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The more interesting question to me was what those being led in senior living think about those who lead them.

The senior living industry should learn from Amazon and do everything possible, including being generous in customer relationships …

The job of CEO is not a prize. Selection as CEO is only the beginning of a time of testing. The greats hit the ground running and quickly show results.

Protecting residents from falls is a measured balance between protecting against falls and quality of life.

We often write here of the qualities that make good leaders. We seldom focus on the one essential quality for constructive leadership, active listening.

Now we have learned from Bob Sadler, president of the residents association for the community, that Pacifica reversed the decision.

Jean Jacques, 96, was a 22-year resident of the not-for-profit Forest Hill Manor, whose money had run out.

If you are willing to do the hard work of conducting a premortem on the project you will end up with something way better. Here is how it works. 

While I am a believer in the importance of value-based care, I also worry that it will become the next big fad that everyone hopes will lead to the pot of gold at the end of the rainbow.

We make big, hairy, audacious promises to older people, their families, and team members. We have to be different than Delta.

It seems counterintuitive to creating a good work life, but not so fast. It turns out that trash talk can create a positive, heightened sense of competitiveness.