MorePosted by Steve Moran | Mar 2, 2023 | Life Enrichment | 0 |
What if you decided to put the radical, ruthless, unbounded joy back into your job? Use your own ideas, but maybe this will inspire you!
Read MorePosted by Steve Moran | Mar 1, 2023 | Employee Engagement | 0 |
Do you have an idea what’s inside the mind of your team members while you’re in a company meeting? Here are the top things …
Read MorePosted by Steve Moran | Feb 27, 2023 | Life Enrichment | 0 |
What a privilege we have to be THE ONES who remember and remind them that they are not nobodies but in fact are somebodies.
Read MorePosted by Steve Moran | Feb 26, 2023 | Life Enrichment | 0 |
I have had two big failures doing comedy, but here is the thing: If you can get through a bombing set, you’re gonna get through anything!
Read MorePosted by Steve Moran | Feb 24, 2023 | Foresight TV | 0 |
Steve will be talking about Fara’s next big venture as she sets out on a passion driven new adventure that makes the world a better place.
Read MorePosted by Steve Moran | Feb 23, 2023 | Leadership | 0 |
I worry, though, that by staying silent we become complicit in the harm that is being done to older people. We should be willing to call out bad operators.
Read MorePosted by Steve Moran | Feb 17, 2023 | Foresight TV | 0 |
Suzanne Koenig and Steve talk about the state of senior living and where the opportunities lie. All right here on Foresight TV.
Read MorePosted by Steve Moran | Feb 16, 2023 | Leadership | 0 |
By not talking about the problems, we send the message that we donโt really understand what our customers, what our prospects, need and want.ย
Read MorePosted by Steve Moran | Feb 15, 2023 | Life Enrichment | 0 |
What gets missed is that the community has become this massive demotivator. Why should these residents do anything to help get the building full?
Read MorePosted by Steve Moran | Feb 13, 2023 | Leadership | 0 |
There are senior living communities and senior living organizations that looked around and said, โThe old way is not working.โ
Read MorePosted by Steve Moran | Feb 12, 2023 | Life Enrichment | 0 |
A lot of buzzwords are being used nowadays, and it got me thinking โฆ what are the most used and annoying terms/words we use in senior living?ย
Read MorePosted by Steve Moran | Feb 10, 2023 | Foresight TV | 0 |
If making the lives of team members and residents is your thing, you will not want to miss this conversation.
Read MorePosted by Steve Moran | Feb 9, 2023 | Life Enrichment | 0 |
Think about the photos that didnโt get taken, or the photos that did get taken by family members and friends. So many missed opportunities.
Read MorePosted by Steve Moran | Feb 8, 2023 | Leadership | 0 |
Every single time these horrific things happened because of leadership failures, those leaders made every single senior living community look bad.
Read MorePosted by Steve Moran | Feb 5, 2023 | Sales & Marketing | 1 |
If you can figure out how to solve that problem, they will fall in love with your community, and you will win the sale every time!
Read MorePosted by Steve Moran | Feb 1, 2023 | Life Enrichment | 0 |
If you were to ask me about the senior living unique value proposition, I would tell you without hesitation that it is the ability to create community.
Read MorePosted by Steve Moran | Jan 29, 2023 | Sales & Marketing | 0 |
When sales people assume I will just drop everything and make them my priority, it simply becomes annoying, hurting their chances to sell me anything.
Read MorePosted by Steve Moran | Jan 27, 2023 | Foresight TV | 0 |
Steve will be interviewing Jerry Goehring, the CEO of Saltbox TV, and getting the answers to all of your most asked questions.
Read MorePosted by Steve Moran | Jan 24, 2023 | Wellness Wednesday | 0 |
The leader needs to start behaving as if the bad employees are good employees, that they love coming to work even when they donโt.
Read MorePosted by Steve Moran | Jan 22, 2023 | Sales & Marketing | 2 |
There is great opportunity to reduce the friction, and mostly we just accept that it is the way it is and nothing changes, when it could and should.ย
Read MorePosted by Steve Moran | Jan 20, 2023 | Foresight TV | 0 |
Suzette Graham of Patriot Angels shares her personal story of becoming the founder of this incredible organization. It will blow you away.
Read MorePosted by Steve Moran | Jan 19, 2023 | Leadership | 7 |
There are other operators that donโt have much status in the current world of senior living that most of us inhabit. And they have a few goals for this!
Read MorePosted by Steve Moran | Jan 18, 2023 | Leadership | 2 |
Each of them are things that can break the industry or be tackled artfully to make the industry stronger.
Read MorePosted by Steve Moran | Jan 17, 2023 | Wellness Wednesday | 2 |
Moving into senior living means gains and losses. As people make decisions, they are going to, in some fashion, work through this equation …
Read MorePosted by Steve Moran | Jan 16, 2023 | Employee Engagement | 3 |
Senior living companies, like all companies, have job standards. And if you deviate from those job standards significantly you lose your job.
Read MorePosted by Steve Moran | Jan 13, 2023 | Foresight TV | 0 |
Join us for a conversation on the latest trends and strategies for reaching and engaging with senior audiences online.
Read MorePosted by Steve Moran | Jan 12, 2023 | Employee Engagement | 4 |
What if senior living leaders embraced the new reality that team members are a lot more interested in work-life balance?
Read MorePosted by Steve Moran | Jan 11, 2023 | Life Enrichment | 1 |
What if we promoted senior living as a fun place to go and hang out? Because in reality we all like fun. We all need fun.
Read MorePosted by Steve Moran | Jan 9, 2023 | Sales & Marketing | 0 |
I was startled not by the lawsuit itself, but rather that this kind of pricing discussion is still going on in the industry.
Read MorePosted by Steve Moran | Jan 4, 2023 | Technology | 0 |
At the end of the day, humans are more creative than machines โฆ at least today. Yet, if you struggle with writing content, AI can be a great place to start.
Read MorePosted by Steve Moran | Jan 2, 2023 | Sales & Marketing | 2 |
They believe the numbers should drive every decision. This is a massive senior living problem and it is continuing to unfold.
Read MorePosted by Steve Moran | Dec 28, 2022 | Employee Engagement | 1 |
People want great work experiences, and when you provide them with great work experiences, they reward you by treating customers as special people.
Read MorePosted by Steve Moran | Dec 19, 2022 | Leadership | 0 |
As we dreamed together of the possibilities and problems of senior living, I found myself making a list of missed opportunities, or, accurately, untapped ones.
Read MorePosted by Steve Moran | Dec 16, 2022 | Foresight TV | 0 |
Denise Boudreau and Steve will be talking about practical things senior living leaders can do to end their staffing woes.
Read MorePosted by Steve Moran | Dec 13, 2022 | Wellness Wednesday | 0 |
We all have things happen in life that are inconvenient, and we get to choose what to do with those moments, to move on, and to make it better.
Read MorePosted by Steve Moran | Dec 12, 2022 | Sales & Marketing | 0 |
The only redeeming thing about this message is that I get to write about it as an example of how not to behave.
Read MorePosted by Steve Moran | Dec 9, 2022 | Foresight TV | 0 |
This Friday we will be talking with Stephanie Harris, and Kathleen O’Connor about Accreditation how it is so important, and how to get there.
Read MorePosted by Steve Moran | Dec 8, 2022 | Leadership | 0 |
It is possible to like a leader and not really know if they are a great leader or not. Here are the comments of team members from that Foresight TV episode.
Read MorePosted by Steve Moran | Dec 5, 2022 | People of Senior Living | 0 |
I do this because of the people, not the paycheck or money. I do it because I love the people and they need to know they are loved.
Read MorePosted by Steve Moran | Dec 4, 2022 | Sales & Marketing | 0 |
It is way more frustrating when you have been working the sales process successfully. Then … they suddenly stop responding.ย ย
Read MorePosted by Steve Moran | Dec 2, 2022 | Foresight TV | 0 |
Senior Living is a story factory and it is simple fun and human. We will be talking to Kate Bertram about how they are doing that today.
Read MorePosted by Steve Moran | Nov 30, 2022 | People of Senior Living | 0 |
Creating a really good work-life balance so that I can keep going is my biggest struggle. My faith is strong and keeps me going.
Read MorePosted by Steve Moran | Nov 22, 2022 | Wellness Wednesday | 0 |
It is not always easy to see, but you are making a profound difference in the world. Together we are making the impossible possible.ย ย
Read MorePosted by Steve Moran | Nov 20, 2022 | Leadership | 0 |
If you do this, you will be transformed as a leader. You will better understand the challenges your salespeople face every single day.ย
Read MorePosted by Steve Moran | Nov 16, 2022 | Leadership | 0 |
If my dream for Brookdale were to become a reality, every single senior living organization would be better today than it is.
Read MorePosted by Steve Moran | Nov 13, 2022 | Leadership | 0 |
As I embark on a conference trip, I hope to spend some time learning from people. Here’s a list of questions whenever I meet someone for the first time!
Read MorePosted by Steve Moran | Nov 11, 2022 | Foresight TV | 0 |
We will be talking about the opportunity to live better with Maddy Dychtwald, who recently announced the future publication of her new book.
Read MorePosted by Steve Moran | Nov 7, 2022 | Technology | 0 |
Right now we are at a loss as to how to fix senior living … it needs a new blender, which means completely rethinking everything we do โฆ
Read MorePosted by Steve Moran | Nov 4, 2022 | Foresight TV | 0 |
Our Guest Stella Volpe talks about how subtle changes in dining programs could be used to improve the health of your residents.
Read MorePosted by Steve Moran | Nov 3, 2022 | Life Enrichment | 0 |
I went to LinkedIn and asked the question. The comments blew up the platform.
Read MorePosted by Steve Moran | Nov 2, 2022 | People of Senior Living | 0 |
We want to talk more about residents, about frontline staff. We want to talk more about what senior living really is and the people we are serving.
Read MorePosted by Steve Moran | Oct 28, 2022 | Foresight TV | 0 |
Guests Stephanie Harris and Amanda Tweten of Arrow Senior Living talk about Building culture, celebrating residents and growing occupancy.
Read MorePosted by Steve Moran | Oct 27, 2022 | Leadership | 0 |
The problem is that leaders only have one set of eyes and ears and it is impossible for them to understand the complexity of their own enterprises.
Read MorePosted by Steve Moran | Oct 23, 2022 | Leadership | 0 |
By Steve Moran A few weeks ago I wrote an article titled โThe Nursing Home Flim-Flam Game.โ I sent...
Read MorePosted by Steve Moran | Oct 21, 2022 | Foresight TV | 0 |
Abe’s Garden has recently acquired the Hearthstone Institute and are working closely with them to develop the best programs for dementia residents.
Read MorePosted by Steve Moran | Oct 20, 2022 | Sales & Marketing | 0 |
It’s Super Bowl time … for senior living marketers, that is! Whether you’re headed to SMASH or can’t go this year, get the low-down on 2023 marketing.
Read MorePosted by Steve Moran | Oct 20, 2022 | Sales & Marketing | 0 |
Here are some of the best sales tools you’ll find. Experts from these companies will talk senior living sales for 2023.
Read MorePosted by Steve Moran | Oct 19, 2022 | Employee Engagement | 0 |
There is nearly always a lot of talk about pay for frontline workers, but almost no talk about executive directors’ pay.
Read MorePosted by Steve Moran | Oct 17, 2022 | Leadership | 0 |
If a company had only high-performing executive directors they would have only high-performing communities.ย
Read MorePosted by Steve Moran | Oct 14, 2022 | Foresight TV | 0 |
Max Zamkow leads Third Act Ventures, an investment firm that is focused on making it easier and more affordable for older citizens to look after themselves at home.
Read MorePosted by Steve Moran | Oct 13, 2022 | Leadership | 0 |
This is a list of interesting articles that have relevance in providing first-class senior living. There is something here for everyone!
Read MorePosted by Steve Moran | Oct 13, 2022 | Technology | 0 |
Get a sneak peek at four tech solutions you’ll definitely want to see in person at the LeadingAge conference.
Read MorePosted by Steve Moran | Oct 13, 2022 | Sales & Marketing | 0 |
We talk with FIVE Denver-bound experts about better leads, increased sales, and faster move-ins.
Read MorePosted by Steve Moran | Oct 12, 2022 | Employee Engagement | 0 |
Underpinning Demingโs philosophy is the โempowerment of the individual.โ In his view, businesses that donโt do this are doomed to mediocrity or failure.
Read MorePosted by Steve Moran | Oct 9, 2022 | Leadership | 0 |
I believe it doesn’t have to be this way at Brookdale. That in a few months, they could have an occupancy that beats the industry average.
Read MorePosted by Steve Moran | Oct 7, 2022 | Foresight TV | 0 |
For 30 years, Bill Pettit led Merrill Gardens. In the summer of 2022, he announced he was stepping down and starting a new firm, Black Dog Capital Advisors.
Read MorePosted by Steve Moran | Oct 3, 2022 | Leadership | 0 |
Senior living has a lot of room to get better, but most people who are experiencing senior living as consumers are happy with the product they are getting.
Read MorePosted by Steve Moran | Oct 2, 2022 | Life Enrichment | 0 |
Most Americans (age 75+) are stuck in the middle, meaning they wonโt have enough financial resources to live in the current senior living product.
Read MorePosted by Steve Moran | Sep 30, 2022 | Foresight TV | 0 |
Deke Cateau is the CEO of AG Rhodes, an Atlanta Not-For-Profit Organization. And they do it right.
Read MorePosted by Steve Moran | Sep 29, 2022 | Leadership | 0 |
There is a ton of public exuberance about senior living, I heard from the stage โฆโIt remains a great investment.โ But in the halls …
Read MorePosted by Steve Moran | Sep 28, 2022 | Leadership | 0 |
Senior living should be nearly as safe as flying. Right now, I am fearful that the predominant feeling is, โI am glad it didnโt happen to me.โ
Read MorePosted by Steve Moran | Sep 26, 2022 | Development | 0 |
I know even the headline makes it sound like I have been hit by lightning since I mostly take the position that we have to get a lot better.
Read MorePosted by Steve Moran | Sep 25, 2022 | Leadership | 0 |
The world of senior living is changing and will change even more. These trends will rule the next decade of senior living.
Read MorePosted by Steve Moran | Sep 23, 2022 | Foresight TV | 0 |
The Granger Cobb Institute at WSU is creating a new generation of leaders for senior living that will improve the quality of life for residents and team members.
Read MorePosted by Steve Moran | Sep 22, 2022 | Leadership | 0 |
The big idea is that we have only limited time and energy and the very best way to spend it is to make an impact on the world.
Read MorePosted by Steve Moran | Sep 21, 2022 | Leadership | 0 |
The other big problem with mission statements is that they are often states of being rather than aspirational.ย ย ย
Read MorePosted by Steve Moran | Sep 20, 2022 | Employee Engagement | 0 |
The thing I hear over and over again from team members to regional directors is that they feel like their leaders donโt care about them as people.
Read MorePosted by Steve Moran | Sep 19, 2022 | Leadership | 0 |
Take this quick quiz, and grade your transparency as a leader.
Read MorePosted by Steve Moran | Sep 19, 2022 | Marketing Monday Video | 0 |
When a prospect needs to sell a home to pay for senior living their odds of moving in go down. Second Act Financial provides an easy way to unlock equity.
Read MorePosted by Steve Moran | Sep 16, 2022 | Foresight TV | 0 |
Steve talks with Kyle Kopec of Braden Healthcare, a company laser-focused on purchasing broken-down rural hospitals that are out of business.
Read MorePosted by Steve Moran | Sep 15, 2022 | Leadership | 0 |
People traveling, unless they are extremely wealthy, have no choice but to put up with shoddy airline service. That is not true for senior living.ย
Read MorePosted by Steve Moran | Sep 13, 2022 | Life Enrichment | 0 |
We deal with lifeโs changes, particularly less pleasant ones, by talking about them, by laughing about them. That is not ageism. That is life.
Read MorePosted by Steve Moran | Sep 11, 2022 | Life Enrichment | 0 |
I asked one of the founders of Meow Wolf, โWhat would a senior living community you would design look like?โ He starts off with โIt’s gonna be fun.โ
Read MorePosted by Steve Moran | Sep 9, 2022 | Foresight TV | 0 |
Senior Living Innovation Forum is my favorite conference of the year. This year they’re doing a second event … in The Bahamas.
Read MorePosted by Steve Moran | Sep 7, 2022 | Leadership | 0 |
Good intent is why nursing homes and other senior living communities have such a poor reputation in the marketplace.ย ย
Read MorePosted by Steve Moran | Sep 2, 2022 | Foresight TV | 0 |
Steve talks to Ryan Brooks, senior principal, NIC about what to expect at the NIC conference and the hot topics being tackled.
Read MorePosted by Steve Moran | Sep 1, 2022 | Leadership | 0 |
As a leader, you are not the only one languishing. So are your residents, their family members, your team members, and your investors.
Read MorePosted by Steve Moran | Aug 31, 2022 | Sales & Marketing | 0 |
They need a financial bridge to help them move now. And they just donโt know how to get from here to there.
