This Is So Crazy-Making Stupid — No Wonder We Struggle
They keep saying this thing that is perhaps true, but only because so many leaders say it and believe it. I bet you have said it.
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Category: All Categories
Ignorant Elder Care Trash Talk From the NYT and KFF Health News
It was an article more designed to get clicks than to provide an accurate assessment of the current state of elder care or to provide solutions.
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Leadership Is Hazardous
The hard truth is that if you see underperforming companies, underperforming communities it is always, 100% of the time, a leadership problem.
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Send Your Parents to Fat Camp
In the last few years there has been a lot of talk about creating senior living communities with healthy dining experiences.
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When Politics Intrude Into Business. … Damn Elon Musk.
The question I was left with is this: What would serve the senior living leadership community better: leaving it up or taking it down?
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You Need a Mesmerizing Culture Machine
This machine is all about being the best senior living organization to work for in the country. Actually to be the best company to work for in the country.
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Connections
I had a memory glitch — unlike any I’ve experienced. (Related to a treatable illness.) Have you had this happen?
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Our Roller-Coaster Lives: Learning From Sam
While the OpenAI board was clashing over nonprofit values, LinkedIn hosted a conversation about a similar question for senior living.
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The Things We Worry About
The best leaders, the leaders who are running great organizations, have figured out that the pain of change is always worth it.
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The Master of Tough Love
Getting to know Elon Musk through the lens of Walter Isaacson’s biography reveals a man of narrow genius with a mastery of tough love.
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Does This Creep You Out?
As a leader, you know theoretically that the people you lead are watching you, but likely you have no real idea how much.
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Revealed: The Secret Sauce Behind More Sales
You need to pay attention to the smiles and attitudes of your team members because they have a huge impact on your occupancy.
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You Are Managing Your Reviews All Wrong
The world is not what it once was. We have this powerful opportunity to transform the world of senior living doing it differently.
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The Key to Getting Life Enrichment Right
Life enrichment is the one thing that senior living communities do that simply can’t happen at home. This may be what it takes to get it right.
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What AI Can Tell You About a Resident’s Hospital Risk
AI can empower the caregiver to proactively care for the resident. That can make a huge difference in the quality of life for that resident.
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Senior Living’s Split Personality
Are we health care or a lifestyle product? When capital invests in senior living, are they investing in real estate or a business op?
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Do I Have This Wrong?
My bottom line was — and remains — that the industry should support staffing minimums done right and reasonably. This means a bunch of things.
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Do You Really Need Recruiting Sites? Indeed, You Don’t!
Jen is bursting with creative recruiting strategies. And, the biggest reason to check out their strategies is the simplest reason: They work!
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Too Many Nos
It is worth talking to your teams about how to be a yes culture, one that figures out how to make things work for the person making the request.
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The Wrong Way
Perhaps what gets missed is that there are real people who are writing bad reviews, people who feel like they did not get what they expected.
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Beep Boop: Marketing, Life Enrichment, and the In-Betweens
We are living in the in-between. AI and robots are poised to change society. It reminds me of times your residents must have seen.
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There Are Enough CNAs to Fill Every Position
There is a belief that there are not enough caregivers for the senior living sector today. I think this is a hasty response that is not well thought out.
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Great People Don’t Make a Great Team
It’s not as easy as “just hire great people,” and voila! You have a great team. That would be like a restaurant saying, “Just buy the best ingredients.”
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Impressions From NIC Fall 2023
This was maybe my 14th or 15th NIC. This is a raw dump of my impressions from the conference, influenced by presentations, conversations, and observations.
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