Category: Sales & Marketing
Sales & Marketing
PopularReferral Agencies – Rip-Off or Valuable Service?
A few weeks ago I was chatting with the CEO of a regional assisted living company. In the course...
Gene Hackman and the Case for Senior Living
Every time I see another story about his death I find myself thinking … if only they had been living in a senior living community …
Read MoreStories to Steal: Love and Food
Because every story shared is another step toward changing perceptions and showing what truly exceptional senior care looks like.
Read MoreStories That Change the World
Believe it or not we are all natural storytellers, though perhaps we are losing this natural ability. Here are some tips!
Read MoreWhy Shrink the Market?
Many industry leaders now see the CCRC industry, aka the life plan community industry, as health care. Talking not long ago with a 75-year-old …
Read MoreThe Radically Right Positioning for Senior Living
We need to be more aggressive about positioning senior living. Imagine that we pushed the envelope and did side-by-side comparisons …
Read MoreGet More Referrals …
This is one of the most brilliant simple ways for senior living communities to get more and better leads.
Read MoreA Fresh Focus: Do Not “Go Gentle Into That Good Night”
The NIC conference is always one of the most anticipated events of the year for the opportunities it fosters, getting investors, network, make deals and …
Read MoreThe Domino’s Pizza Strategy That Could Transform Senior Living Forever 💡
In every family’s life, there is a need for a break when being a family caregiver — events everyone needs to attend, for multiple hours or even overnight.
Read MoreIt’s Ridiculous: We Don’t Even Understand Our Own Audience
This is a wake-up call …. When Nvidia, now the leading player in the development of graphics and AI chips, was about 10 years old …
Read MoreThe Real Reason Your Community Has Low Occupancy
When occupancy is low, the sales personnel become the proverbial scapegoats — promptly shown the door, replaced … and the cycle nauseatingly continues.
Read MoreContinuing Care at Home: How to Sell It — and Why It’s Hard To
What we keep getting hit in the face with is that 80+ percent of the older adults in the U.S. want to “age in place.”
Read MoreCCRC Marketing Beyond Local
If a CCRC has top-notch answers to these questions, and if it has the marketing savvy to tell its story, then occupancy should bend upward.
Read MoreLaughing in the Face of Frustration: The Not-So-Secret Hike in Moving Fees
We need to be talking a lot more about how important it is to create amazing family experiences, something that seems to get little attention.
Read More3 Questions That Make Senior Living Pros Hide Under Their Desks
Whether you’re a senior living owner/operator or a solution provider, you need solid answers to these critical questions …
Read MoreDon’t Be a LinkedIn Jerk
While I am sympathetic to everyone who is simply trying to build their networks and grow their businesses, I am baffled at how terrible the execution is.
Read MoreWhat’s in a Name?
Each of these names can help prospective residents better understand that these communities are not about slowing down …
Read MoreThe Only Marketing You Would Ever Need
Perhaps what senior living needs to do is embrace a little weirdness — that rather than attempting to fit in to be just like everyone else …
Read MoreIt’s Resident Survey Time
It’s survey time. In California, and some other states, senior living providers are required to survey their residents from time to time.
Read MoreThinking Outside the Box: Architecture for People
Eventually, humanizing trends are likely to spill over into senior housing.
Read MoreYou Gotta Be Kidding Me
If the media can find a way to attack senior living they will. “Seattle-area assisted living comes with a crushing price tag.” It is true but misleading …
Read MoreFor-Profit Senior Living Greed
This may be the single most damaging, unfair, and ridiculous messaging coming out of the press, politicians, and pundits.
Read MoreSenior Living Is a World of Colliding Ideas
I offer this list as a way to think about how we can better tell our story so that we win in the war of colliding ideas.
Read MoreIndecision Is the Challenge
Let’s change the conventional approach to fill the industry’s vacancies and to make senior housing all that it should be.
Read MoreThe Great Safe Deposit Box Caper
This is where senior living provides so much value. It helps older people and families tackle the inevitable challenges of aging.
Read MoreWhat Does Your Prospect Want to Hear?
Even if they have decided that they are going to move a loved one (or themselves) into a senior living community — there are questions, so many questions.
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