Text a Friend Right Now and So Much More
What we rarely ever talk about is the connection factor for senior living leaders. We all assume that everyone has enough friends.Read More
Your Community Bores Me, and It Shouldn’t
What are you doing to make your community stand out? If you put time into this, your occupancy and staffing challenges will disappear.Read More
New Senior Living Company: Sugar Shack Senior Living
I am excited to announce that we are forming a new senior living operating company that could be a great for a community that values comfort and relaxation.Read More
You’re Cheating Us!
The problem is that we too often view failure as bad, when it is great, or at least great when it teaches us things.Read More
The Joy of Aging [Part 1 of 3]
This three-part series seeks to narrate aging for those who don’t yet feel old. Not everyone is blessed to experience that stage of life.Read More
Can CCRCs Be Trusted?
Much of that hesitancy is the natural resistance of older people to change. They want assurance that CCRCs can be trusted.Read More
Why Every AL Will Be at 100% Occupancy
I know even the headline makes it sound like I have been hit by lightning since I mostly take the position that we have to get a lot better.Read More
Hidden Effects of Inequality
As is true of senior living, cruise ships appear to give little thought to inequities of birth that distinguish low-wage workers from those they serve.Read More
Echoes in the Room: Hearing and Common Sense
Recently, at a conference, I was reminded of how difficult it is to address hearing impairments, even for the most well-intentioned organizations.Read More
Risk and Liability Exposure
While it’s best to avoid risk through clarity, transparency, best practices, good intentions, and more, financial risk will always be with us.Read More
9 Surprising Facts You May Not Know About Senior Living Sales Counselors
It takes a village, the whole team, for a sales counselor to be successful. Jump in and help. Your part in sales is very important!Read More
Wellness Wednesday: The Burned-Out Millennial
Millennials, we’re this generation with so many advantages — all this access and tools to make life easier — so why are we still tired all the time?!Read More
The Self-Destructive Temptation to Go Negative
People have choices in life, to be silent, negative, or positive. Living in a world of negativity, bias can easily drift into our leadership lives.Read More
Where Did the Dreamers Go?
I am just not 100% sure we are living up to our potential but what if we did? What if we were the dreamers of society?Read More
What Does It Take to Succeed as an Executive Director in an Unbearable Culture?
“If your emotional abilities aren’t in hand, then no matter how smart you are, you are not going to get very far.” That’s what Daniel Goleman, Ph.D., says.Read More
You Lack Confidence at Work? Here’s How to Get It Back.
Many people shy away from speaking up with confidence at work which holds back the success and respect that could otherwise enjoy.Read More
Finding Your Own Path, No Matter How Messy
My life is messy. If you are the opposite, I am endlessly fascinated by how you pull off this highly disciplined and organized life.Read More
The People Who Hate Me
When someone is willing to stick their neck out and challenge the status quo there are bound to be haters.Read More
Do It Anyway
If you are one of the people who have been asking for wisdom over the last couple of months … this is for you!Read More
Is “Don’t Blame the Nursing Homes’’ a Winning Strategy?
Nursing homes are the best place for frail older people to go live out their lives. The industry failed, but it is not their fault.Read More
Can There Be a Better Doctor’s Office?
It’s good policy. It’s good medical practice. It’s good for consumers. How often do we have an opportunity like that?Read More
What Do Actuaries Do Anyway?
At introductions, after people get past the word “actuary,” and after they ask what they do, it’s often evident that they still have no clue.Read More
Do You Have a Future-Residents Club?
Giving a Future Residents Club beyond a “waiting list” can help feed prospects into a particular community. It’s more than a marketing ploy.Read More
Is Disney Going Into The Senior Living Business?
It’s not clear what it means to senior living. It’s possible that it will mean nothing, but I’m guessing it is more likely to mean something.Read More
Is This the Key to More Affordable Housing?
Tract housing. You know the concept . . . identical houses. The lyricist called them “ticky tacky.” This new version may be the future.Read More