It will likely need massive retooling of how we think about older people, how we spend government money, and adequate housing for older people.

The only thing that should matter is the customer experience. This is true for vendor companies, and this is true for senior living.

If we were to survey the American public, most people would say that senior living is the place you go when you have run out of other options.

Isn’t it time for better living? Isn’t it time for a home where people want to live, instead of one where they have to live after they’re put away?

The intriguing experiment with which we began shows that Kaiser could be more solidly committed to its mission “to provide … affordable health care … ”

We list here 10 bold ideas that might give aging senior living facilities a new life and might also transform how Americans live in the process.

The image could be a more vibrant, vital concept to broaden the market. We can achieve that by appealing to younger people wanting convenience.

The problem is that they don’t take the time to get to know the business, the business culture, or the industry.

Does a nonprofit senior living enterprise offer consumer or business advantages over for-profits? That is a question that is seldom asked …

If the market begins to shift toward a grassroots cohousing concept, the question for CCRCs will be whether they can adapt.

What we rarely ever talk about is the connection factor for senior living leaders. We all assume that everyone has enough friends.

What are you doing to make your community stand out? If you put time into this, your occupancy and staffing challenges will disappear.

I am excited to announce that we are forming a new senior living operating company that could be a great for a community that values comfort and relaxation.

The problem is that we too often view failure as bad, when it is great, or at least great when it teaches us things.

This three-part series seeks to narrate aging for those who don’t yet feel old. Not everyone is blessed to experience that stage of life.

Much of that hesitancy is the natural resistance of older people to change. They want assurance that CCRCs can be trusted.

I know even the headline makes it sound like I have been hit by lightning since I mostly take the position that we have to get a lot better.

As is true of senior living, cruise ships appear to give little thought to inequities of birth that distinguish low-wage workers from those they serve.

Recently, at a conference, I was reminded of how difficult it is to address hearing impairments, even for the most well-intentioned organizations.

While it’s best to avoid risk through clarity, transparency, best practices, good intentions, and more, financial risk will always be with us.

It takes a village, the whole team, for a sales counselor to be successful. Jump in and help. Your part in sales is very important!

Millennials, we’re this generation with so many advantages — all this access and tools to make life easier — so why are we still tired all the time?!

People have choices in life, to be silent, negative, or positive. Living in a world of negativity, bias can easily drift into our leadership lives.

I am just not 100% sure we are living up to our potential but what if we did? What if we were the dreamers of society? 

“If your emotional abilities aren’t in hand, then no matter how smart you are, you are not going to get very far.” That’s what Daniel Goleman, Ph.D., says.