Much of that hesitancy is the natural resistance of older people to change. They want assurance that CCRCs can be trusted.

I know even the headline makes it sound like I have been hit by lightning since I mostly take the position that we have to get a lot better.

As is true of senior living, cruise ships appear to give little thought to inequities of birth that distinguish low-wage workers from those they serve.

Recently, at a conference, I was reminded of how difficult it is to address hearing impairments, even for the most well-intentioned organizations.

While it’s best to avoid risk through clarity, transparency, best practices, good intentions, and more, financial risk will always be with us.

It takes a village, the whole team, for a sales counselor to be successful. Jump in and help. Your part in sales is very important!

Millennials, we’re this generation with so many advantages — all this access and tools to make life easier — so why are we still tired all the time?!

People have choices in life, to be silent, negative, or positive. Living in a world of negativity, bias can easily drift into our leadership lives.

I am just not 100% sure we are living up to our potential but what if we did? What if we were the dreamers of society? 

“If your emotional abilities aren’t in hand, then no matter how smart you are, you are not going to get very far.” That’s what Daniel Goleman, Ph.D., says.

Many people shy away from speaking up with confidence at work which holds back the success and respect that could otherwise enjoy.

My life is messy. If you are the opposite, I am endlessly fascinated by how you pull off this highly disciplined and organized life.

When someone is willing to stick their neck out and challenge the status quo there are bound to be haters. 

If you are one of the people who have been asking for wisdom over the last couple of months … this is for you!

Nursing homes are the best place for frail older people to go live out their lives. The industry failed, but it is not their fault.

It’s good policy. It’s good medical practice. It’s good for consumers. How often do we have an opportunity like that?

At introductions, after people get past the word “actuary,” and after they ask what they do, it’s often evident that they still have no clue.

Giving a Future Residents Club beyond a “waiting list” can help feed prospects into a particular community. It’s more than a marketing ploy.

It’s not clear what it means to senior living. It’s possible that it will mean nothing, but I’m guessing it is more likely to mean something.

Tract housing. You know the concept . . . identical houses. The lyricist called them “ticky tacky.” This new version may be the future.

“Boomers want healthcare to be ‘behind the walls’ rather than in the front.” Can senior living give them what they want?

Change can seem radical when it’s not. It only seems radical because it’s unfamiliar. Can senior living break out of its comfort zone?

Kendal and the San Francisco Zen Center are teaming up to create a truly unique senior living environment.

Alternatives to today’s senior living are coming fast. Will prospects view senior living the way many in the industry do?

Would you move to a hassle-free “dwelling” where you belong, where you fit in, and where you know you’re home?