Read MorePosted by Steve Moran | Aug 29, 2022 | Employee Engagement | 0 |
At the end of the day, there needs to be a hybrid system in employee reviews that accomplishes both goals, and there is likely some art in figuring this all out.
Read MorePosted by Steve Moran | Aug 28, 2022 | Sales & Marketing | 0 |
When we get things right, people will line up to move into our senior living communities, and this could likely be true even in assisted living.ย
Read MorePosted by Steve Moran | Aug 26, 2022 | Foresight TV | 0 |
A culture where team members (tribe members) love coming to work every day. Something most senior living organizations want but feel is beyond their reach.
Read MorePosted by Steve Moran | Aug 24, 2022 | Life Enrichment | 0 |
What really counts is going to be very different for each person, and will not be the same moment to moment, week to week, and month to month.
Read MorePosted by Steve Moran | Aug 22, 2022 | Leadership | 0 |
If we want people to see senior living fine and wonderful places to work, we must celebrate the good and condemn the bad.
Read MorePosted by Steve Moran | Aug 22, 2022 | Marketing Monday Video | 0 |
The occupancy struggle is real. Steve talks with John Lariccia and Michael Moye of WelcomeHome about the top questions they hear from sales directors.
Read MorePosted by Steve Moran | Aug 21, 2022 | Life Enrichment | 0 |
It challenged my comfort level. And for a guy who showed up in bright-colored Chucks with light-up laces, you would think I would be in my element.
Read MorePosted by Steve Moran | Aug 19, 2022 | Foresight TV | 0 |
A better life for residents. A better life for family members. Longer lengths of stay. Lower staffing levels. Higher occupancy. And a better bottom line.
Read MorePosted by Steve Moran | Aug 17, 2022 | Life Enrichment | 0 |
Don’t resent the old, who gave you life. They too were your age and more soberingly, you will, sooner than you think be their age.
Read MorePosted by Steve Moran | Aug 14, 2022 | Sales & Marketing | 0 |
Someone declares that boomers will not buy what the industry is offering. I lean in this direction but I also find myself thinking we actually have no idea.ย
Read MorePosted by Steve Moran | Aug 12, 2022 | Foresight TV | 0 |
We say it, we know it … what the senior living industry really sells is the resident experience. So why is it so hard to get right?
Read MorePosted by Steve Moran | Aug 10, 2022 | Leadership | 0 |
The bigger the organization, the higher probability of this being a problem. It is hard, but it must be guarded against.ย
Read MorePosted by Steve Moran | Aug 8, 2022 | Sales & Marketing | 0 |
There is data that confirms that communities who post pricing get more move-ins, and yet most communities still refuse to do so.ย
Read MorePosted by Steve Moran | Aug 8, 2022 | Marketing Monday Video | 0 |
Don’t worry, we’ll also share how to fix them. We’re taking a deeper dive into four or five stats from Dreamscape’s recent marketing survey.
Read MorePosted by Steve Moran | Aug 7, 2022 | Leadership | 0 |
Leaders by their very nature are fixers. In conflict they love being the tiebreaker โฆ but there is a problem.
Read MorePosted by Steve Moran | Aug 5, 2022 | Foresight TV | 0 |
Our newest Foresight partner and Shark Tank participant has a solution to substantially reduce the risk of fire in your senior living community.
Read MorePosted by Steve Moran | Aug 3, 2022 | Leadership | 0 |
Every single person in your organization is a moving part, and each of those moving parts is complex. They have different skills, personalities, and needs.
Read MorePosted by Steve Moran | Jul 31, 2022 | Leadership | 0 |
I considered starting a new series titled โLeadership is Hard.โ But at the same time, it’s also simple, and perhaps that is what makes it hard.
Read MorePosted by Steve Moran | Jul 27, 2022 | Employee Engagement | 0 |
When there is a performance review that is scheduled weeks or days in advance, that time period is, for most team members, filled with anxiety.
Read MorePosted by Steve Moran | Jul 25, 2022 | Leadership | 0 |
What could you do if you applied the MacGyver principle to the โimpossibleโ challenges you face in your community, your organization?
Read MorePosted by Steve Moran | Jul 24, 2022 | Leadership | 0 |
An article titled โWithout These 8 things, Businesses Will Fail,” got me thinking about what those things are in senior living.
Read MorePosted by Steve Moran | Jul 22, 2022 | Foresight TV | 0 |
300 employees, 30,000 volunteers, and a new CEO. Sounds worse than senior living, maybe it is. A new regional church leader on building a unified team.
Read MorePosted by Steve Moran | Jul 22, 2022 | Foresight TV | 0 |
A wide-ranging discussion with Sean Kelly on what is working and what is not today, and the future of senior living.
Read MorePosted by Steve Moran | Jul 20, 2022 | Leadership | 0 |
Great leaders need to be on guard for any signs that they and their organizations are even a little bit like what happened in Uvalde.
Read MorePosted by Steve Moran | Jul 18, 2022 | Leadership | 0 |
This question gives me one of those โhead exploding,โ โpound the ground with both fists,โ โscream at the sky,โ โhowl at the moonโ kind of headaches.
Read MorePosted by Steve Moran | Jul 18, 2022 | Marketing Monday Video | 0 |
Foresight Productions is introducing the all-new Marketing Monday. We will be discussing everything from lead generation to SEO to CRMs.
Read MorePosted by Steve Moran | Jul 15, 2022 | Foresight TV | 0 |
Goodwin Living made the employee experience so good that team members love coming to work each day, something you can do too.
Read MorePosted by Steve Moran | Jul 14, 2022 | Leadership | 0 |
Most organizations are struggling to hit occupancy, and if I were to ask the leaders their reasons, they are most likely unacceptable.
Read MorePosted by Steve Moran | Jul 13, 2022 | Leadership | 0 |
Each week there are dozens of cool things that happen in your organization โ some of which you may not notice at all and others that might get noticed.
Read MorePosted by Steve Moran | Jul 12, 2022 | Leadership | 0 |
If you are pondering any of these questions, you need industry insiders and experts who will help you figure them out.
Read MorePosted by Steve Moran | Jul 11, 2022 | Life Enrichment | 0 |
I belong to a CNA Facebook group titled โCNAโs are AWESOMEโ and came across this story that continues to make me smile days after I read it.ย
Read MorePosted by Steve Moran | Jul 8, 2022 | Foresight TV | 0 |
Kai Hsiao, the CEO of Keppel Capital & long-term senior living veteran, talks about the current state of the industry & what’s next.
Read MorePosted by Steve Moran | Jul 7, 2022 | Sales & Marketing | 0 |
NIC just released their quarterly occupancy report. And, while we’re not back to pre-pandemic levels, it is all good news.
Read MorePosted by Steve Moran | Jul 6, 2022 | Sales & Marketing | 0 |
It is one of the best parts of being a writer: Every single thing, good or bad, that happens becomes fodder for a story. This is one of those moments.
Read MorePosted by Steve Moran | Jul 6, 2022 | Video | 0 |
Steve chats with Ben Rao and Phillip Vincent of Mom’s House about what they do and how they play a pivotal roll in your sales cycle!
Read MorePosted by Steve Moran | Jul 5, 2022 | Technology | 0 |
Steve chats with Shannon Moyes of Volantรฉ Systems about how their POS software helps solve one of senior living’s biggest problems!
Read MorePosted by Steve Moran | Jul 5, 2022 | Wellness Wednesday | 0 |
“What do I need to do today to feel like I had a good day?” I got to thinking this would be a great question to ask every morning when I get up.
Read MorePosted by Steve Moran | Jul 1, 2022 | Foresight TV | 0 |
What you can do with your culinary program to delight residents, prospects, and family members. Leading to higher occupancy & better bottom lines.
Read MorePosted by Steve Moran | Jun 30, 2022 | Leadership | 0 |
We live in a culture that increasingly celebrates perfection and brutally punishes people for even slightly missing the mark on perfection.
Read MorePosted by Steve Moran | Jun 29, 2022 | Sales & Marketing | 0 |
Larry Kutscher highlights some of the changes that APFM is making, saying โthe company is now completely different.โ Hmmm …
Read MorePosted by Steve Moran | Jun 27, 2022 | Leadership | 0 |
Reachable goals should not be easy. They should be set at a level that, with high performance, the goals can be met.
Read MorePosted by Steve Moran | Jun 26, 2022 | Employee Engagement | 0 |
You have complete control over the message your quitters are sending you. And if you get this right, your occupancy problems will be much smaller.
Read MorePosted by Steve Moran | Jun 24, 2022 | Foresight TV | 0 |
Imagine for a moment that you have the opportunity to start from scratch building the perfect senior living organization.
Read MorePosted by Steve Moran | Jun 23, 2022 | Employee Engagement | 0 |
They failed these frontline team members by not giving them the skills, knowledge, and discretion they needed to handle this well.
Read MorePosted by Steve Moran | Jun 22, 2022 | Employee Engagement | 0 |
I am particularly concerned that right now there are really bad things happening in your communities and you have no idea.
Read MorePosted by Steve Moran | Jun 17, 2022 | Foresight TV | 0 |
We all know how important reviews can be for your organization. But how do you get stellar reviews? How do you manage bad reviews?
Read MorePosted by Steve Moran | Jun 15, 2022 | Leadership | 0 |
What makes these leaders so terrible is that they immediately go defensive rather than trying to find common ground.
Read MorePosted by Steve Moran | Jun 12, 2022 | Leadership | 0 |
One of the biggest challenges leaders face is thinking that they donโt have any drama, but the truth is, they are the cause of all the drama.ย
Read MorePosted by Steve Moran | Jun 10, 2022 | Foresight TV | 0 |
Kai Hsiao, the CEO Keppel Capital on the current state of the senior living industry, what’s next, and how the industry can be more effective.
Read MorePosted by Steve Moran | Jun 8, 2022 | Life Enrichment | 0 |
Life enrichment leaders who are treated that way should QUIT! Life is too short to put up with this. There are great companies that really care.
Read MorePosted by Steve Moran | Jun 5, 2022 | Leadership | 0 |
The Argentum 2022 conference is history. It was the first conference produced by HPG, and they did a great job.ย ย
Read MorePosted by Steve Moran | Jun 3, 2022 | Foresight TV | 0 |
Dr. Bill Thomas, one of the most brilliant & provocative thinkers in senior living, talks about Kallimos, his newest idea for getting senior living right.
Read MorePosted by Steve Moran | Jun 1, 2022 | Leadership | 0 |
If you are leading an organization that is floundering in mediocrity, you have a tremendous opportunity to turn things around.
Read MorePosted by Steve Moran | May 30, 2022 | Leadership | 0 |
It would be easy to make a list of risks and ventures people took that turned into dust, yet risk avoidance can be a terrible strategy.ย ย
Read MorePosted by Steve Moran | May 27, 2022 | Foresight TV | 0 |
Adam Kaplan, founder and CEO of Solera Senior Living, on how to create senior living communities where residents and team members thrive.
Read MorePosted by Steve Moran | May 25, 2022 | Leadership | 0 |
Believe it or not in a twisted way, if you want a better more positive organization you need to as a leader be less positive. Here is why.
Read MorePosted by Steve Moran | May 22, 2022 | Life Enrichment | 0 |
A friend sent an article that suggests traditional stand-alone senior living will be replaced by new intergenerational models, and I am a fan of the idea.
Read MorePosted by Steve Moran | May 20, 2022 | Foresight TV | 0 |
Steve talks with Scott Eckstein about how higher education has the potential to transform senior living leadership.
Read MorePosted by Steve Moran | May 16, 2022 | Employee Engagement | 0 |
The collective group came up with some dynamite ideas. Some will be specific to dining, and others could be used for a variety of positions. Take a look!
Read MorePosted by Steve Moran | May 13, 2022 | Development | 0 |
People have choices in life, to be silent, negative, or positive. Living in a world of negativity, bias can easily drift into our leadership lives.
Read MorePosted by Steve Moran | May 13, 2022 | Foresight TV | 0 |
Shasta Nelson wrote the book on Friendships. She is the expert on how to build amazing friendships at work and play.
Read MorePosted by Steve Moran | May 11, 2022 | Life Enrichment | 0 |
Creating the senior living experience is primarily up to culinary and life enrichment and yet they are separate departments one tiny and one huge.
Read MorePosted by Steve Moran | May 8, 2022 | Development | 0 |
I am just not 100% sure we are living up to our potential but what if we did? What if we were the dreamers of society?ย
Read MorePosted by Steve Moran | May 6, 2022 | Foresight TV | 0 |
After this episode of Foresight TV, your virtual team meetings will be forever transformed, for the better.
Read MorePosted by Steve Moran | May 5, 2022 | Life Enrichment | 0 |
It is a challenge in finding enough staff but every good idea has challenges as well that need to be overcome and figured out.
Read MorePosted by Steve Moran | May 4, 2022 | Sales & Marketing | 0 |
You could make a substantial difference in the operator’s business, in the life of team members, residents, and their families.ย
Read MorePosted by Steve Moran | May 1, 2022 | Life Enrichment | 0 |
Being a senior living resident is a lot like being on a jury. If you have ever been on a jury, you know what I am talking about.
Read MorePosted by Steve Moran | Apr 29, 2022 | Foresight TV | 0 |
Milton McGowian, VP of resident engagement for Sharon Towers is 100% about creating great resident experiences.
Read MorePosted by Steve Moran | Apr 28, 2022 | Life Enrichment | 0 |
Everything done or not done would start with a single question: โWhat impact will this have on the resident experience?โ
Read MorePosted by Steve Moran | Apr 26, 2022 | Development | 0 |
My life is messy. If you are the opposite, I am endlessly fascinated by how you pull off this highly disciplined and organized life.
Read MorePosted by Steve Moran | Apr 25, 2022 | Development | 0 |
When someone is willing to stick their neck out and challenge the status quo there are bound to be haters.ย
Read MorePosted by Steve Moran | Apr 22, 2022 | Foresight TV | 0 |
Evolve 2022 did a deep dive into programs that give residents amazing lives. We explore the highlights of the event.
Read MorePosted by Steve Moran | Apr 21, 2022 | Employee Engagement | 0 |
Honestly, have you ever heard of a single instance where a senior living company failed because the people above profits?ย
Read MorePosted by Steve Moran | Apr 20, 2022 | Leadership | 0 |
Would you stay and hope the universe will get you to higher occupancy or do something radical because you are in a desperate situation?ย ย
Read MorePosted by Steve Moran | Apr 19, 2022 | Development | 0 |
If you are one of the people who have been asking for wisdom over the last couple of months โฆ this is for you!
Read MorePosted by Steve Moran | Apr 17, 2022 | Leadership | 0 |
Workers pick places to work largely on pay rates. Having a single toxic person makes it more expensive to hire future workers.
Read MorePosted by Steve Moran | Apr 15, 2022 | Foresight TV | 0 |
NIC recently released fresh senior living occupancy data. Steve talks with NIC chief economist Beth Mace about the most recent numbers.
Read MorePosted by Steve Moran | Apr 14, 2022 | Leadership | 0 |
I believe there is a tremendous opportunity to help team members working in your communities have better conversations.
Read MorePosted by Steve Moran | Apr 12, 2022 | Development | 0 |
Nursing homes are the best place for frail older people to go live out their lives. The industry failed, but it is not their fault.
Read MorePosted by Steve Moran | Apr 11, 2022 | Video | 0 |
Steve speaks with Patrick Fellers about how Savant helped them build a culture of transparency trust with families, teams and residents.
Read MorePosted by Steve Moran | Apr 8, 2022 | Foresight TV | 0 |
Jack York and Michael Owens take over and engage in riveting dialogue that may or may not teach you anything about senior living.
Read MorePosted by Steve Moran | Apr 6, 2022 | Leadership | 0 |
If you were ever feeling cynical about the senior living industry you will not be after reading these responses.
Read MorePosted by Steve Moran | Apr 3, 2022 | Life Enrichment | 0 |
Regrets are actually part of the human condition and that our regrets can either crush us or make us better and stronger.
Read MorePosted by Steve Moran | Apr 1, 2022 | Foresight TV | 0 |
Dennis McIntee is the Drama Free guy. This is your opportunity to learn how to wipe out the drama in your organization.
Read MorePosted by Steve Moran | Mar 30, 2022 | Life Enrichment | 0 |
If that is what I have to look forward to, if that is the best senior living has to offer, then I want no part of it.
Read MorePosted by Steve Moran | Mar 25, 2022 | Foresight TV | 0 |
How can employers attract & retain these much-needed workers? How can technology provide accountability for families AND ease caregiver responsibilities?
Read MorePosted by Steve Moran | Mar 24, 2022 | Life Enrichment | 0 |
Recent Google search trends … Imagine if we were 100% focused on providing great experiences for residents (and team members).
Read MorePosted by Steve Moran | Mar 23, 2022 | Video | 0 |
A team of transition specialists help eliminate moving woes for adult children moving their parent into senior care.
Read MorePosted by Steve Moran | Mar 20, 2022 | Life Enrichment | 0 |
Why are pictures more powerful than words? The visuals (video and photos) work because there is a story behind them.
Read MorePosted by Steve Moran | Mar 18, 2022 | Foresight TV | 0 |
Steve talks with Scott Buchanan, the CEO of Ohio Masonic, on a wide range of the hottest topics in senior living right now.
