HELPFUL RESOURCES
EDITOR’S PICKS
The Cost of Inaction: Delaying Finance Outsourcing
If your finance team is feeling the strain — or if you’re simply curious about how outsourcing could help — you don’t have to figure it out alone.
Who Should Be Innovating In Your Organization?
The most successful innovation leaders don’t say “follow me” — they say “I believe in your vision. How can I help make it happen?”
Richard Branson’s One-Sentence Business Revolution
In Branson’s world this means leaders need to genuinely care about people and they need to hire people who genuinely care about people.
TECHNOLOGY
The Future is Imaginary: The Present is Reality
Having a government program like Medicaid give all qualifying seniors a humanoid robot would dramatically decrease the cost of assisted living.
The Future Shows Up Whether We’re Ready Or Not
As the calendar flips from 2025 to 2026, what changes in caregiving and senior living — and what changes because reality doesn’t care about our timelines?
What Senior Living Misses About Resident Tech
The underlying message is clear: older adults aren’t “behind.” They’re exploring — when the on-ramp is built for them.
DEVELOPMENT
The Village Movement Is Growing
There is an opportunity for care providers to collaborate with local villages, or even to sponsor and support them.
Senior Housing “Is a Consumer Business”
In the long run, the prize will go to those who are able to follow people to give them what they want as they age.
Myopia and Happy Talk
Among the panelists and the LeadingAge facilitator, there was jollity, camaraderie, and commiseration.
EMPLOYEE ENGAGEMENT
It Seems Obvious, but Which Would You Choose?
Imagine this scenario … You have been interviewing like crazy, frustrating, but out of the blue, you end up with two amazing offers on the table …
Stillness As Strategy: Slowing Down Can Improve Care
Stillness practices, including Tai Chi, come from a being mode. And the being mode is where teams recover.
The Leadership Trap You Are Missing
Here is the truth: you like some of the people you lead better than others. And conversely, you dislike some of your team members.
LEADERSHIP
Your Culture Needs More Work Than You Think
The problem is that they are only seeing the part of the culture that is right in front of them. They are not seeing the entire picture.
No One Trusts You
Team members, prospects, and customers are not starting from neutral when they interact with you. They’re starting from “prove it.”
A Devastating View of Senior Living
If senior living is to thrive and improve the lives of aging Americans, we have to change the perception, and the occasional reality, of the industry.
LIFE ENRICHMENT
What Do Residents Want?
What do residents want? They want to be seen. They want to matter. They don’t want to be a nuisance that the corporate office keeps under control.
Family Business: Why Not Collaborate?
Family-run senior housing enterprises tend to emphasize the resident experience long before tax status. Family reputation is at stake.
What if You Could Have More Joy in Your Life?
Here’s the thing … Joy doesn’t cost energy. It produces it. Most of us have that exactly backwards.
SALES & MARKETING
A Welcome Spam Message
The visual is appealing, and the glimpse of fresh vegetables immediately catches one’s eye. Quick impressions are paramount when you are sending spam.
Cultural Change from Them to Us
Can we return to that earlier culture in which the customer was central, and the enterprise served that customer?
Affiliating With the Village Movement
Imagine benefiting from a rapidly growing movement to improve your occupancy and your reputation for resident empowerment.
FORESIGHT RADIO
S8 Episode 7 – The Leadership Crisis in Senior Living: Burnout, Hiring, Culture & Retention with Chris Heinz
Steve speaks with Chris Heinz for a candid conversation about leadership, recruiting, burnout, culture, and the future of senior living operations.
FORESIGHT TV
Solving the Friction Between Families and Senior Living
Steve Moran is joined by Anne Tumlinson, of Daughterhood and ATI Advisory to discuss how communities can better support the families.