The knowledge was never the problem. The problem is what happens, or doesn’t happen, in the week after the conference ends.

The most important task of a leader is to find, motivate, advance, and reward talent. It’s talented people who determine how well the mission is fulfilled.

Right now, as a leader, you are doing things you shouldn’t be doing. Have courage. Hand off one or two tasks and see how it goes.

Co-CEO structures are still rare in senior living. Maybe because most boards, investors, and teams are more comfortable with one person at the top.

Most leaders are too impressed with themselves. They tend to be overconfident, certain, unwilling to consider that they might be wrong.

Most meetings end in conversation. Very few end in action. There’s a difference, and it matters more than most leaders realize.

Learning is lifelong and never stops, whether it is credentialed by the awarding of degrees or merely provides the basis for more effective leadership.

The problem is that all of us who are leaders have blind spots: things we get wrong, things we could be better at, things we miss.

I have 31,475 followers on LinkedIn. But followers and impressions can easily become vanity metrics that feed one’s ego and nothing else.

When the corporate team shows up to rake leaves, they aren’t just giving labor. They are entering someone else’s world.

Could following the abstemious values that have guided Aldi help senior living better fulfill the industry’s mission?

One of the most controversial issues for senior living staff is whether CPR-trained staff and off-the-wall defibrillators should be used.

Trust is not a soft metric. It is the foundation everything else is built on. And right now, most organizations are making the problem worse.

The problem is that they are only seeing the part of the culture that is right in front of them. They are not seeing the entire picture.

Team members, prospects, and customers are not starting from neutral when they interact with you. They’re starting from “prove it.”

If senior living is to thrive and improve the lives of aging Americans, we have to change the perception, and the occasional reality, of the industry.

What we have here is not a conference. It is the Met Gala. With better food, worse fashion, and nobody willing to admit they got dressed for the occasion.

This exercise comes from summer camp. It is exceedingly simple and elegant, and it will do amazing things for your organization.

Answer these questions honestly, and it becomes surprisingly easy to see whether you are truly fulfilling your purpose.

Sometimes, the right thing is the wrong thing in the eyes of those in authority. That’s a lesson that might be trained up the hierarchy.

It’s a hard truth, but we are all performing. Every day. In every meeting, every conversation, every decision we make in front of other people.

Many mergers start out with optimism and hope and end up as something else. No wonder mergers, and rumors of mergers, can be anxiety producing.

Have you ever grown fast, only to realize the culture you started with is becoming a casualty of that growth? The NIC Growth Conference is the place to be.

There are many organizations that say things like “customers first,” but nearly every interaction with those organizations proves they don’t mean it.

We humans are at our best when disaster strikes. That’s when peers come together without corporate structure to help each other.