Read MorePosted by Steve Moran | Mar 15, 2022 | Leadership | 0 |
The needs in this area are great, though not as sexy. But I find myself drawn to the idea that it is a noble enterprise.
Read MorePosted by Steve Moran | Mar 15, 2022 | Video | 0 |
Steve chats with Deanna Vigliotta and Carrie Vick about how Seni’s line of incontinence products have improved the lives of residents.
Read MorePosted by Steve Moran | Mar 14, 2022 | Employee Engagement | 0 |
In senior living, there is a conference for everything. The big question is this: What conferences and who gets to go?
Read MorePosted by Steve Moran | Mar 11, 2022 | Foresight TV | 0 |
The population of middle-income seniors will grow dramatically over the next 10 years. Bob Kramer talks with Caroline Pearson.
Read MorePosted by Steve Moran | Mar 10, 2022 | Sales & Marketing | 0 |
I took a look at more than 10 communities and only four had pricing available without having to give any contact information.
Read MorePosted by Steve Moran | Mar 4, 2022 | Foresight TV | 0 |
Ohio Living is celebrating 100 years. Steve chats with their CEO, Larry Gumina, about innovation and best-in-class care and services.
Read MorePosted by Steve Moran | Mar 3, 2022 | Leadership | 0 |
NIC has designed their spring conference with the specific challenges and opportunities that are on the minds of senior living leaders.
Read MorePosted by Steve Moran | Mar 2, 2022 | Leadership | 0 |
In this environment, it might seem disrespectful to talk about making senior living fun. Except we know that fun is โฆ well fun.
Read MorePosted by Steve Moran | Mar 1, 2022 | Leadership | 0 |
Joe Biden announced broad sweeping changes for nursing homes that include much bigger sticks and the promise of better carrots.
Read MorePosted by Steve Moran | Feb 25, 2022 | Foresight TV | 0 |
Marsha Shandur, master storyteller and speech coach, on how to tell stories and convey powerful ideas from whatever setting you are in.
Read MorePosted by Steve Moran | Feb 25, 2022 | Video | 0 |
Steve chats with Holly Rehbock & Denise Graab of Caring.com about four ways to optimize your community’s online presence!
Read MorePosted by Steve Moran | Feb 23, 2022 | Employee Engagement | 0 |
Those complainers can help you see things you would otherwise miss. They can help you find new and better ways of doing things.
Read MorePosted by Steve Moran | Feb 21, 2022 | Leadership | 0 |
Mark Rober lays out the 4-step process he uses when creating anything new. Are you skipping to step four most of the time?
Read MorePosted by Steve Moran | Feb 20, 2022 | Development | 0 |
It’s not clear what it means to senior living. Itโs possible that it will mean nothing, but I’m guessing it is more likely to mean something.
Read MorePosted by Steve Moran | Feb 18, 2022 | Foresight TV | 0 |
Keynote speaker at the upcoming Evolve 2022 Life Enrichment Summit, Jill Vitale-Aussem talks about how to disrupt and transform senior living.
Read MorePosted by Steve Moran | Feb 16, 2022 | Leadership | 0 |
The great opportunity is to capture the stories of residents, families, and team members. It starts with you stepping up to be the singer.
Read MorePosted by Steve Moran | Feb 14, 2022 | Leadership | 0 |
It’s so easy to fall into this trap. But it makes us less effective as leaders, less effective as family members, and it makes us less human.
Read MorePosted by Steve Moran | Feb 14, 2022 | Video | 0 |
Steve chats with the team at Sage Age Strategies about their deep dive into the tech trends of older adults.
Read MorePosted by Steve Moran | Feb 13, 2022 | Leadership | 0 |
These are worthy concepts for all of us. If you were to grade your organization on these 5 concepts what grade would you receive?
Read MorePosted by Steve Moran | Feb 11, 2022 | Foresight TV | 0 |
Posted by Steve Moran | Feb 8, 2022 | Leadership | 0 |
What if this year were the year you decided not to grow at all, but rather the year you decided to get better?
Read MorePosted by Steve Moran | Feb 8, 2022 | Video | 0 |
Steve chats with Crystal Banegas of Conversion Logix about how their Conversion Cloud is making it so much easier to convert more leads!
Read MorePosted by Steve Moran | Feb 4, 2022 | Foresight TV | 0 |
Abbie is going to be talking with Milan Bhalala about the big why behind their innovative Caavo technology.
Read MorePosted by Steve Moran | Feb 3, 2022 | Video | 0 |
Steve chats with Milan Bhalala , VP, Growth at CAAVO, about how their technology is solving a little problem that is making a HUGE difference!
Read MorePosted by Steve Moran | Feb 1, 2022 | Life Enrichment | 0 |
As we go into 2022 we have been primed to be pissed off about every little thing. We miss the opportunities to write our own headlines.
Read MorePosted by Steve Moran | Jan 30, 2022 | Leadership | 0 |
There has never been a time when this was more critical in senior living. It’s the difference between thriving and just surviving.
Read MorePosted by Steve Moran | Jan 26, 2022 | Leadership | 0 |
I sat down this evening and decided to make a list of reasons why you shouldnโt, and I wonโt, miss the spring NIC conference.
Read MorePosted by Steve Moran | Jan 26, 2022 | Leadership | 0 |
It feels like the other foot is about to drop, that we are just one random floating virus away from complete disaster.
Read MorePosted by Steve Moran | Jan 26, 2022 | Video | 0 |
Posted by Steve Moran | Jan 25, 2022 | Sales & Marketing | 0 |
Fighting ageism is important, but it’s not always as simple as it seems. Let’s stop the silliness and focus on what matters.
Read MorePosted by Steve Moran | Jan 23, 2022 | Life Enrichment | 0 |
Be purposeful about the way you spend your time. Find delight in the things you choose to not do, like dealing with 19,000 unread emails.
Read MorePosted by Steve Moran | Jan 21, 2022 | Foresight TV | 0 |
Steve talks with Kelly and Sara at LE3 solutions about the 2022 Evolve conference for senior living life enrichment leaders.
Read MorePosted by Steve Moran | Jan 20, 2022 | Leadership | 0 |
It’s a great time to reflect on lessons learned last year and explore ways to improve the life of your community and your team.
Read MorePosted by Steve Moran | Jan 18, 2022 | Employee Engagement | 0 |
Amazon is setting a new standard for wages and benefits. They are paying three to ten dollars more an hour with better benefits.
Read MorePosted by Steve Moran | Jan 17, 2022 | Video | 0 |
Posted by Steve Moran | Jan 16, 2022 | Sales & Marketing | 0 |
I’m puzzled about how few communities put serious effort into being a part of the local marketplace. Imagine doing this instead.
Read MorePosted by Steve Moran | Jan 14, 2022 | Foresight TV | 0 |
Steve talks with Phillip Dopson, SVP Consumer Experience for Compass Community Living, about innovation in senior living dining.
Read MorePosted by Steve Moran | Jan 13, 2022 | Sales & Marketing | 0 |
Maybe you have already seen the TikTok video that has gone viral. What do you think? Would you do this?
Read MorePosted by Steve Moran | Jan 11, 2022 | Leadership | 0 |
Here are the things that Malcom McLean did to turn shipping upside down and there may be some serious lessons for senior living.
Read MorePosted by Steve Moran | Jan 11, 2022 | Video | 0 |
Posted by Steve Moran | Jan 10, 2022 | Leadership | 0 |
I get that it’s complicated. But solutions will only come when the industry admits we have some bad actors doing terrible things.
Read MorePosted by Steve Moran | Jan 7, 2022 | Foresight TV | 0 |
Video is a critical must-have for your social media presence, but it feels scary and overwhelming. Guests: Abbie Richie and Todd Hartley.
Read MorePosted by Steve Moran | Jan 6, 2022 | Sales & Marketing | 0 |
An industry friend asked how to get booked on podcasts. You can google this, but here is what works from our perspective.
Read MorePosted by Steve Moran | Jan 4, 2022 | Leadership | 0 |
The fundamental problem is that residents are supposed to get with the program rather than a program that is driven by the residents.
Read MorePosted by Steve Moran | Jan 2, 2022 | Life Enrichment | 0 |
You might be thinking . . . โjust a bad facility.โ But there is no reason to believe that this is not typical.
Read MorePosted by Steve Moran | Dec 27, 2021 | Sales & Marketing | 0 |
Domino’s did the unthinkable, helped their competitors. What lessons can we learn from this in senior living?
Read MorePosted by Steve Moran | Dec 26, 2021 | Employee Engagement | 0 |
This comes from an activities director Facebook group I belong to. It breaks my heart and it is 100% a leadership fail.
Read MorePosted by Steve Moran | Dec 24, 2021 | Foresight TV | 0 |
Posted by Steve Moran | Dec 21, 2021 | Life Enrichment | 0 |
This gives me great faith in humanity, in the people of our great nation. It is pure goodness.
Read MorePosted by Steve Moran | Dec 20, 2021 | Leadership | 0 |
Our happiness is almost entirely determined by the standard we judge ourselves by. This is worth thinking about.
Read MorePosted by Steve Moran | Dec 17, 2021 | Foresight TV | 0 |
A fresh survey of what prospects are thinking about when it comes to senior living. Insights to help you crush your marketing goals in 2022.
Read MorePosted by Steve Moran | Dec 16, 2021 | Employee Engagement | 0 |
I have no solution for the entire industry staffing problem. But I do have a solution for individual senior living communities.
Read MorePosted by Steve Moran | Dec 15, 2021 | Life Enrichment | 0 |
Our world today thrives on โkilling the soulโ narratives and too often, it even seeps into the world of senior living.
Read MorePosted by Steve Moran | Dec 13, 2021 | Leadership | 0 |
No one wants to get anything wrong EVER. But . . . this is not a reality; we all get things wrong. And it’s actually a good thing.
Read MorePosted by Steve Moran | Dec 10, 2021 | Foresight TV | 0 |
Steve Moran and Fara Gold are back at it again. A dynamic conversation about the future.
Read MorePosted by Steve Moran | Dec 9, 2021 | Leadership | 0 |
For those of us in the industry, every year the list comes out, there is always some โWhat the hell?โ head-scratching.
Read MorePosted by Steve Moran | Dec 6, 2021 | Employee Engagement | 0 |
More than two hundred thousand frontline workers have quit. If you’re feeling the same way, ask yourself these questions.
Read MorePosted by Steve Moran | Dec 6, 2021 | Video | 0 |
Posted by Steve Moran | Dec 5, 2021 | Sales & Marketing | 0 |
When consumers get to your website, what are they really looking for? When we get this wrong we make the sales process worse, not better.
Read MorePosted by Steve Moran | Dec 3, 2021 | Foresight TV | 0 |
Posted by Steve Moran | Dec 1, 2021 | Sales & Marketing | 0 |
It’s abundantly clear: when businesses have great consumer reviews they are more profitable. Which, in senior living, means higher occupancy.
Read MorePosted by Steve Moran | Dec 1, 2021 | Employee Engagement | 0 |
I recently received this rant from a reader and I agree 100% with the sentiment. We have to find a way to figure this out.
Read MorePosted by Steve Moran | Nov 30, 2021 | Leadership | 0 |
Over and over again I hear these stories from good leaders. But this might even be good news because it is fixable . . .
Read MorePosted by Steve Moran | Nov 28, 2021 | Leadership | 0 |
What if you had access to an endowment to make sure you could pay all your bills, allowing you to create the ideal senior living community?
Read MorePosted by Steve Moran | Nov 23, 2021 | Leadership | 0 |
It seems to be moving into the category that Memory Care occupied 7-9 years ago, as the โcanโt missโ new product for today.
Read MorePosted by Steve Moran | Nov 23, 2021 | Video | 0 |
Posted by Steve Moran | Nov 22, 2021 | Video | 0 |
Posted by Steve Moran | Nov 21, 2021 | Employee Engagement | 0 |
There are a few brands that are beginning to use TikTok as a recruiting tool. It could make senior living and your organization look cool.
Read MorePosted by Steve Moran | Nov 19, 2021 | Foresight TV | 0 |
Steve talks with Wendy O’Donovan Phillips, the CEO of Big Buzz, about her big plans to help women and minorities excel in marketing.
Read MorePosted by Steve Moran | Nov 18, 2021 | Sales & Marketing | 0 |
Right now senior living has a massive misperception problem. On one end it is seen as nursing homes and on the other end as active aging.
Read MorePosted by Steve Moran | Nov 16, 2021 | Leadership | 0 |
It seems unlikely that we as an industry could ever spend enough to make senior living cool. But something like this might.
Read MorePosted by Steve Moran | Nov 15, 2021 | Employee Engagement | 0 |
At the end of the day, good workers are not going to take $1 to $5 an hour less to have a great work environment.
Read MorePosted by Steve Moran | Nov 15, 2021 | Video | 0 |
Posted by Steve Moran | Nov 12, 2021 | Foresight TV | 0 |
Robert Richman talks about how senior living leaders can use practical hacks to reduce turnover and improve recruitment.
Read MorePosted by Steve Moran | Nov 11, 2021 | Employee Engagement | 0 |
Over on Facebook, we posted a question inspired by team member Rachel Hill. And I am blown away by the responses.
Read MorePosted by Steve Moran | Nov 10, 2021 | Leadership | 0 |
Some found ways to first survive and then thrive. Others continue to struggle and some have simply closed their doors.
Read MorePosted by Steve Moran | Nov 7, 2021 | Leadership | 0 |
From swag to content to vendors to technology. Here are some of the highlights from SMASH 2021.
Read MorePosted by Steve Moran | Nov 5, 2021 | Foresight TV | 0 |
Everyone is struggling with staffing . . . except this community. Hear how Kelly Papa at Duncaster is making this a reality.
Read MorePosted by Steve Moran | Nov 2, 2021 | Technology | 0 |
But here is the hard truth: senior living is in trouble. When you combine technology with great leadership something very special happens.
Read MorePosted by Steve Moran | Oct 29, 2021 | Foresight TV | 0 |
A unique episode. Our special guest is James Rhee who gave a powerful keynote presentation at the Argentum 2021 conference.
Read MorePosted by Steve Moran | Oct 27, 2021 | Leadership | 0 |
A huge party with lots of music and dancing. In a moment that was missed by most, a horrible ugliness happened.
Read MorePosted by Steve Moran | Oct 26, 2021 | Leadership | 0 |
You need to increase revenue. Increasing rates is not the answer!! But what if you . . . can I get a little crazy here?
Read MorePosted by Steve Moran | Oct 24, 2021 | Leadership | 0 |
We mourn the loss of a great leader in senior living. Gene’s legacy will live on and continue to enrich the lives of generations to come.
Read MorePosted by Steve Moran | Oct 22, 2021 | Foresight TV | 0 |
Steve talks with Jeff, the CEO of MBK Senior Living, about lessons learned from the pandemic and the future of senior living, the MBK way.
Read MorePosted by Steve Moran | Oct 21, 2021 | Sales & Marketing | 0 |
This mindset would make senior living a vastly different experience for operators, team members, and consumers.
Read MorePosted by Steve Moran | Oct 19, 2021 | Leadership | 0 |
Learn the secrets to getting occupancy HIGHER than before the pandemic. This senior living organization is doing it.
Read MorePosted by Steve Moran | Oct 17, 2021 | Leadership | 0 |
This retention hack may sound a bit crazy. But when you really think about it, it actually makes sense . . . and it’s super easy.
Read MorePosted by Steve Moran | Oct 15, 2021 | Foresight TV | 0 |
From his new book, “Right Place, Right Time”, Ryan Frederick talks with Bob Kramer about the opportunity for providers to achieve long-term success.
Read MorePosted by Steve Moran | Oct 13, 2021 | Life Enrichment | 0 |
An idea that has been sitting on the shelf waiting for the right time was to publish good news stories from senior living. Enjoy!
Read MorePosted by Steve Moran | Oct 11, 2021 | Leadership | 0 |
It’s fascinating to be at a conference like SLIF, filled with C-suite executives, when blockbuster news breaks, like the implosion of Eclipse.
Read MorePosted by Steve Moran | Oct 10, 2021 | Leadership | 0 |
The short answer is: I donโt know but I hope so! This organization is using accreditation to show they’re the “best of the best.”
Read MorePosted by Steve Moran | Oct 8, 2021 | Foresight TV | 0 |
Bruce Felt has a powerful personal story filled with tragedy and triumph. He’s taken that inspiration to help families tell their own stories.
Read MorePosted by Steve Moran | Oct 7, 2021 | Leadership | 0 |
You will make your community a better place, the world a better place, and . . . You will have higher occupancy!
Read MorePosted by Steve Moran | Oct 5, 2021 | Leadership | 0 |
There are 5 Communities in my neighborhood and I have no idea what makes one better, or even different, than the other.
Read MorePosted by Steve Moran | Oct 3, 2021 | Leadership | 0 |
When things are going bad it is likely a combination of these things, all of which can be fixed, though some of the fixes are painful.
