Is the Future Happening Now? Cohousing?
If the market begins to shift toward a grassroots cohousing concept, the question for CCRCs will be whether they can adapt.
Read Moreby Jack Cumming | Jun 8, 2023 | Development
If the market begins to shift toward a grassroots cohousing concept, the question for CCRCs will be whether they can adapt.
Read Moreby Steve Moran | Jun 7, 2023 | Leadership
I am afraid that rarely do leaders ask themselves how often their policies and their attitude toward customers create friction that will lead to conflicts.
Read Moreby Susan Saldibar | Jun 6, 2023 | Technology
It’s nobody’s fault. Small cues go unnoted. They live only in the heads of your CNAs. What if they were noted? How many issues could you solve more quickly?
Read Moreby Leigh Ann Hubbard | Jun 6, 2023 | Life Enrichment
As with anybody else, it’s not that residents wouldn’t enjoy something different, it’s just that communities have to figure out how to make it enticing.
Read Moreby Steve Moran | Jun 5, 2023 | Sales & Marketing
Just for fun, I started listing the steps for a senior living customer. Each step represents an opportunity to make getting the sale easier or harder.
Read Moreby Sophie Okolo | Jun 2, 2023 | Life Enrichment
Memory care is what some of our loved ones call home, and home is what it needs to feel like. It’s time we put ourselves in our residents’ shoes for once.
Read Moreby Susan Saldibar | Jun 1, 2023 | Sales & Marketing
Maybe it’s time to stop complaining about costs, start working those Caring.com leads, and start filling those empty beds!
Read Moreby Steve Moran | Jun 1, 2023 | Leadership
The current CEO embraced the changing world, figured out how to pivot, figured out what would best serve the customers, and they are thriving.
Read Moreby Susan Saldibar | May 31, 2023 | Technology
Sonida may be a new user of Accushield, but they’re already getting their money’s worth. Here are eight things they like so far:
Read Moreby Susan Saldibar | May 30, 2023 | Technology
August Health is crushing it in the EHR space. Because, when software is grown organically from inside out, here’s what happens:
Read Moreby Leigh Ann Hubbard | May 30, 2023 | Life Enrichment
There was talk — and angst — about getting buy-in from staff and residents when introducing new ideas. But here are a few experiments that went over well!
Read Moreby Steve Moran | May 26, 2023 | Technology
If you are actively using Text Messaging, it has the potential to improve your relationships with residents, prospects and vendors.
Read Moreby Susan Saldibar | May 25, 2023 | Sales & Marketing
So, yes, to all the skeptics, automation can be personal. And you’ve just saved your sales team tons of time. Now what? They’ll get better at what they do.
Read Moreby Jack Cumming | May 25, 2023 | Sales & Marketing
These shadow shopping experiences suggest that the industry has yet to learn how to tell its story; it shouldn’t be stigmatized.
Read Moreby Sophie Okolo | May 24, 2023 | Life Enrichment
Planned activities are important, but activities also need to be at the personal level, because residents are at the forefront of senior living.
Read Moreby Susan Saldibar | May 23, 2023 | Technology
Why did it take decades of unread user manuals to figure out that we don’t want to “read the instructions”?! For WelcomeHome, this is a no-brainer.
Read Moreby Steve Moran | May 23, 2023 | Employee Engagement
It turns out that there is one feedback technique that works better than all others. Here are the 19 words:
Read Moreby Leigh Ann Hubbard | May 22, 2023 | Technology
Senior living is full of passionate, genuine, down-to-earth people. And even in our little bubble, we get social media envy.
Read Moreby Steve Moran | May 19, 2023 | Leadership
Often, we make decisions based on previous success without thinking through how much of that success was based not on ourselves but on luck.
Read Moreby Leigh Ann Hubbard | May 18, 2023 | Leadership
Senior living dining seems to be taking the next step — not just talking, but acting. What could happen if the entire industry did this?
Read Moreby Leigh Ann Hubbard | May 16, 2023 | Life Enrichment
If you aren’t recruiting dining pros with this messaging, what are you waiting for?
Read Moreby John Gonzales | May 15, 2023 | Life Enrichment
Do you intrinsically know that adverse incidents in our industry are on the rise? Logically, how could they not be?
Read Moreby Steve Moran | May 12, 2023 | Leadership
I more and more worry that our biggest problem is that we are not asking the right questions. Here is my list we should be asking as leaders.
Read Moreby Jack Cumming | May 11, 2023 | Sales & Marketing
No two senior living communities approach marketing in the same way, though there are similarities. One event, though, in mid-April was the pits.
Read Moreby MaryLee Herrmann | May 11, 2023 | Sales & Marketing
Will putting your prices online for all to see tank your business? Will it impact your salespeople? Let’s find out!
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