You know that some modernizations might improve resident health and give you a marketing boost. But is now the right time to invest?
The usefulness of social media is proven time and time again . . . If you know how to leverage it and track it properly.
These days, every dollar is an investment for consumers. They may not tour your community or answer your call if your reviews aren’t stellar.
Steve chats with Shannon Moyes of Volanté Systems about how their POS software helps solve one of senior living’s biggest problems!
Technology offers senior living the promise to optimize workforce potential and improve mission fulfillment. It’s good business.
It’s not just about fun and games on a smartphone or a Zoom session on an iPad. All the places engagement touches has a huge ripple effect.
While it’s best to avoid risk through clarity, transparency, best practices, good intentions, and more, financial risk will always be with us.
It takes a village, the whole team, for a sales counselor to be successful. Jump in and help. Your part in sales is very important!
Millennials, we’re this generation with so many advantages — all this access and tools to make life easier — so why are we still tired all the time?!
I don’t think most millennials know that there’s an option to have a career in senior living. The industry has to start speaking to them!
You have complete control over the message your quitters are sending you. And if you get this right, your occupancy problems will be much smaller.
They failed these frontline team members by not giving them the skills, knowledge, and discretion they needed to handle this well.
We live in a culture that increasingly celebrates perfection and brutally punishes people for even slightly missing the mark on perfection.
Reachable goals should not be easy. They should be set at a level that, with high performance, the goals can be met.
What makes these leaders so terrible is that they immediately go defensive rather than trying to find common ground.
“What do I need to do today to feel like I had a good day?” I got to thinking this would be a great question to ask every morning when I get up.
With everything that is going on in the world around us, I wanted to take a moment to reflect and encourage you to just, pause.
Artis is not a philosophy of care. It’s a philosophy of interactions. “It’s how we want leadership, associates, & residents to interface with one another.”
SALES & MARKETING
Larry Kutscher highlights some of the changes that APFM is making, saying “the company is now completely different.” Hmmm …
If you thought “briefs as a differentiator” sounded strange, how about this: staff retention. Less changes means happier staff and fewer comp issues.
You could make a substantial difference in the operator’s business, in the life of team members, residents, and their families.
Kisco Senior Living has this pandemic thing down to a science. Hear how they’re leading-by-example the industry forward.
What you can do with your culinary program to delight residents, prospects, and family members. Leading to higher occupancy & better bottom lines.