Read MorePosted by Steve Moran | Oct 1, 2021 | Foresight TV | 0 |
Mary Ann Donaghy wrote an article on the significant need for empathy training. Mary Ann, John Gonzales, and I will be tackling this topic.
Read MorePosted by Steve Moran | Sep 29, 2021 | Leadership | 0 |
Right now, like never before, senior living operators need to focus on what their core mission is. Where do you need to focus?
Read MorePosted by Steve Moran | Sep 28, 2021 | Foresight TV | 0 |
Steve Moran chats with James Balda, the president & CEO of Argentum, about the state of senior living, challenges, and opportunities.
Read MorePosted by Steve Moran | Sep 27, 2021 | Employee Engagement | 0 |
AHCA/NCAL just released the results of a survey about staffing in nursing homes and assisted living communities. It is really ugly.
Read MorePosted by Steve Moran | Sep 24, 2021 | Foresight TV | 0 |
Bob Kramer interviews Terri Sullivan. Are you offering a personalized experience at your website? If not, you’re missing an opportunity.
Read MorePosted by Steve Moran | Sep 22, 2021 | Leadership | 0 |
One day as people drive by where your community sits, there is instead an empty lot . . . would anyone notice? Would anyone care?
Read MorePosted by Steve Moran | Sep 20, 2021 | Leadership | 0 |
There was hope that this monster was rapidly on its way to being tamed. Now it’s back and bringing a new set of challenges.
Read MorePosted by Steve Moran | Sep 19, 2021 | Life Enrichment | 0 |
I want to cry out in frustration, anger, and embarrassment when I see residents doing crafts and activities usually reserved for children.
Read MorePosted by Steve Moran | Sep 17, 2021 | Foresight TV | 0 |
Steve talks with Stephanie Harris, the CEO of Arrow Senior Living, about how they maintained a 90% occupancy during the pandemic.
Read MorePosted by Steve Moran | Sep 16, 2021 | Leadership | 0 |
It may make us uncomfortable. We may try to avoid talking about it. But we’d be better off addressing these and trying to fix them.
Read MorePosted by Steve Moran | Sep 15, 2021 | Leadership | 0 |
How Atria’s One Thing Campaign could transform the lives of your residents and staff, and make you more money.
Read MorePosted by Steve Moran | Sep 14, 2021 | Life Enrichment | 0 |
As adults, we get to pick the story we choose to live. This is so powerful and so important. What do you want your story to be?
Read MorePosted by Steve Moran | Sep 13, 2021 | Video | 0 |
Posted by Steve Moran | Sep 12, 2021 | Leadership | 0 |
Senior living professionals, residents, and their families list things that senior living operators do that are awful. What would you add?
Read MorePosted by Steve Moran | Sep 10, 2021 | Foresight TV | 0 |
John Gonzales talks about the bold actions that are needed to solve the recruitment and retention problem in the face of Covid-19.
Read MorePosted by Steve Moran | Sep 9, 2021 | Video | 0 |
Bruce Felt tells the story that brought him to PocketBook Memory. An amazing way to share the legacy of older adults.
Read MorePosted by Steve Moran | Sep 8, 2021 | Video | 0 |
Steve talks with Teddy Helfrich about what Steve calls “the BEST CRM that’s out there, not just in senior living.”
Read MorePosted by Steve Moran | Sep 8, 2021 | Employee Engagement | 0 |
What if every single senior living community allowed, even encouraged, line staff to think about better ways to serve residents?
Read MorePosted by Steve Moran | Sep 7, 2021 | Employee Engagement | 0 |
This is refreshing in an industry that often does more lip service to staff development than meaningful training and mentoring.
Read MorePosted by Steve Moran | Sep 7, 2021 | Leadership | 0 |
Headlines that tell us that the vaccine isn’t 100% effective. It makes you wonder if you are putting yourself at risk of dying.
Read MorePosted by Steve Moran | Sep 3, 2021 | Foresight TV | 0 |
The single best opportunity of the year to learn from outsiders, insiders, and peers. Steve talks with Bailey Beeken, the founder of SMASH.
Read MorePosted by Steve Moran | Sep 2, 2021 | Sales & Marketing | 0 |
Having a better understanding of the prospect’s personality type will give you a much better shot at building a trusting relationship.
Read MorePosted by Steve Moran | Sep 2, 2021 | Sales & Marketing | 0 |
โWhen someone buys a drill bit what they want is a holeโ. We need to reevaluate what prospects are really looking for.
Read MorePosted by Steve Moran | Sep 1, 2021 | Sales & Marketing | 0 |
I’ve heard every imaginable reason why communities aren’t full. Your community can be full & have zero staff recruitment/retention problems.
Read MorePosted by Steve Moran | Aug 30, 2021 | Life Enrichment | 0 |
We are leaving lots of opportunity (and money) on the table. Even worse, older people who could benefit from senior living wonโt.
Read MorePosted by Steve Moran | Aug 27, 2021 | Foresight TV | 0 |
Steve Moran and Jack York talk to Ramie Liddle, author of the book “Driving Miss Norma: One Family’s Journey Saying ‘Yes’ to Living”.
Read MorePosted by Steve Moran | Aug 26, 2021 | Sales & Marketing | 0 |
This might be one of the coolest ideas I have ever had (yes I know I say that a lot). A great way to earn more revenue.
Read MorePosted by Steve Moran | Aug 25, 2021 | Sales & Marketing | 0 |
Whoever gets this right will make the world a better place for us boomers and make buckets of money along the way.
Read MorePosted by Steve Moran | Aug 24, 2021 | Life Enrichment | 0 |
This story has zero to do with senior living but everything to do with all that is good in the world and in human beings.
Read MorePosted by Steve Moran | Aug 23, 2021 | Sales & Marketing | 0 |
Some recent research provides insight into the newest generation of older adults. How can we use this to promote senior living?
Read MorePosted by Steve Moran | Aug 20, 2021 | Foresight TV | 0 |
How has the media gotten it wrong when it comes to senior living? What can we do about it? Steve talks with Bob Kramer and Jacquelyn Kung.
Read MorePosted by Steve Moran | Aug 19, 2021 | Leadership | 0 |
Tremendous opportunity to innovate still exists. But it requires taking some significant risks and experimenting with big ideas.
Read MorePosted by Steve Moran | Aug 18, 2021 | Leadership | 0 |
When thinking about quality in senior living, the right question is: What would delight residents, family members, and even team members?
Read MorePosted by Steve Moran | Aug 15, 2021 | Leadership | 0 |
We have enough trouble with unfair headline-grabbing attacks from the media, we simply do not need this kind of attack.
Read MorePosted by Steve Moran | Aug 13, 2021 | Foresight TV | 0 |
Steve Moran is widely regarded as the best-connected thought leader in senior living. Learn how he does it in this episode.
Read MorePosted by Steve Moran | Aug 10, 2021 | Sales & Marketing | 0 |
Consumers donโt trust businesses, but they do trust customers. This has never been truer in senior living.
Read MorePosted by Steve Moran | Aug 10, 2021 | Technology | 0 |
Robots are here in senior living today. But the adoption is slower than I would have expected it to be.
Read MorePosted by Steve Moran | Aug 8, 2021 | Leadership | 0 |
We love hearing from our readers, viewers, and listeners. We would love to hear your thoughts about these poll results.
Read MorePosted by Steve Moran | Aug 6, 2021 | Foresight TV | 0 |
In today’s world when you see “Free” you know there is a hook, a catch. In this case, it’s just free, no hook, no upgrade, no pitch. NOTHING.
Read MorePosted by Steve Moran | Aug 6, 2021 | Video | 0 |
Posted by Steve Moran | Aug 5, 2021 | Leadership | 0 |
This made me so frustratingly mad, that I wrote a letter to the Author and submitted it to the Letters to the Editor department.
Read MorePosted by Steve Moran | Aug 4, 2021 | Sales & Marketing | 0 |
It is estimated that the industry will need to build 100,000 new units per year starting in 2025 through 2040 in order to keep up with demand.
Read MorePosted by Steve Moran | Aug 2, 2021 | Leadership | 0 |
Great leaders start with how they think about their place in the world, their business, their teams, and their customers.
Read MorePosted by Steve Moran | Jul 30, 2021 | Foresight TV | 0 |
Steve talks with Dana Griffin and Emily Lerner about how to create serious, meaningful, intergenerational experiences for older people.
Read MorePosted by Steve Moran | Jul 29, 2021 | Leadership | 0 |
I have been thinking a lot about conferences this past few weeks. I am like . . . a little kid thinking about Christmas.
Read MorePosted by Steve Moran | Jul 28, 2021 | Life Enrichment | 0 |
What is critical for me is this big idea that โthe peak of my life has not arrived yet.โ What if we assumed the same about residents?
Read MorePosted by Steve Moran | Jul 26, 2021 | Leadership | 0 |
I’m not so sure we learned much from the pandemic and it drives me crazy. Here are lessons we could have learned (and it is not too late).
Read MorePosted by Steve Moran | Jul 25, 2021 | Sales & Marketing | 0 |
As a senior living expert, I figured it would be relatively easy to become a senior living customer. I WAS SO WRONG . . .
Read MorePosted by Steve Moran | Jul 23, 2021 | Foresight TV | 0 |
Joel Theisen, CEO of Lifesprk, and Dr. Bill Thomas are committed to making senior living “Better Living” for older people.
Read MorePosted by Steve Moran | Jul 21, 2021 | Leadership | 0 |
Leaders hate it when things go wrong and they hate it most of all when they are at fault. But does casting blame really make it better?
Read MorePosted by Steve Moran | Jul 20, 2021 | Development | 0 |
A few days ago I got a chance to talk to John Moore, the CEO of Atria, about the merger. Here is why he is convinced this is the right move.
Read MorePosted by Steve Moran | Jul 18, 2021 | Development | 0 |
I confess that I want like crazy for this to work. Because we need a breakout, huge senior living company to make it work.
Read MorePosted by Steve Moran | Jul 16, 2021 | Foresight TV | 0 |
Rachel Hill, the newest addition to the Foresight team, talks about the role of social media in growing our presence in senior living.
Read MorePosted by Steve Moran | Jul 15, 2021 | Life Enrichment | 0 |
A really good question with a complicated answer. Should we be challenging the assumption that residents have passed all their peaks?
Read MorePosted by Steve Moran | Jul 14, 2021 | Video | 0 |
Posted by Steve Moran | Jul 13, 2021 | Sales & Marketing | 0 |
I admit, like a little kid, I watched the whole thing. What if Richard Branson went into the senior living business?
Read MorePosted by Steve Moran | Jul 11, 2021 | Life Enrichment | 0 |
What are the one or two things that can make the biggestย difference in attracting and retaining residents?
Read MorePosted by Steve Moran | Jul 9, 2021 | Foresight TV | 0 |
Friendship Village CEO Brian Lawrence talks with Steve Moran about how they are reimaging senior living for the emerging boomer population.
Read MorePosted by Steve Moran | Jul 9, 2021 | Technology | 0 |
Steve interviews Hoyle Koontz about their tool that enables prospects to take a virtual tour in an entirely new way.
Read MorePosted by Steve Moran | Jul 9, 2021 | Video | 0 |
Finding work that makes a difference often leads people to senior living. Let’s rebrand ourselves to highlight the double bottom line.
Read MorePosted by Steve Moran | Jul 7, 2021 | Employee Engagement | 0 |
But it could turn out that this labor crisis will be the single best thing that, in the long run, ever happened to senior living.
Read MorePosted by Steve Moran | Jul 5, 2021 | Sales & Marketing | 0 |
Was senior living really the pandemic death trap the media portrayed? This exhaustive study has some surprising results.
Read MorePosted by Steve Moran | Jul 2, 2021 | Foresight TV | 0 |
Howard Gleckman and Steve Moran in a wide-ranging conversation on opportunities and threats to senior living.
Read MorePosted by Steve Moran | Jun 30, 2021 | Leadership | 0 |
Peopleโs needs are complex and they need someone serving them who is compassionate, understanding, and solution-oriented.
Read MorePosted by Steve Moran | Jun 28, 2021 | Leadership | 0 |
If you’re struggling with getting your teams to get behind your organization and you as a leader, you might be the problem.
Read MorePosted by Steve Moran | Jun 27, 2021 | Employee Engagement | 0 |
A leadership/culture lesson from teaching 5th & 6th graders . . . I think it can work for your senior living organization.
Read MorePosted by Steve Moran | Jun 25, 2021 | Foresight TV | 0 |
Zeynep Ton from MIT is one of the few researchers who is actually focused on making work better for front-line workers.
Read MorePosted by Steve Moran | Jun 24, 2021 | Leadership | 0 |
There are reasons your competitors are succeeding and you are not. Do you want to be the ass-kicker instead of getting kicked?
Read MorePosted by Steve Moran | Jun 24, 2021 | Webinar | 0 |
Posted by Steve Moran | Jun 20, 2021 | Life Enrichment | 0 |
It’s been a tough year for all of us. Give yourself some compassion and forgiveness and know that it’s okay to take care of yourself.
Read MorePosted by Steve Moran | Jun 18, 2021 | Foresight TV | 0 |
Bob Kramer and Jacquelyn Kung discuss key takeaways from recent surveys of more than 350,000 residents, family members, and staff.
Read MorePosted by Steve Moran | Jun 16, 2021 | Leadership | 0 |
Can you create a high-trust, high-performance culture that minimizes waste and maximizes mission-driven efforts?
Read MorePosted by Steve Moran | Jun 13, 2021 | Leadership | 0 |
Ever hired someone and then find out they turned out to be big fat liars? Here’s a single question that can help you uncover the truth.
Read MorePosted by Steve Moran | Jun 11, 2021 | Foresight TV | 0 |
Steve talks to Phil Fogg, the CEO of Marquis Companies, about the staffing crisis and the “Care For Our Seniors Act” that AHCA is backing.
Read MorePosted by Steve Moran | Jun 10, 2021 | Leadership | 0 |
I have always thought of gossip as this near-universal bad thing. But there is actually a term for good gossip.
Read MorePosted by Steve Moran | Jun 9, 2021 | Leadership | 0 |
On June 10, 2011, with trembling fingers, I pushed the publish button for the first-ever article at Senior Living Foresight.
Read MorePosted by Steve Moran | Jun 8, 2021 | Employee Engagement | 0 |
I wonder what a caregiver in senior living would say in a TikTok about their compensation and the struggles they have to pay their bills.
Read MorePosted by Steve Moran | Jun 6, 2021 | Sales & Marketing | 0 |
I get the pressure to tell prospects what they want to hear, but it is critical we set proper expectations and tell the truth.
Read MorePosted by Steve Moran | Jun 4, 2021 | Foresight TV | 0 |
Steve talks with Taylor Pickett of Omega, and Sarah Hoit of Connected Living about why they came together to transform senior living.
Read MorePosted by Steve Moran | Jun 3, 2021 | Leadership | 0 |
We keep dancing around this issue, this truth: nursing homes are obsolete, they are past their prime, they need to be put out to pasture.
Read MorePosted by Steve Moran | May 31, 2021 | Life Enrichment | 0 |
This last week I came to this shocking realization. I am 66, by some peopleโs measure and elderly person. Do I seem elderly?
Read MorePosted by Steve Moran | May 28, 2021 | Foresight TV | 0 |
Christy VanDerWesthuizen, VP of Sales & Marketing will be talking with Steve about how they had the best ever sales in the month.
Read MorePosted by Steve Moran | May 27, 2021 | Life Enrichment | 0 |
Ken Dychtwald offers four flavors of aging. This is sort of right, but it’s more like four paths. Which one are you on?
Read MorePosted by Steve Moran | May 25, 2021 | Sales & Marketing | 0 |
What if your community were that one-stop-shop for figuring out this aging thing, the first place people went for info?
Read MorePosted by Steve Moran | May 24, 2021 | Leadership | 0 |
This is a conversion that both baffles me and saddens me . . . maybe even frightens me. How do we combat this kind of thinking?
Read MorePosted by Steve Moran | May 21, 2021 | Foresight TV | 0 |
Whatโs data got to do with putting the person back into person-centered care? Watch Bob Kramer interview Jay Newton-Small.
Read MorePosted by Steve Moran | May 20, 2021 | Life Enrichment | 0 |
Each of us has voices that run constantly through our heads. It is how we are wired. Here’s how to use it to help with stress.
Read MorePosted by Steve Moran | May 19, 2021 | Life Enrichment | 0 |
There is lots of advice about self-care going around right now. But is inward self-care really the key to reducing stress?
Read MorePosted by Steve Moran | May 18, 2021 | Sales & Marketing | 0 |
KFC’s signature slogan is โFinger Lickinโ Goodโ. But it’s not so great in the middle of a pandemic. So they tried out some new ones.
Read MorePosted by Steve Moran | May 16, 2021 | Life Enrichment | 0 |
What would happen in your community if your โlife enrichmentโ leader were instead the โhead meaning makerโ?
Read MorePosted by Steve Moran | May 14, 2021 | Foresight TV | 0 |
Keren Etkin, the creator of TheGerontechnologist.com, will be talking about Aging in Place v. Senior Living and the role technology plays.
