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Trust is not a soft metric. It is the foundation everything else is built on. And right now, most organizations are making the problem worse.

The problem is that they are only seeing the part of the culture that is right in front of them. They are not seeing the entire picture.

Team members, prospects, and customers are not starting from neutral when they interact with you. They’re starting from “prove it.”

If senior living is to thrive and improve the lives of aging Americans, we have to change the perception, and the occasional reality, of the industry.

What we have here is not a conference. It is the Met Gala. With better food, worse fashion, and nobody willing to admit they got dressed for the occasion.

This exercise comes from summer camp. It is exceedingly simple and elegant, and it will do amazing things for your organization.

Answer these questions honestly, and it becomes surprisingly easy to see whether you are truly fulfilling your purpose.

Sometimes, the right thing is the wrong thing in the eyes of those in authority. That’s a lesson that might be trained up the hierarchy.

It’s a hard truth, but we are all performing. Every day. In every meeting, every conversation, every decision we make in front of other people.

Many mergers start out with optimism and hope and end up as something else. No wonder mergers, and rumors of mergers, can be anxiety producing.

Have you ever grown fast, only to realize the culture you started with is becoming a casualty of that growth? The NIC Growth Conference is the place to be.

There are many organizations that say things like “customers first,” but nearly every interaction with those organizations proves they don’t mean it.

We humans are at our best when disaster strikes. That’s when peers come together without corporate structure to help each other.

Companies are doing team building by building human towers. Actual human towers. Do these kinds of activities actually build teams?