I’ve Never Apologized for Anything — And That’s the Problem
There’s a belief among some that apologizing makes you weak. That it diminishes authority. But the research tells a different story.
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Category: All Categories
The Mexican Dream
“If you can’t move the mountain to Moses, then bring Moses to the mountain.” Sometimes a challenge calls for a mindset reversal.
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Leaving Senior Living – Wrong Priorities
The future of senior living depends on our ability to remember why we’re here in the first place: to serve our elders with compassion and excellence.
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Brookdale Closest to Me
The value that Brookdale might have brought to the residents and the community. Brookdale once had so much potential.
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The ONE Thing Your Team Members Crave Most (It’s Not What You Think)
There are many things that create a great workplace environment for team members. But this one crushes all the rest.
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Breaking the Chrysalis
Transformation takes courage: Let go of something — ego, certainty, control — in order to step into something better.
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My Team or Our Team
Organizations need talent, and micromanaging leaders kill talent. How can we show leaders that putting team members first is key to enterprise success?
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When Someone Really Screws Up and You Still Want to Help Them
The magic 19 words to turn a very difficult situation or conversation into an encounter with an amazing positive outcome.
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Dining at Home
Dining programs might be enhanced if they gave equality to making dining at home in the more intimate setting of residential units an option …
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Do You Have a River of Thinking Problem?
Your rivers of thinking either carry you toward your goals or away from them. The question is: Are you steering the boat, or just floating downstream?
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Stories to Steal: Senior Living Saved My Life
He told me this story about how their community saved the life of a resident. Steal this for your next sales presentation.
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Meeting Resident Expectations
Good advice for any business, and especially for a residential living business like senior housing. It pays to give customers what they want.
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The Thing That Worries Me The Most
I know there will always be bad things that happen and operators who only care about profits. But you can do something …
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An Ancient View of AI Origins
Grappling with artificial intelligence and the related question of how AI should be regulated brings the obvious challenge of change in senior living.
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This One Question Will Expose Your True Workplace Culture
According to Michael, the response to this question says everything about the experience people are having at work. “Are you willing to give extra effort?”
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The Grassroots Future of Aging
There is the potential to restore our concepts of aging to the people and to give those of advanced years the dignity that their contributions have earned.
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Expensive Paper from Brookdale
America needs a respectable Brookdale, not just a money machine to enrich those who value money before people.
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Do You Know You Are Changing The World?
The magic isn’t just in doing this once — it’s in making “impact awareness” a regular part of how you lead.
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Exciting Artificial Intelligence News
Wouldn’t it be a turnaround if senior services were at the forefront of this coming revolution instead of being seen as a laggard?
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5 Game-Changing Strategies That Skyrocket Team Engagement 🚀
Implement these five strategies and watch what happens: Your joy quotient goes way up. Your turnover and job dissatisfaction go way down.
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An Open Letter to LeadingAge
Wouldn’t it be better to be an organization of and for those who are aging and want their final years to be meaningful?
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A Dubious Proposition
Welcome to the world of fundraising in 2025. It’s moved from a mission and gratitude proposition to an entitlement concept.
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Stories to Steal: I Can Walk Again
Leon Grundstein shared a story with me about how a resident transitioned from being confined to a wheelchair to walking unassisted.
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A Home for Lame Ducks
How would the market respond if the industry were upfront with the implicit outcome that residents are lame ducks for life?
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Don’t Deliver Bad News like Delta
It is critically important for leaders to think about how the audience will react to their messaging. In this case, Delta customers were not fooled.
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