Read MorePosted by Steve Moran | May 12, 2021 | Leadership | 0 |
What would 40 seconds of compassion mean to your team members, your residents, your family members . . . your prospects?
Read MorePosted by Steve Moran | May 9, 2021 | Leadership | 0 |
I am 100% convinced this would be a fast & inexpensive path to full occupancy, though totally counter-intuitive.
Read MorePosted by Steve Moran | May 7, 2021 | Foresight TV | 0 |
Using technology to enable Aging@Home and create a bridge that makes your community central to the wellbeing of your general community.
Read MorePosted by Steve Moran | May 4, 2021 | Leadership | 0 |
Life and business are massive, imperfect, messy, continuous experiments. Risks are necessary for success. How do you take risks carefully?
Read MorePosted by Steve Moran | May 3, 2021 | Leadership | 0 |
But how does one become okay with this, if you are the owner; if you are a senior-level manager; if you are in the industry?
Read MorePosted by Steve Moran | Apr 29, 2021 | Leadership | 0 |
If you trust you will get burned from time to time. If you don’t you are in a constant tug-a-war with your team. Which side do you bet on?
Read MorePosted by Steve Moran | Apr 29, 2021 | Foresight TV | 0 |
Steve Moran talks with Mark Rockwell, a reformed attorney, and senior living owner about how to better structure business organizations.
Read MorePosted by Steve Moran | Apr 28, 2021 | Sales & Marketing | 0 |
Our brains simply aren’t wired to purchase, to crave, ordinary. Our brains are curious, they want New, Fresh, Fascinating.
Read MorePosted by Steve Moran | Apr 27, 2021 | Employee Engagement | 0 |
A senior living provider has demonstrated that we are an amazing, vibrant industry capable of being a part of the ultra-elite.
Read MorePosted by Steve Moran | Apr 25, 2021 | Leadership | 0 |
This issue of Rock Weekly caught my eye because it talks about a new frontier that is still in its early stages: healthcare at home.
Read MorePosted by Steve Moran | Apr 23, 2021 | Foresight TV | 0 |
The pandemic added urgency to reimagine senior living for boomers. Lynne Katzmann will be talking about where Juniper is on this journey.
Read MorePosted by Steve Moran | Apr 22, 2021 | Employee Engagement | 0 |
I was working on writing a couple of job descriptions, and I came across an unusual job posting. I love pretty much everything about it.
Read MorePosted by Steve Moran | Apr 21, 2021 | Leadership | 0 |
I recently came across a document from the 1940s that seems to accurately talk about what ineffective organizations are like.
Read MorePosted by Steve Moran | Apr 21, 2021 | Foresight TV | 0 |
Bob Kramer & Anne Tumlinson on the new focus on in-home and community-based services (HCBS) in the context of our system of LTC services.
Read MorePosted by Steve Moran | Apr 18, 2021 | Leadership | 0 |
While I dislike it when people call themselves servant leaders, I believe that being a servant leader is the right approach . . . sort of.
Read MorePosted by Steve Moran | Apr 16, 2021 | Foresight TV | 0 |
Steve Moran talks with Evolve 2021 participants on the wins, insights, and challenges during the two-week virtual summit.
Read MorePosted by Steve Moran | Apr 15, 2021 | Sales & Marketing | 0 |
Senior living is like a lush garden of freshly blooming stories. And yet we are dreadful when it comes to telling these stories.
Read MorePosted by Steve Moran | Apr 13, 2021 | Leadership | 0 |
The question every leader, every manager needs to be asking is this: What kind of manager/leader are you going to be today?
Read MorePosted by Steve Moran | Apr 12, 2021 | Leadership | 0 |
As an industry, we mostly just stand by and take this. We need to be much more aggressive about being better about telling our story.
Read MorePosted by Steve Moran | Apr 9, 2021 | Foresight TV | 0 |
How successful aging, luxury health care, and fee for service will drive the future delivery of holistic care.
Read MorePosted by Steve Moran | Apr 8, 2021 | Leadership | 0 |
One of the most distressing parts of doing leadership development is that most leaders way overestimate their effectiveness as a leader.
Read MorePosted by Steve Moran | Apr 6, 2021 | Leadership | 0 |
Just as Apple and Facebook are embroiled in a fight over consumer data privacy, in a very real sense, senior living is at a crossroads too.
Read MorePosted by Steve Moran | Apr 5, 2021 | Leadership | 0 |
I am pretty well convinced that most leaders have not spent much time thinking about what really matters to them.
Read MorePosted by Steve Moran | Apr 2, 2021 | Webinar | 0 |
Posted by Steve Moran | Apr 2, 2021 | Foresight TV | 0 |
Sara Kyle, Kelly Stranburg, and Steve Moran discuss how the Evolve 2021 virtual summit is going to challenge the life enrichment status quo.
Read MorePosted by Steve Moran | Apr 1, 2021 | Employee Engagement | 0 |
It seems crazy for a company thatโs struggling to reduce costs and increase income . . . but just maybe, it makes more sense than you think.
Read MorePosted by Steve Moran | Mar 31, 2021 | Leadership | 0 |
Only Steve Moran could make a connection between million-dollar electric sportscars and senior living . . . what do you think?
Read MorePosted by Steve Moran | Mar 30, 2021 | Leadership | 0 |
If we are honest, the good old days were not as good as they could have been, not even as good as they should have been.
Read MorePosted by Steve Moran | Mar 30, 2021 | Foresight TV | 0 |
3 things that you can do right now to make your communities more appealing to prospects right now without breaking the bank.
Read MorePosted by Steve Moran | Mar 26, 2021 | Foresight TV | 0 |
A lot of talk about middle-market senior living, but mostly theoretical. Pilar Carvajal talks about what they are actually doing today.
Read MorePosted by Steve Moran | Mar 25, 2021 | Leadership | 0 |
The best and easiest way to minimize failure is to keep doing the same old things we have always done. There are two problems with this . . .
Read MorePosted by Steve Moran | Mar 24, 2021 | Leadership | 0 |
Reading the earnings transcript made me feel like I was reading a modern version of โThe Emperor’s New Clothesโ.
Read MorePosted by Steve Moran | Mar 22, 2021 | Leadership | 0 |
Are for-profit nursing home operators (and by extension assisted living operators) the enemy? I think not.
Read MorePosted by Steve Moran | Mar 21, 2021 | Leadership | 0 |
As leaders, we often have to make big decisions and choices where the outcomes are, or feel like they are, scary. What will you do?
Read MorePosted by Steve Moran | Mar 19, 2021 | Foresight TV | 0 |
Bob Kramer, Founder at Nexus Insights and former CEO of NIC interviews Sarah Thomas, CEO of Delight by Design and Fellow at Nexus Insights.
Read MorePosted by Steve Moran | Mar 15, 2021 | Leadership | 0 |
AHCA and LeadingAge announced a sorely needed long overdue reform agenda for nursing homes, they are calling the โCare for our Seniors Actโ.
Read MorePosted by Steve Moran | Mar 12, 2021 | Foresight TV | 0 |
Dan Levitt and Steve Moran talk about what the team at Tabor Village are doing to create meaningful, impactful lives for their residents.
Read MorePosted by Steve Moran | Mar 11, 2021 | Leadership | 0 |
I knew my team liked being a part of the organization and mostly liked me as a leader, but . . . you don’t know what you don’t know.
Read MorePosted by Steve Moran | Mar 9, 2021 | Leadership | 0 |
These two realized that the vision of using technology to make the lives of residents, their families, and staff better was one they shared.
Read MorePosted by Steve Moran | Mar 9, 2021 | Life Enrichment | 0 |
infections and death rates are plunging. And yet regulators and even senior living executives are reluctant to move back to normal.
Read MorePosted by Steve Moran | Mar 7, 2021 | Leadership | 0 |
A leadership lesson that is critical: Leaders get blamed not for the problem but for not solving the problem.
Read MorePosted by Steve Moran | Mar 5, 2021 | Foresight TV | 0 |
Hospital At Home has been around since the late 1990s. It has gained tremendous traction in the pandemic.
Read MorePosted by Steve Moran | Mar 4, 2021 | Leadership | 0 |
It is our industry. And we are not carrying the water when it comes to helping people understand what we do, and what the differences are.
Read MorePosted by Steve Moran | Mar 3, 2021 | Leadership | 0 |
There are a few people in the industry saying we need to be radically reinventing senior living. But we are mostly seeing the same old thing.
Read MorePosted by Steve Moran | Mar 1, 2021 | Leadership | 0 |
I can’t believe these comments. How could anyone think this is a bad idea? HOW COULD A CEO think this was a bad idea?
Read MorePosted by Steve Moran | Feb 26, 2021 | Foresight TV | 0 |
. . . in nursing homes. Discover the service model to achieve and maintain 90% occupancy in the middle of a pandemic.
Read MorePosted by Steve Moran | Feb 25, 2021 | Life Enrichment | 0 |
We all need a snow day once in a while. A day where we cancel everything and go play in the snow, whatever your version of that is.
Read MorePosted by Steve Moran | Feb 24, 2021 | Leadership | 0 |
The last year has made us all experience some symptoms of post-traumatic stress. What about post-traumatic growth?
Read MorePosted by Steve Moran | Feb 24, 2021 | Foresight TV | 0 |
James Balda talks about the COVID crisis and how the industry can put pressure on lawmakers to protect residents and those who serve them.
Read MorePosted by Steve Moran | Feb 23, 2021 | Leadership | 0 |
It’s a brand new way for me as a leader to think about my team members. Do you even care about how your team members sleep at night?
Read MorePosted by Steve Moran | Feb 21, 2021 | Life Enrichment | 0 |
A feel-good story about a teenager who felt terrible about senior living residents who were isolated from family and friends.
Read MorePosted by Steve Moran | Feb 19, 2021 | Foresight TV | 0 |
John Zeisel’s will be exploring why his dementia care approach is so important and how to make it happen in senior living communities.
Read MorePosted by Steve Moran | Feb 18, 2021 | Sales & Marketing | 0 |
Does senior living need to follow the lead of a cheeky Chinese restaurant? Maybe we can learn something from this.
Read MorePosted by Steve Moran | Feb 16, 2021 | Leadership | 0 |
Each of us plays a role in the big story; each of our lives makes up a part of the metastory. What role do you want to play?
Read MorePosted by Steve Moran | Feb 14, 2021 | Technology | 0 |
While it is too early to tell for sure, it seems highly probable that the pandemic will accelerate the use of robots in senior living.
Read MorePosted by Steve Moran | Feb 12, 2021 | Foresight TV | 0 |
No one who knows more about boomers and how they want to live out their older best lives than Ken Dychtwald.
Read MorePosted by Steve Moran | Feb 10, 2021 | Leadership | 0 |
Their approach is to give residents the best possible last chapters. The goal is to enable each resident to be the best version of themselves.
Read MorePosted by Steve Moran | Feb 8, 2021 | Leadership | 0 |
Senior living needs to evolve to something better. Or maybe what we really need is something more radical; a complete reinvention.
Read MorePosted by Steve Moran | Feb 5, 2021 | Foresight TV | 0 |
Investors have ignored residential assisted living as something that couldn’t be scaled. But what if it could? Loe Hornbuckle is doing it.
Read MorePosted by Steve Moran | Feb 3, 2021 | Sales & Marketing | 0 |
This seems so blatantly obvious and at the same time, we are so very terrible at doing this one thing. This is crazy-making.
Read MorePosted by Steve Moran | Feb 1, 2021 | Leadership | 0 |
There is a great danger that 2020 was so terrible that we would be satisfied to just get back to 2020 life before the pandemic overtook us.
Read MorePosted by Steve Moran | Jan 29, 2021 | Foresight TV | 0 |
This week Steve’s the one being interviewed. Watch as Pam McDonald talks with Steve about praise, range, ideas, passion, and purpose.
Read MorePosted by Steve Moran | Jan 28, 2021 | Leadership | 0 |
I have, swirling in my head, this huge jumble of frustrated, angry thoughts. This is wrong, and it makes our industry look terrible.
Read MorePosted by Steve Moran | Jan 26, 2021 | Leadership | 0 |
AHCA/NCAL CEO Mark Parkinson weighs in on the future of nursing homes after the impact of the global pandemic.
Read MorePosted by Steve Moran | Jan 25, 2021 | Leadership | 0 |
I got to thinking it might be interesting to ask Senior Living Foresight fans for their predictions for 2021. Take a look . . .
Read MorePosted by Steve Moran | Jan 22, 2021 | Foresight TV | 0 |
Wendy Jane Carrel will be talking about the opportunities and challenges of owning senior living and living in senior living in Mexico.
Read MorePosted by Steve Moran | Jan 20, 2021 | Sales & Marketing | 0 |
In order to make the right decisions for your community, you need the right information. This is so cool it is making my head spin.
Read MorePosted by Steve Moran | Jan 20, 2021 | Leadership | 0 |
It is easy to hate the message and the messenger, but this is the public perception reality. Whatโs the proof you ask?
Read MorePosted by Steve Moran | Jan 18, 2021 | Leadership | 0 |
Only about 10% of organizations actually translate their values into behaviors. This is a huge huge problem.
Read MorePosted by Steve Moran | Jan 15, 2021 | Foresight TV | 0 |
With record-low occupancy and waves of negative publicity, how will the value proposition for senior living need to change?
Read MorePosted by Steve Moran | Jan 14, 2021 | Development | 0 |
I can see this model blowing a hole in traditional independent living. Senior living needs to be paying attention . . .
Read MorePosted by Steve Moran | Jan 11, 2021 | Development | 0 |
If any senior living organization or REIT adopted this strategy in the coming months, they would become the dominant player in the coming years.
Read MorePosted by Steve Moran | Jan 8, 2021 | Foresight TV | 0 |
The vaccine is here for at least some communities and some residents. But there are challenges. Do IL residents get it? What about staff?
Read MorePosted by Steve Moran | Jan 7, 2021 | Sales & Marketing | 0 |
NIC reported the lowest ever occupancy rates for senior living. I did a quick interview with Brian, the President & CEO of NIC.
Read MorePosted by Steve Moran | Jan 6, 2021 | Leadership, Life Enrichment | 0 |
The leadership lesson here is to be very careful about what you are chasing; to make sure what you are chasing will actually make you happy.
Read MorePosted by Steve Moran | Jan 3, 2021 | Leadership | 0 |
Steve shares 10 predictions for the senior living industry in 2021. Because of and in spite of the 2020 pandemic.
Read MorePosted by Steve Moran | Jan 1, 2021 | Foresight TV | 0 |
In a special New Year’s Day episode, Steve welcomes Fara Gold McLaughlin as she opens up about her recent dementia diagnosis.
Read MorePosted by Steve Moran | Dec 30, 2020 | Leadership | 0 |
It has been a weird year, to say the least. We believe, in the end, more good has come from 2020 than meets the eye.
Read MorePosted by Steve Moran | Dec 28, 2020 | Life Enrichment | 0 |
It has been a tough year for pretty much everyone. It is, however, possible to thrive in the middle of a pandemic, and here is how.
Read MorePosted by Steve Moran | Dec 27, 2020 | Sales & Marketing | 0 |
It’s tough to sell right now. These 9 ideas will give you the very best shot at having a great January & February and a fantastic 2021.
Read MorePosted by Steve Moran | Dec 23, 2020 | Leadership | 0 |
We are on the cusp of a new beginning. This is our opportunity to reinvent senior living and help our residents live amazing last chapters.
Read MorePosted by Steve Moran | Dec 21, 2020 | Leadership | 0 |
Imagine two old guys bashing each other with canes or ramming wheelchairs to get the last apartment in your senior living community.
Read MorePosted by Steve Moran | Dec 20, 2020 | Leadership | 0 |
When The Tam leadership heard they were going to be first, there were tears of relief. Watch the interview.
Read MorePosted by Steve Moran | Dec 18, 2020 | Foresight TV | 0 |
Chip Conley of Modern Elder Academy and David Stewart of Ageist discuss what a well-led, meaningful life looks like for boomers.
Read MorePosted by Steve Moran | Dec 17, 2020 | Life Enrichment | 0 |
Oh, how I wish I had thought of this! This is a missed opportunity to highlight the amazing commitment our frontline workers have.
Read MorePosted by Steve Moran | Dec 15, 2020 | Leadership | 0 |
It’s not unreasonable for families to want to โknow what is going onโ. What if It were possible to fix this problem?
Read MorePosted by Steve Moran | Dec 15, 2020 | Leadership | 0 |
What would it be like in your community if every one of your team members said and believed they were your brand?
Read MorePosted by Steve Moran | Dec 14, 2020 | Leadership | 0 |
Twice in my life, the death of someone I didnโt know has profoundly rocked me because that person had a profound impact on my life.
Read MorePosted by Steve Moran | Dec 13, 2020 | Sales & Marketing | 0 |
This is a critical and never-ending part of your marketing strategy. And many senior living organizations have gotten lazy about it.
Read MorePosted by Steve Moran | Dec 11, 2020 | Foresight TV | 0 |
From Aug. through Sept., 2021, a fleet of 6 WWII Stearman biplanes will provide rides to veterans as a way of saying thank you.
Read MorePosted by Steve Moran | Dec 9, 2020 | Development | 0 |
I am finding myself wondering if nursing homes need to go the way of shopping malls, Blackberrys, fax machines, and electric typewriters.
Read MorePosted by Steve Moran | Dec 8, 2020 | Leadership | 0 |
This doesnโt happen in normal times. And it is unheard of in the middle of a pandemic. But, this is not even the best story of all.
Read MorePosted by Steve Moran | Dec 7, 2020 | Leadership | 0 |
Adopting one, two, or six of these hacks will turn you into a better leader, make your team trust you more, and lead to higher margins.
Read MorePosted by Steve Moran | Dec 3, 2020 | Leadership | 0 |
Hospitality has many parallels with what we do. Here is what Danny Meyer had to say, with application to the senior living industry by me.
Read MorePosted by Steve Moran | Dec 1, 2020 | Leadership | 0 |
A better story, a new story, a different story that goes so far beyond safety to create a crazy compelling reason to move into senior living.
Read MorePosted by Steve Moran | Nov 30, 2020 | Life Enrichment | 0 |
I hate it when people describe living in senior living as being just like living on a cruise ship. But there are some lessons we can learn.
Read MorePosted by Steve Moran | Nov 30, 2020 | Foresight TV | 0 |
Paul Smith is a powerful teacher of the art of storytelling for a purpose. Something senior living needs to get better at.
Read MorePosted by Steve Moran | Nov 27, 2020 | Foresight TV | 0 |
We thought we would change it up and bring you some tunes from my friend Dean Solden and maybe some Senior Living Foresight Team members.
Read MorePosted by Steve Moran | Nov 24, 2020 | Leadership | 0 |
This is a time we need to be pulling together. We need to be battling the common enemies of COVID-19 and bad press, not eating our young.
Read MorePosted by Steve Moran | Nov 23, 2020 | Technology | 0 |
Even though communities overall have done an amazing job of responding to the pandemic, they havenโt found a system for tracking the virus.
Read MorePosted by Steve Moran | Nov 22, 2020 | Life Enrichment | 0 |
There is a lot of talk coming from executives who are actually in a position to create something new. So why aren’t we seeing anything new?
Read MorePosted by Steve Moran | Nov 20, 2020 | Foresight TV | 0 |
Recently Senior Housing News published an article by a “confidential operator” that took REITs to task for making things worse. In this session, we are going to talk to the leaders of LTC REIT about how they serve residents, team members, and operators.
Read MorePosted by Steve Moran | Nov 18, 2020 | Employee Engagement | 0 |
By Steve Moran Once or twice a year I write an article where I assume I am going to end up pretty...
Read MorePosted by Steve Moran | Nov 17, 2020 | Life Enrichment | 0 |
Could a member of Biden’s coronavirus taskforce be a threat to seniors over 75? Hopefully not, but its something to keep an eye on.
Read MorePosted by Steve Moran | Nov 16, 2020 | Leadership | 0 |
The โ 24/7 News Cycleโ is poisoning senior living leaders. We are being sucked into a vortex of negativity that is crushing how we do business.
Read MorePosted by Steve Moran | Nov 13, 2020 | Foresight TV | 0 |
The VP Sales and Marketing at MBK, explains how her team was able to generate revenue while also prioritizing health and safety during COVID.
Read MorePosted by Steve Moran | Nov 12, 2020 | Leadership | 0 |
If a week ago, you had told me I’d be writing an article defending REITs or driving traffic to a competitorโs site I would have said you were nuts.
Read MorePosted by Steve Moran | Nov 11, 2020 | Leadership | 0 |
Respond immediately, with empathy. Try to take the discussion off-line. This is all good but it actually misses the big point!
Read MorePosted by Steve Moran | Nov 10, 2020 | Leadership | 0 |
There is no doubt that a vaccine will have a huge, positive impact on senior living. However, the challenges we already had will reemerge.
Read MorePosted by Steve Moran | Nov 8, 2020 | Leadership | 0 |
A once thought impossible, unattainable record was broken. As I look at senior living I find myself โbelievingโ we have a belief problem.
Read MorePosted by Steve Moran | Nov 6, 2020 | Foresight TV | 0 |
The widow of music icon Glen Campbell shares her experience and difficulties navigating the cognitive and physical decline of his Alzheimerโs.
Read MorePosted by Steve Moran | Nov 5, 2020 | Leadership | 0 |
Do you know about the Dunning-Kruger effect? I am fearful that it too often impacts leaders in all walks of life, including senior living.
Read MorePosted by Steve Moran | Nov 3, 2020 | Leadership | 0 |
Ageism in hiring is a hot topic. But sometimes an older candidate is just an old bad apple as opposed to a victim of ageism.
Read MorePosted by Steve Moran | Oct 30, 2020 | Foresight TV | 0 |
Bob Kramer interviews the CEO of Sitka, Kelsey Mellard, about the pressing need of telehealth operations inside senior living communities.
Read MorePosted by Steve Moran | Oct 29, 2020 | Sales & Marketing | 0 |
The most recent occupancy levels for the Primary Markets are the lowest NIC has ever recorded since they started tracking in 2006. Scary but hopeful.
Read MorePosted by Steve Moran | Oct 27, 2020 | Leadership | 0 |
While cold food was a problem it was not THE REAL PROBLEM. In many cases, solutions to big problems donโt cost anything at all.
Read MorePosted by Steve Moran | Oct 25, 2020 | Leadership | 0 |
How can I best achieve my profit margins? How can I make a higher margin on services? Big, important questions . . . no doubt.
Read MorePosted by Steve Moran | Oct 23, 2020 | Foresight TV | 0 |
Death is natural, but we can still feel suffocated by grief. Karen Nicola shares how we can help others grieve in a healthy, meaningful way.
Read MorePosted by Steve Moran | Oct 22, 2020 | Leadership | 0 |
How do you handle the throngs of vendors that want your time? Are operators being too nice? Sometimes no is kinder than maybe.
Read MorePosted by Steve Moran | Oct 19, 2020 | Leadership | 0 |
We have always been mildly embarrassed by this part of senior living. Now there is a desire to act as if our embarrassing cousin is not part of the family.
Read MorePosted by Steve Moran | Oct 16, 2020 | Foresight TV | 0 |
James Lee of Aventine Senior Living shares how leadership and passion helped him tackle some of the toughest problems in the industry.
Read MorePosted by Steve Moran | Oct 13, 2020 | Development | 0 |
It would seem logical that โThe Best Places to Retireโ and the best place for senior living should have some correlation, maybe even the same thing?
Read MorePosted by Steve Moran | Oct 11, 2020 | Life Enrichment | 0 |
We used to sell a lifestyle/living experience that allowed older people to have amazing last chapters of their lives. Maybe we have thrown in the towel.
Read MorePosted by Steve Moran | Oct 9, 2020 | Foresight TV | 0 |
Jack York and Michael Owens speak on the positive outcomes of COVID-19 and how communities are using technology to overcome hardships.
Read MorePosted by Steve Moran | Oct 7, 2020 | Leadership | 0 |
NIC knocks it out of the park with their opening keynote with Mark Parkinson, the CEO of AHCA, and Andy Slavitt, the former acting administrator of CMS.
Read MorePosted by Steve Moran | Oct 5, 2020 | Sales & Marketing | 0 |
We are all scared to death of what the COVID-19 pandemic is doing to the reputation of senior living. We have it completely wrong.
Read MorePosted by Steve Moran | Oct 2, 2020 | Foresight TV | 0 |
Myron discusses how his business has shifted due to the pandemic. Denise Boudreau-Scott talks about helping staff overcome pandemic fatigue.
Read MorePosted by Steve Moran | Sep 30, 2020 | Sales & Marketing | 0 |
There are, nearly a dozen different initiatives being implemented or planned to improve the image of senior living. I’ not sure it’s moving the needle.
Read MorePosted by Steve Moran | Sep 27, 2020 | Leadership | 0 |
A LeadingAge document that came across my desk today ends with an urgent plea for action on 5 fronts . . . So what’s next? How do we thrive?
Read MorePosted by Steve Moran | Sep 25, 2020 | Foresight TV | 0 |
Rachel Nader from Matchwell talks about the ever-present issue of staffing and the difficulties of retaining good employees.
Read MorePosted by Steve Moran | Sep 22, 2020 | Leadership, Life Enrichment | 0 |
Things are so emotionally charged, particularly in the heightened political environment we live in. There is zero upside to negative posts.
Read MorePosted by Steve Moran | Sep 16, 2020 | Leadership | 0 |
I am fearful that this will be dismissed as criticism and a lack of appreciation for all that these organizations have done. Trust me, I am watching.
Read MorePosted by Steve Moran | Sep 13, 2020 | Technology | 0 |
It is frustrating that today, you cannot find a single senior living community that is fully tech-enabled. If it existed here is what it would look like . . .
Read MorePosted by Steve Moran | Sep 10, 2020 | Life Enrichment | 0 |
They sensationalize some things because publishers know sensational headlines and sensational content sells. But there is way too much sensationalizing.
Read MorePosted by Steve Moran | Sep 7, 2020 | Life Enrichment | 0 |
I, like you, have by now seen hundreds of photos of residents doing cute or heartstring-pulling things . . . Is that the story we want to tell?
Read MorePosted by Steve Moran | Sep 3, 2020 | Leadership | 0 |
Whatโs it going to look like? Why will people love it? Here is why you will love being a part of the 2020 Senior Living Executive Virtual conference.
Read MorePosted by Steve Moran | Sep 2, 2020 | Life Enrichment | 0 |
It has been mildly puzzling and mildly frustrating to watch corporate life enrichment team members get pink slips in an effort to cut costs.
Read MorePosted by Steve Moran | Sep 1, 2020 | Leadership | 0 |
At times it feels like it will never end, that it will never get better. I promise you that we will get through this. We will come out stronger and better.
Read MorePosted by Steve Moran | Aug 31, 2020 | Development | 0 |
One company has opened not one but two communities in the middle of the COVID-19 insanity. Learn how they made this happen and the lessons they learned.
Read MorePosted by Steve Moran | Aug 26, 2020 | Development | 0 |
It pays to do your own work, with your own reality, with your own numbers, with how you serve your customer and operate your business.
Read MorePosted by Steve Moran | Aug 26, 2020 | Development | 0 |
A new middle-market assisted living model that is planning on breaking groundon as many as 10 communities over the next twelve months. Take that pandemic!
Read MorePosted by Steve Moran | Aug 24, 2020 | Leadership | 0 |
It used to be pretty simple, someone owned a senior living company and controlled everything, taking little if any input from investors.No more . . .
Read MorePosted by Steve Moran | Aug 17, 2020 | Leadership | 0 |
It is not just a single incident or a handful of incidents. It is a significant and real problem that continues to plague the country.
Read MorePosted by Steve Moran | Aug 16, 2020 | Leadership | 0 |
This year . . .The world . . .The world of senior living is completely different.ย It is entirely possible that you need it more than ever this year.
Read MorePosted by Steve Moran | Aug 12, 2020 | Leadership | 0 |
We tend to think good leaders must be mavericks. Somehow we are a lot better at remembering the successful mavericks than the crash and burn ones.
Read MorePosted by Steve Moran | Aug 10, 2020 | Leadership | 0 |
Faith Ott was the first business owner to believe in the mission of Senior Living Foresight and has become a close friend, mentor, and cheerleader.
Read MorePosted by Steve Moran | Aug 9, 2020 | Leadership | 0 |
Discouraged, I mentally readjusted my internal image of this leader and my expectations of the organization. Then something huge happened.
Read MorePosted by Steve Moran | Aug 5, 2020 | Leadership | 2 |
Alzheimer’s deaths are up year over year. While it is impossible to specifically attribute that increase to COVID-19, it is not an unreasonable inference.
Read MorePosted by Steve Moran | Aug 4, 2020 | Life Enrichment | 0 |
For all the pain caused by COVID-19, many people have stories about how this has forced them to make adjustments that have made their lives better.
Read MorePosted by Steve Moran | Jul 26, 2020 | Development | 0 |
This is robot technology that is affordable and practical. In the face of COVID-19, the value has increased exponentially.
Read MorePosted by Steve Moran | Jul 26, 2020 | Life Enrichment | 1 |
Emotions taking me back to my motherโs last few months on earth and the best advice I ever got, about how to deal with the profound sadness.
Read MorePosted by Steve Moran | Jul 20, 2020 | Leadership | 0 |
This may be one of the most perplexing questions of the whole pandemic. What we need is an atypical standard.
Read MorePosted by Steve Moran | Jul 15, 2020 | Leadership | 0 |
What’s baffling is the belief that for-profit companies can make more money by treating residents badly than they can by treating them well.
Read MorePosted by Steve Moran | Jul 14, 2020 | Life Enrichment | 1 |
It feels like the ones making these layoff decisions are completely missing the single biggest value proposition senior living offers.
Read MorePosted by Steve Moran | Jul 12, 2020 | Leadership | 0 |
NIC released their Q2 2020 occupancy numbers. While the numbers are ugly they are not surprising. The only question really was how bad would they be?
Read MorePosted by Steve Moran | Jul 9, 2020 | Life Enrichment, Sales & Marketing | 1 |
We generally do a better job of curing loneliness for women than men. Maybe we have an opportunity to attract more men and to program better for men.
Read MorePosted by Steve Moran | Jul 8, 2020 | Development | 0 |
How technology can make the process more efficient. Saving team members time and making sure everyone has the right information.
Read MorePosted by Steve Moran | Jul 7, 2020 | Life Enrichment | 4 |
Exploring the plague of loneliness under COVID-19 imposed restrictions. Are we manufacturing a second crisis in senior living?
Read MorePosted by Steve Moran | Jul 5, 2020 | Sales & Marketing | 1 |
Today there is a correct perception that what the aggregators do is pick off a percentage of inevitable senior living consumers. What if . . .
Read MorePosted by Steve Moran | Jun 30, 2020 | Leadership | 0 |
A senior living icon and sales and marketing master. She has successfully managed the launch of a number of vendor companies in the senior living space.
Read MorePosted by Steve Moran | Jun 29, 2020 | Life Enrichment | 0 |
Every time they go head to head with their competitors they win the RFP, showcasing the quality and sophistication of the suite.
Read MorePosted by Steve Moran | Jun 28, 2020 | Leadership, Life Enrichment | 0 |
What if every time we encountered and difficult frustrating situation we asked this one question: โWhat would kindness do?โ
Read MorePosted by Steve Moran | Jun 25, 2020 | Leadership | 1 |
The hard truth is that there are some operators out there who are not very good. They really do care more about profits than people.
Read MorePosted by Steve Moran | Jun 23, 2020 | Leadership | 0 |
This Should be HUGE Nursing Home News,ย This should be HUGE Senior Housing news. And yet . . .Hardly a peep from anyone. It has been crickets.
Read MorePosted by Steve Moran | Jun 22, 2020 | Leadership | 3 |
I find myself, fearful that too often the leaders see so many of these complaints they find ways to live with them, to even excuse them.
Read MorePosted by Steve Moran | Jun 21, 2020 | Life Enrichment | 1 |
Conventional wisdom is that the highest priority for reopening should be to make it possible for residents and families to interact. Is it?
Read MorePosted by Steve Moran | Jun 17, 2020 | Leadership | 2 |
I suspect that even if you are a great leader you will see something on this list that will make you go โOuchโ or at least go โI need to think about this.โ
Read MorePosted by Steve Moran | Jun 15, 2020 | Leadership | 0 |
It is easy to get bogged down in the awfulness of COVID-19 and its impact on senior living. We are also seeing a number of really remarkable stories.
Read MorePosted by Steve Moran | Jun 15, 2020 | Leadership | 0 |
Stones River Manor was Rutherford Countyโs first Home for the Aged and is still today the countyโs only faith-based, nonprofit senior living community.
Read MorePosted by Steve Moran | Jun 14, 2020 | Life Enrichment | 0 |
There are ways to get care without outside a senior living community. One thing you cannot get is socialization. This is a real challenge with the COVID-19.
Read MorePosted by Steve Moran | Jun 11, 2020 | Development | 0 |
I share this with you because, while I think it is a minority point of view, I do think there are a significant number of people that agree with him.
Read MorePosted by Steve Moran | Jun 10, 2020 | Leadership | 0 |
The CEO of the Ohio Masonic Home, an organization that has served Ohio Masons, their families, and the public since 1892.
Read MorePosted by Steve Moran | Jun 9, 2020 | Leadership | 0 |
Right now, each of us as individuals, and leaders of people and organizations, we are writing a story that is comprised of many more smaller stories.
Read MorePosted by Steve Moran | Jun 8, 2020 | Leadership | 0 |
Christy Van Der Westhuizen is the VP of Sales and Marketing at MBK Senior Living and has been a part of the senior living world for 11 years.
Read MorePosted by Steve Moran | Jun 7, 2020 | Leadership | 3 |
I have always seen myself as being pretty aware and non-prejudiced. These past 10 days have painfully uncovered some things in me I missed . . .
Read MorePosted by Steve Moran | Jun 4, 2020 | Sales & Marketing | 0 |
It could be the perfect way to help get one of your stuck prospects moving. There is no cost to the community or the family.
Read MorePosted by Steve Moran | Jun 4, 2020 | Leadership | 1 |
Sevy, her family, and the management team have worked to create a family-centric model that permeates to the building level.
Read MorePosted by Steve Moran | Jun 2, 2020 | Leadership | 0 |
While it is impossible to create a downside plan for a once in 100 years pandemic, downside planning would have made dealing with the pandemic much better.
Read MorePosted by Steve Moran | Jun 2, 2020 | Leadership | 0 |
Listen and allow individuals and teams to come up with their own solutions to problems. Be vulnerable enough to listen without an immediate answer.
Read MorePosted by Steve Moran | Jun 1, 2020 | Leadership | 2 |
If increasing regulations and fines improved the quality of care in this country, we would have the finest nursing homes in the world.
Read MorePosted by Steve Moran | May 28, 2020 | Leadership | 0 |
One of the great dangers we all face is believing things that are not really true. This is my list of the three biggest false truths in senior living.
Read MorePosted by Steve Moran | May 28, 2020 | Leadership | 0 |
He is the author of the senior living leadership book The Unicorn Project and consults with senior living owners and operators.
Read MorePosted by Steve Moran | May 26, 2020 | Life Enrichment | 1 |
This may be the lowest hanging fruit for improving the quality of life for residents during and after the pandemic.
Read MorePosted by Steve Moran | May 26, 2020 | Leadership | 0 |
A leading authority on health and well-being of the older adult and one of “the most innovative and influential minds” in the world on aging-related topics.
Read MorePosted by Steve Moran | May 25, 2020 | Life Enrichment | 0 |
To a greater or lesser degree, every decision we make is a risk-reward decision. It exists in nearly every aspect of senior living.
Read MorePosted by Steve Moran | May 21, 2020 | Sales & Marketing | 0 |
I was super excited about this technology solution when I first heard about it, but I got more excited about its potential the more I thought about it.
Read MorePosted by Steve Moran | May 20, 2020 | Leadership | 0 |
The co-founder of influence group, producer of SLIF, a communications strategist with the knack for facilitating meaningful connections.
Read MorePosted by Steve Moran | May 19, 2020 | Leadership | 1 |
She seems to be the only one who is willing to really hold the federal government accountable for the nursing home tragedies we are seeing in the news.
Read MorePosted by Steve Moran | May 18, 2020 | Life Enrichment | 0 |
The book โSuccessful Agingโ should be on your list if you are a senior living professional. The author, Daniel Levitin, asks this profound question . . .
Read MorePosted by Steve Moran | May 18, 2020 | Leadership | 0 |
President of an organization helping aging services organizations improve the resident and staff experience through more engaged leaders and employees.
Read MorePosted by Steve Moran | May 14, 2020 | Leadership | 0 |
What if we were willing to put the same amount of effort into finding figuring out how to cure or prevent Alzheimerโs?
Read MorePosted by Steve Moran | May 14, 2020 | Leadership | 0 |
Chip Gabriel is a principal at Generations LLC, a nationally recognized owner and operator of retirement communities.
Read MorePosted by Steve Moran | May 12, 2020 | Leadership | 1 |
Senior living has played a starring role in the 24-hour news cycle, as the villain. But no one seems to have made any appreciable progress until now.
Read MorePosted by Steve Moran | May 11, 2020 | Life Enrichment | 2 |
Wondering if in 12 or 24 months we will be faced with our own kind of mini zombie apocalypse.
Read MorePosted by Steve Moran | May 11, 2020 | Leadership | 0 |
He is passionate about and an expert on the effectiveness and financing of senior living options. He is also a valued . . . even revered part of the SLF team.
Read MorePosted by Steve Moran | May 7, 2020 | Leadership | 0 |
Take a look at what Phil Fogg, the CEO of Marquis Companies is doing on a number of strategic fronts to confront the challenge.
Read MorePosted by Steve Moran | May 7, 2020 | Leadership | 0 |
Kendall Brune is a Senior Living Foresight hero.
Read MorePosted by Steve Moran | May 5, 2020 | Leadership | 1 |
The Government Sucks.
Read MorePosted by Steve Moran | May 4, 2020 | Leadership | 1 |
This is the start of a new series at Senior Living Foresight.
Read MorePosted by Steve Moran | May 3, 2020 | Leadership | 0 |
While there is still more bad news than good news in the public media, the tide is changing.
Read MorePosted by Steve Moran | Apr 30, 2020 | Leadership | 0 |
I have zero interest in playing the blame game. It is grossly counterproductive.
Read MorePosted by Steve Moran | Apr 27, 2020 | Leadership | 2 |
The last 6 weeks have been some of the most intense of my life.
Read MorePosted by Steve Moran | Apr 26, 2020 | Life Enrichment | 1 |
WE ARE ALL SCARED TO DEATH
Read MorePosted by Steve Moran | Apr 22, 2020 | Leadership | 0 |
When I read this story I was blown away.
Read MorePosted by Steve Moran | Apr 21, 2020 | Development | 1 |
My real โWOWโ moment was when I finally got my hands on the app.
Read MorePosted by Steve Moran | Apr 19, 2020 | Employee Engagement, Leadership | 1 |
This is one of those articles I am not so crazy about writing, knowing I will get some pushback . . .
Read MorePosted by Steve Moran | Apr 14, 2020 | Leadership | 0 |
In truth, life is hard and it is unfair.
Read MorePosted by Steve Moran | Apr 9, 2020 | Employee Engagement | 0 |
This could be a major factor for the next couple of months.
Read MorePosted by Steve Moran | Apr 7, 2020 | Leadership | 0 |
Sometimes there are real victims and in those cases, it is worth fighting for justice.
Read MorePosted by Steve Moran | Apr 5, 2020 | Life Enrichment, Sales & Marketing | 0 |
Maybe we need to rethink this whole thing.
Read MorePosted by Steve Moran | Apr 2, 2020 | Leadership | 0 |
Recommendations from Jered Markoff, the CTO of the World Health Organization.
Read MorePosted by Steve Moran | Mar 30, 2020 | Life Enrichment | 0 |
my head is a jumble with good, creative, grateful thoughts like these. When you reflect, what do you think about?
Read MorePosted by Steve Moran | Mar 25, 2020 | Leadership | 0 |
What kind of star rating would I likely have to various groups of people and individuals in my life? Here is my self-assessment.
Read MorePosted by Steve Moran | Mar 23, 2020 | Leadership | 0 |
We need every senior living organization and community to be reaching out to their local radio, television, and news outlets.
Read MorePosted by Steve Moran | Mar 19, 2020 | Leadership | 0 |
We wanted to go big in making a difference.
Read MorePosted by Steve Moran | Mar 16, 2020 | Employee Engagement, Sales & Marketing | 0 |
Their management philosophy is to see both customers and team members as enemies to be fleeced.
Read MorePosted by Steve Moran | Mar 12, 2020 | Leadership | 0 |
When someone posts what is just a nice story and others find a way to tear it down.
Read MorePosted by Steve Moran | Mar 10, 2020 | Sales & Marketing | 0 |
The concern is real and legitimate.
Read MorePosted by Steve Moran | Mar 5, 2020 | Employee Engagement | 0 |
โAdvice to Managementโ for the 5 largest senior living operating companies to see what team members and ex-team members have to say.
Read MorePosted by Steve Moran | Mar 3, 2020 | Employee Engagement | 0 |
If we could close the backdoor, recruiting would become a much smaller problem, maybe only a tiny problem.
Read MorePosted by Steve Moran | Feb 26, 2020 | Development | 0 |
At the NIC spring Conference, one of the most provocative presentations is titled โFive Healthcare Trends You Need to Knowโ. I am only going to scratch the surface.
Read MorePosted by Steve Moran | Feb 25, 2020 | Employee Engagement, Leadership | 0 |
At the end of the day be kind, do the right thing, and everything is going to be okay.
Read MorePosted by Steve Moran | Feb 24, 2020 | Leadership | 0 |
Sometimes panic is warranted, and more importantly, preparation is the best antidote to panic.
Read MorePosted by Steve Moran | Feb 20, 2020 | Employee Engagement, Leadership | 0 |
They look at those young faces and think . . . and sometimes even say โThey are so young. What do they really know?โ
Read MorePosted by Steve Moran | Feb 18, 2020 | Life Enrichment | 0 |
What kind of impact would we have on those growing older if we were really good at solving the loneliness problem?
Read MorePosted by Steve Moran | Feb 16, 2020 | Leadership | 2 |
WHEREโS THE BEEF?
Read MorePosted by Steve Moran | Feb 13, 2020 | Leadership | 0 |
How do we move the needle for women in senior living?
Read MorePosted by Steve Moran | Feb 12, 2020 | Leadership | 2 |
If someone makes a reasonable request of you and that you can grant that favor in 5 minutes or less you should do it.
Read MorePosted by Steve Moran | Feb 11, 2020 | Leadership | 1 |
You have a 1 in 1,000,000 chance of pulling it off.ย What would you do?
Read MorePosted by Steve Moran | Feb 9, 2020 | Leadership | 0 |
Does your community supply toilet paper or is it up to the residents and their families to keep them wiping free and easy?
Read MorePosted by Steve Moran | Feb 5, 2020 | Life Enrichment, Sales & Marketing | 1 |
I have experienced pretty good to awful but never once spectacular until this past week.
Read MorePosted by Steve Moran | Feb 3, 2020 | Life Enrichment | 0 |
There is no better time for socializing, building and maintaining relationships than breaking bread together.
Read MorePosted by Steve Moran | Feb 2, 2020 | Leadership | 0 |
Some would argue we already have too many associations. These communities have some very unique challenges.
Read MorePosted by Steve Moran | Jan 29, 2020 | Leadership | 0 |
Every time I leave a conference, I leave feeling like there is probably one more person I donโt know but should have met
Read MorePosted by Steve Moran | Jan 29, 2020 | Sales & Marketing | 0 |
Even the bad stuff or maybe especially the bad stuff becomes a story worth telling.
Read MorePosted by Steve Moran | Jan 27, 2020 | Employee Engagement, Leadership | 1 |
As I think about it, I find myself believing this should be the norm in senior living.
Read MorePosted by Steve Moran | Jan 23, 2020 | Sales & Marketing | 0 |
We have spent a fair amount of time talking about alternative ways to pay the bills and so far, this seems to best serve our readers and the senior living sector
Read MorePosted by Steve Moran | Jan 21, 2020 | Sales & Marketing | 2 |
โStay Relevant, thatโs the name of the game . . .โ
Read MorePosted by Steve Moran | Jan 19, 2020 | Life Enrichment | 2 |
Some monstrous food for thought when it comes to programing for senior living.
Read MorePosted by Steve Moran | Jan 16, 2020 | Life Enrichment | 0 |
These are all first world problems that keep us from being our best selves.
Read MorePosted by Steve Moran | Jan 14, 2020 | Leadership | 1 |
I worry that too often senior living families and residents, once they are in the community, are treated as necessary evils than valuable customers.
Read MorePosted by Steve Moran | Jan 13, 2020 | Development | 0 |
If it was something his mom wanted and liked there were going to be other people who wanted the same thing.
Read MorePosted by Steve Moran | Jan 13, 2020 | Development | 0 |
CES is a testament to human creativity, optimism, and hopefulness.
Read MorePosted by Steve Moran | Jan 12, 2020 | Life Enrichment | 0 |
Decline is not the real enemy because it is inevitable.
Read MorePosted by Steve Moran | Jan 8, 2020 | Sales & Marketing | 0 |
Two questions for you . . . maybe, mostly, we donโt really appreciate how difficult and confusing the search for senior living is.
Read MorePosted by Steve Moran | Jan 6, 2020 | Employee Engagement | 1 |
Not a single leader doesnโt know exactly how many apartments are empty, how many are likely to be empty in the next few weeks. But what about your employee turnover rate? What do your numbers look like?
Read MorePosted by Steve Moran | Jan 2, 2020 | Sales & Marketing | 0 |
We all ultimately do the same thing, our differentiation is how we do it. Do you know what makes you better than the competition?
Read MorePosted by Steve Moran | Dec 29, 2019 | Leadership | 1 |
Massive operational failures in large senior living communities. This one question keeps percolating through my mind . . .
Read MorePosted by Steve Moran | Dec 23, 2019 | Sales & Marketing | 0 |
Every single one of you has a story, most of the best stories are simple and may not even feel that big.
Read MorePosted by Steve Moran | Dec 22, 2019 | Leadership | 0 |
The hard part is that it has to start with the leader confessing their failures and being open about fixing it.
Read MorePosted by Steve Moran | Dec 18, 2019 | Employee Engagement | 2 |
Actually this is not true. Here are two key findings, both of which will likely startle you.
Read MorePosted by Steve Moran | Dec 16, 2019 | Leadership | 1 |
The temptation to think โcool another residentโ is very high particularly when your occupancy is not where you want it to be. This is a story about leadership courage!
Read MorePosted by Steve Moran | Dec 12, 2019 | Life Enrichment | 2 |
Some of you are living your dream job. Some of you are really struggling with what to be when you grow up. I kept trying . . . kept getting up every morning looking for the right fit.
Read MorePosted by Steve Moran | Dec 10, 2019 | Sales & Marketing | 1 |
What would happen if every senior living community, every senior living organization did this exercise once a year?
Read MorePosted by Steve Moran | Dec 4, 2019 | Sales & Marketing | 2 |
Whatโs going on? The bottom line is that this โfeudโ has turned into a goldmine for both companies.
Read MorePosted by Steve Moran | Dec 1, 2019 | Sales & Marketing | 0 |
The real truth about underperforming senior living communities . . .If you are in pain with occupancy do these two things . . .
Read MorePosted by Steve Moran | Nov 25, 2019 | Leadership | 0 |
SMASH is always a great time to connect with readers and I almost always learn something. This year, I asked a bunch of attendees to share their thoughts.
Read MorePosted by Steve Moran | Nov 21, 2019 | Employee Engagement | 1 |
There has been a rash of exposes about senior living in the press. Do we have a real problem or is it just fear-mongering? What can we do to fix it?
Read MorePosted by Steve Moran | Nov 18, 2019 | Sales & Marketing | 0 |
Average call response times, system wide, are 10-12 minutes most days, and it tends to be worse on the weekends. ANSWER THE DAMN CALL!
Read MorePosted by Steve Moran | Nov 18, 2019 | Life Enrichment | 1 |
No one wants to move into senior living. What would senior living need to look like for you?
Read MorePosted by Steve Moran | Nov 14, 2019 | Life Enrichment | 1 |
What do seniors want? David Stewart turns to tinder to find the answers.
Read MorePosted by Steve Moran | Nov 11, 2019 | Employee Engagement | 0 |
How a dining room manager created a team that everyone loves. If we could all do this we would have zero recruitment or retention problems.
Read MorePosted by Steve Moran | Nov 6, 2019 | Leadership | 1 |
I met the most interesting man in the world. Can we find the most interesting man in senior living?
Read MorePosted by Steve Moran | Nov 4, 2019 | Development | 0 |
Everyone thought PetSmart was crazy. Maybe we need a little crazy in senior living.
Read MorePosted by Steve Moran | Nov 3, 2019 | Development | 0 |
Merrill Gardens Names New President and Purchases Blue Harbor. This is pretty cool.
Read MorePosted by Steve Moran | Oct 31, 2019 | Sales & Marketing | 0 |
IT SHOULD NOT BE THIS WAY . . . 10 tips for creating a perfect guest room.
Read MorePosted by Steve Moran | Oct 30, 2019 | Sales & Marketing | 0 |
A โhow to create great videoโ video . . . that makes sense right?
Read MorePosted by Steve Moran | Oct 28, 2019 | Development | 1 |
Are you ready for it?
Read MorePosted by Steve Moran | Oct 23, 2019 | Sales & Marketing | 0 |
A fun inspiration from Airbnb. Can we do this in senior living or are we too risk-averse?
Read MorePosted by Steve Moran | Oct 22, 2019 | Leadership | 0 |
This should be the aspiration of every leader at every level.
Read MorePosted by Steve Moran | Oct 20, 2019 | Leadership | 0 |
Legos takes this customer seriously. We can do this too.
Read MorePosted by Steve Moran | Oct 17, 2019 | Employee Engagement | 1 |
Senior living employees voice their opinions. You might be surprised by what’s NOT on this list.
Read MorePosted by Steve Moran | Oct 13, 2019 | Development | 0 |
This may be my single biggest pet peeve in senior living right now
Read MorePosted by Steve Moran | Oct 10, 2019 | Development | 0 |
This is great news for the industry
Read MorePosted by Steve Moran | Oct 7, 2019 | Life Enrichment, Sales & Marketing | 2 |
No one . . . even those of us who are insiders really know what we want from our senior living experience
Read MorePosted by Steve Moran | Oct 6, 2019 | Employee Engagement, Leadership | 0 |
Maybe Itโs Both . . .
Read MorePosted by Steve Moran | Oct 3, 2019 | Leadership | 0 |
It is rare if ever that you have a perfect vendor relationship
Read MorePosted by Steve Moran | Sep 29, 2019 | Leadership | 0 |
I bet you have a list in your head as well
Read MorePosted by Steve Moran | Sep 26, 2019 | Leadership | 1 |
I am not sure what comes next
Read MorePosted by Steve Moran | Sep 25, 2019 | Leadership | 0 |
Does She Have a Point?
Read MorePosted by Steve Moran | Sep 24, 2019 | Employee Engagement, Leadership | 0 |
There is no simple, fast fix
Read MorePosted by Steve Moran | Sep 23, 2019 | Life Enrichment | 0 |
The potential to do real harm
Read MorePosted by Steve Moran | Sep 19, 2019 | Leadership | 0 |
I want to high five Cindy Baier.
Read MorePosted by Steve Moran | Sep 18, 2019 | Leadership | 0 |
If you attended, I would love to hear your thoughts.
Read MorePosted by Steve Moran | Sep 16, 2019 | Leadership | 1 |
What Iโd like to see is real math and examples/results
Read MorePosted by Steve Moran | Sep 15, 2019 | Employee Engagement, Leadership | 0 |
found myself wondering how we would stack up in senior living
Read MorePosted by Steve Moran | Sep 12, 2019 | Employee Engagement, Leadership | 0 |
We have so many opportunities to get this right
Read MorePosted by Steve Moran | Sep 10, 2019 | Life Enrichment | 0 |
Celebrate that I got to play the game
Read MorePosted by Steve Moran | Sep 9, 2019 | Sales & Marketing | 0 |
Rock Star Status!
Read MorePosted by Steve Moran | Sep 8, 2019 | Employee Engagement, Leadership | 0 |
I suck and how can I make it up
Read MorePosted by Steve Moran | Sep 5, 2019 | Leadership | 0 |
You’re going to think this is simply simpleton thinking . . .
Read MorePosted by Steve Moran | Sep 4, 2019 | Sales & Marketing | 1 |
I applaud APFM for taking the time to respond
Read MorePosted by Steve Moran | Sep 2, 2019 | Leadership, Sales & Marketing | 1 |
13 new homes in 13 days
Read MorePosted by Steve Moran | Aug 29, 2019 | Leadership | 0 |
Two really cool things will be taking place
Read MorePosted by Steve Moran | Aug 28, 2019 | Sales & Marketing | 0 |
โyeah yeah yeah . . . nothing worth reading hereโ
Read MorePosted by Steve Moran | Aug 27, 2019 | Leadership, Life Enrichment | 0 |
I got creative . . .
Read MorePosted by Steve Moran | Aug 26, 2019 | Sales & Marketing | 1 |
TV ads are doing huge damage to senior living
Read MorePosted by Steve Moran | Aug 22, 2019 | Sales & Marketing | 0 |
An immersion program
Read MorePosted by Steve Moran | Aug 21, 2019 | Sales & Marketing | 1 |
It makes no sense
Read MorePosted by Steve Moran | Aug 20, 2019 | Leadership | 1 |
It is so easy to believe things and act on things that are not true
Read MorePosted by Steve Moran | Aug 19, 2019 | Life Enrichment, Sales & Marketing | 1 |
Outside the norm for senior living communities
Read MorePosted by Steve Moran | Aug 18, 2019 | Sales & Marketing | 0 |
I dream of senior living solving this problem
Read MorePosted by Steve Moran | Aug 16, 2019 | Development | 0 |
I am grateful and humbled beyond words each day
Read MorePosted by Steve Moran | Aug 14, 2019 | Sales & Marketing | 0 |
Maybe I am just too much of a skeptic
Read MorePosted by Steve Moran | Aug 7, 2019 | Leadership | 0 |
Do I have it right or wrong?
Read MorePosted by Steve Moran | Aug 6, 2019 | Development | 0 |
It Was Great – Then Not So Great
Read MorePosted by Steve Moran | Aug 5, 2019 | Development, Employee Engagement | 0 |
Senior living leaders have been duped!
Read MorePosted by Steve Moran | Aug 1, 2019 | Leadership | 0 |
Part of something special and unique.
Read MorePosted by Steve Moran | Aug 1, 2019 | Leadership | 0 |
He has been in senior living for nearly 40 years and feels as positive about it as ever.
Read MorePosted by Steve Moran | Jul 29, 2019 | Development | 0 |
Today I am pleased to say, โNanny, Nanny, Nanny, I was right.โ
Read MorePosted by Steve Moran | Jul 26, 2019 | Empower Initiative, Leadership | 0 |
Amazing ideas about how to make an impact on the senior living industry.
Read MorePosted by Steve Moran | Jul 24, 2019 | Leadership | 0 |
They should be shamed out of business.
Read MorePosted by Steve Moran | Jul 24, 2019 | Development | 0 |
One person said, โThis rescued me from seclusionโ.
Read MorePosted by Steve Moran | Jul 24, 2019 | Leadership | 0 |
Crass or Practical?
Read MorePosted by Steve Moran | Jul 23, 2019 | Leadership | 0 |
What we have for you is even better
Read MorePosted by Steve Moran | Jul 22, 2019 | Leadership | 0 |
We need to get this fixed.
Read MorePosted by Steve Moran | Jul 17, 2019 | Life Enrichment | 0 |
What if . . . this is all wrong thinking?
Read MorePosted by Steve Moran | Jul 16, 2019 | Development | 0 |
Inspired to create a senior living community that was completely designed by residents for residents
Read MorePosted by Steve Moran | Jul 15, 2019 | Sales & Marketing | 0 |
Here are the big takeaways from the NIC data release.
Read MorePosted by Steve Moran | Jul 10, 2019 | Leadership | 0 |
The best place to go to help you figure it out.
Read MorePosted by Steve Moran | Jul 8, 2019 | Leadership | 0 |
Own your strengths, stand up for them.
Read MorePosted by Steve Moran | Jul 8, 2019 | Life Enrichment | 0 |
A happy dance is part of my everyday routine.
Read MorePosted by Steve Moran | Jul 5, 2019 | Life Enrichment | 0 |
It’s more about sensory engagement.
Read MorePosted by Steve Moran | Jul 2, 2019 | Sales & Marketing | 0 |
It seems hard to imagine that any senior living company would ever try something like this
Read MorePosted by Steve Moran | Jul 1, 2019 | Life Enrichment | 0 |
This is a story about your enemy and mostly we donโt have the courage to name it
Read MorePosted by Steve Moran | Jun 28, 2019 | Development | 0 |
Senior living developers have shied away from the low middle market for a reason . . . but what if there were a radical way of making it different?
Read MorePosted by Steve Moran | Jun 27, 2019 | Leadership | 0 |
Every single week I hear the same sentiment in different words. It always is something like this . . .
Read MorePosted by Steve Moran | Jun 26, 2019 | Leadership | 0 |
I think of myself as a better listener than a talker but lately, I have drifted too far to the side of talking.
Read MorePosted by Steve Moran | Jun 25, 2019 | Development | 0 |
I have long thought that one of the most interesting things senior living operators could do was pair a “WeWork”-type space with a senior living community.
Read MorePosted by Steve Moran | Jun 24, 2019 | Leadership | 0 |
We recently took a quick poll asking whether or not people would take the CDAL. The results are in!
Read MorePosted by Steve Moran | Jun 20, 2019 | Life Enrichment | 0 |
Care coordination means bringing care and wellness initiatives to seniors where they live.
Read MorePosted by Steve Moran | Jun 17, 2019 | Empower Initiative, Leadership | 0 |
She loves telling her story to her team because she knows that if she could do it anyone can.
Read MorePosted by Steve Moran | Jun 14, 2019 | Development | 0 |
Being this frank is frankly unusual in our industry.
Read MorePosted by Steve Moran | Jun 12, 2019 | Life Enrichment | 0 |
What if someone created a senior living community like GoPro or Red Bull for older people — those individuals who really like pushing the extremes?
Read MorePosted by Steve Moran | Jun 11, 2019 | Development | 0 |
This is a big step forward in the evolution of our sector into being the most important part of the aging continuum.
Read MorePosted by Steve Moran | Jun 10, 2019 | Leadership | 0 |
There is a human trait that every single resident, team member, and family member has. It is a trait that seems to be hardwired into our DNA . . .
Read MorePosted by Steve Moran | Jun 6, 2019 | Sales & Marketing | 0 |
Your teams are in a life-and-death fight for new residents. The key to winning ethically and honorably is to figure out how you are different from your competitors.
Read MorePosted by Steve Moran | Jun 4, 2019 | Life Enrichment | 0 |
How do we stop stigmatizing our residents?
Read MorePosted by Steve Moran | Jun 3, 2019 | Leadership | 0 |
I found myself thinking โI want to go to that.โ
Read MorePosted by Steve Moran | May 30, 2019 | Life Enrichment | 0 |
The term is โROUGAI,โ a Japanese word that means โproblems caused by the elderlyโ — in particular, elderly peopleโs control over the young.
Read MorePosted by Steve Moran | May 24, 2019 | Leadership | 0 |
And maybe this title and article will make you mad . . . but it made me dream!
Read MorePosted by Steve Moran | May 23, 2019 | Life Enrichment | 0 |
โThese are really tough problems and very complicated to solve, with so many moving partsโฆโ
Read MorePosted by Steve Moran | May 17, 2019 | Development | 0 |
Earlier this week, the World Health Organization issued new guidelines that recommend specific interventions for reducing the risk of cognitive decline and dementia.
Read MorePosted by Steve Moran | May 15, 2019 | Leadership | 0 |
Is it possible to actually “train” ourselves to think outside the box?
Read MorePosted by Steve Moran | May 14, 2019 | Sales & Marketing | 0 |
I continue to believe the small assisted living model represents a radically new way of doing assisted living.
Read MorePosted by Steve Moran | May 13, 2019 | Leadership | 0 |
What is the one thing missing from almost every senior living conference? Do you know?
Read MorePosted by Steve Moran | May 10, 2019 | Leadership | 0 |
Going to conferences is a big investment of time and money . . . attendees want to feel like they got their moneyโs worth.
Read MorePosted by Steve Moran | May 9, 2019 | Leadership | 0 |
I confess, one thing that drives me nuts about senior living, more than anything else, is how we assume we are already doing the best we can.
Read MorePosted by Steve Moran | May 7, 2019 | Life Enrichment | 0 |
Several weeks ago I attended the first ever Senior Living Dining Association Conference, where Sean Keating was honored with the 2019 Award for Excellence of Operations.
Read MorePosted by Steve Moran | May 7, 2019 | Employee Engagement, Life Enrichment | 0 |
Do you actually allow your employees to have “Yes” moments?
Read MorePosted by Steve Moran | May 6, 2019 | Sales & Marketing | 0 |
Red Bull is a great example of a company that provides experiences.
Read MorePosted by Steve Moran | May 2, 2019 | Development | 0 |
Faith Marabella, the CEO of Wellesley Design Consultants, told me a story that has stuck with me . . . begging to be written.
Read MorePosted by Steve Moran | Apr 30, 2019 | Sales & Marketing | 0 |
I am convinced the path to creatively figuring out better ways to do things in any business sector is to spend time looking at successful solutions in other business sectors.
Read MorePosted by Steve Moran | Apr 30, 2019 | Leadership | 0 |
While at Argentum, I had a chance to visit with Brenda Bacon about the Certified Director of Assisted Living Program.
Read MorePosted by Steve Moran | Apr 28, 2019 | Leadership | 0 |
On April 24, 2019, NIC released a study that explored the senior living needs of middle-income aging Boomers.
Read MorePosted by Steve Moran | Apr 26, 2019 | Life Enrichment | 0 |
If you are a regular reader, you know I fly a lot and it’s been a great place to experience customer service in real life. This story is one of the most amazing customer service lessons yet!
Read MorePosted by Steve Moran | Apr 25, 2019 | Development | 0 |
What are the things that you worry could do substantial damage to the senior living sector?
Read MorePosted by Steve Moran | Apr 24, 2019 | Development | 0 |
Figuring out how to do great dementia care is one of the most complex, puzzling conundrums facing senior living and all of healthcare.
Read MorePosted by Steve Moran | Apr 22, 2019 | Development | 0 |
We are ripe for major disruption. When it happens — and it WILL happen — we will have the opportunity to embrace the change or reject it.
Read MorePosted by Steve Moran | Apr 16, 2019 | Leadership | 0 |
Once in a while, I get something completely wrong. (I know some of you might be thinking โmore often than once in a whileโ.)
Read MorePosted by Steve Moran | Apr 15, 2019 | Leadership | 0 |
It seems that Kraft Heinz was so focused on cutting costs that it forgot the most important thing for a food company to do . . .
Read MorePosted by Steve Moran | Apr 15, 2019 | Development | 0 |
I wonder what Richard Branson would build if he decided senior living was a space he wanted to tackle.
Read MorePosted by Steve Moran | Apr 11, 2019 | Life Enrichment | 0 |
The last few weeks I have been thinking about delight and joy.
Read MorePosted by Steve Moran | Apr 8, 2019 | Leadership | 0 |
I am beginning to hear just whispering, the hints of a new song — which, on one hand, might feel comforting — but should actually scare you to death.
Read MorePosted by Steve Moran | Apr 7, 2019 | Leadership | 0 |
Not long ago, I attended the Traffic & Conversion Conference in San Diego where I heard the very best keynote I have ever experienced.
Read MorePosted by Steve Moran | Apr 4, 2019 | Leadership | 0 |
Not every organization has the ability to create their own care coordination program . . . this is where Simply Connect comes in!
Read MorePosted by Steve Moran | Apr 4, 2019 | Life Enrichment | 0 |
This is one of the most compelling senior living stories you will ever hear!
Read MorePosted by Steve Moran | Apr 2, 2019 | Leadership | 0 |
At the 2019 Spring NIC conference in San Diego, they tried a new thing that I got to be a part of — a 90-minute Hack-a-Thon.
Read MorePosted by Steve Moran | Apr 2, 2019 | Leadership | 0 |
I confess that I was surprised to see NIC bring in someone as polarizing as Paul Ryan to be the kick-off keynote speaker at the NIC Spring Conference in San Diego.
Read MorePosted by Steve Moran | Mar 31, 2019 | Empower Initiative, Leadership | 0 |
This is Part 1 of a conversation with Alison Fragale, where we talk about the Male-Female power imbalance.
Read MorePosted by Steve Moran | Mar 27, 2019 | Development | 0 |
This is not exactly new, but in the last couple of weeks someone posted a link to a Facebook post that starts out . . . โNo nursing home for us. We’ll be checking into a Holiday Inn!โ
Read MorePosted by Steve Moran | Mar 20, 2019 | Life Enrichment | 0 |
Most technology vendors get so excited about their new cool technology that they do not spend enough time thinking about the real cost to senior living providers.
Read MorePosted by Steve Moran | Mar 18, 2019 | Leadership | 0 |
I recently had the privilege of interviewing Kim Scott about her new book on diversity.
Read MorePosted by Steve Moran | Mar 17, 2019 | Employee Engagement, Leadership | 0 |
What do you do when an employee is super problematic, but not technically unhireable?
Read MorePosted by Steve Moran | Mar 15, 2019 | Leadership | 0 |
On March 13, 2019, NIC released the Q4 2018 NIC Skilled Nursing Data Report and it contains some interesting data.
Read MorePosted by Steve Moran | Mar 11, 2019 | Leadership | 0 |
I canโt even figure out exactly how I ended up looking at this article but as soon as I read it, I thought “Ah ha! Perfect and simple for senior living!”
Read MorePosted by Steve Moran | Mar 7, 2019 | Leadership | 0 |
In January, Aegis Senior Living named in Kris Engskov its new President, replacing Judy Meleliat, who is retiring later this year.
Read MorePosted by Steve Moran | Mar 5, 2019 | Development | 0 |
Whenever the conversation turns to the big three publicly traded senior living companies — Brookdale, Capital Senior Living, and Five Star Living — everyone (including me) has a theory about what the problem is.
Read MorePosted by Steve Moran | Mar 4, 2019 | Leadership | 0 |
It would not be entirely unfair to suggest that mainstream senior living has given up or mostly given up on the idea that there is an opportunity in serving low- and even moderate-income seniors.
Read MorePosted by Steve Moran | Feb 27, 2019 | Development, Employee Engagement | 0 |
I believe it is possible to create a very special kind of โSenior Living Experience Crackโ that will serve residents well.
Read MorePosted by Steve Moran | Feb 25, 2019 | Development | 0 |
โYou can innovate on an amazing mousetrap; but, if people eventually donโt want a mousetrap, youโre screwed.โ
Read MorePosted by Steve Moran | Feb 22, 2019 | Empower Initiative, Leadership | 0 |
Or do you practice Radical Candor at all?
Read MorePosted by Steve Moran | Feb 21, 2019 | Development | 0 |
We have this huge architectural problem in Senior Living. It is actually an architectural problem that is and was not created by architects, but rather it results from a programming/marketing/conceptual problem.
Read MorePosted by Steve Moran | Feb 19, 2019 | Leadership | 0 |
I recently had a chat with Keith Bradley, an architect at LWDA Design, as part of a larger conversation with Gracyn Robinson, Senior Interior Designer, and Tom Levi, AIA President.
Read More