Use This to Teach
I belong to this Starbucks employee group. I am mostly a lurker, but once in a while, something stands out for its application to life and senior living.
Read Moreby Steve Moran | Apr 26, 2024 | Employee Engagement
I belong to this Starbucks employee group. I am mostly a lurker, but once in a while, something stands out for its application to life and senior living.
Read Moreby Steve Moran | Apr 25, 2024 | Employee Engagement
The problem with too much affirmation and positiveness is that it reduces accountability and the ability to learn from mistakes.
Read Moreby Steve Moran | Apr 24, 2024 | Wellness Wednesday
What AI tried to tell me was that the ways to get more psychological safety were things like having better staffing levels …
Read Moreby Steve Moran | Apr 23, 2024 | Sales & Marketing
It has become clear that we are health care with a strong hospitality component. Embracing this truth makes the case for senior living much more compelling.
Read Moreby Steve Moran | Apr 22, 2024 | Sales & Marketing
This is the way to make senior living look great in the public eye. It is more powerful and more dominant than any other media outlet.
Read Moreby Jack Cumming | Apr 19, 2024 | Foresight Financials
We need to raise our social insurance systems above political bickering and deliberatively put them on a basis that the public can trust.
Read Moreby Steve Moran | Apr 18, 2024 | Employee Engagement
I don’t care how good this person is, how much they suck up to you. They are hurting your company. You need to go fire them today, right now.
Read Moreby Steve Moran | Apr 17, 2024 | Life Enrichment
What made all the difference is the staff — not the building, not the food, not the amenities. It is all about the culture you create.
Read Moreby Steve Moran | Apr 16, 2024 | Employee Engagement, Leadership
Do you take any time to think about the impact that the thing you need, want, or plan to do will have on those you are leading?
Read Moreby Susan Saldibar | Apr 16, 2024 | Technology
“When a criminal gets into a community, it doesn’t matter how good your safety record has been. Suddenly, you’re in trouble.”
Read Moreby Steve Moran | Apr 15, 2024 | Sales & Marketing
I needed a car. It took me a week to figure out what I wanted, and shopping for one is remarkably and frustratingly like shopping for senior living.
Read Moreby Steve Moran | Apr 12, 2024 | Leadership
When we do the right thing, we build tremendous loyalty that over time will come back in terms of higher occupancy and fewer legal claims.
Read Moreby Steve Moran | Apr 11, 2024 | Employee Engagement
Creating ownership is one of the biggest opportunities! They would be invested in the success of their team, which means success in the community.
Read Moreby Steve Moran | Apr 10, 2024 | Wellness Wednesday
I am amazed that they let me in, because I am a mess. I struggle every day to try to sort of get it right.
Read Moreby Steve Moran | Apr 9, 2024 | Employee Engagement
What it would be like if a senior living community went to their line staff and gave them time to explore new ways of making their jobs better?
Read Moreby Steve Moran | Apr 8, 2024 | Leadership
When organizations are managing risks right, they first assume that things will go wrong, and because of that assumption …
Read Moreby Jozsef Horvath | Apr 5, 2024 | Technology
This would allow us to challenge the growing dominance of aggregators like A Place for Mom; significantly diminish …
Read Moreby Steve Moran | Apr 4, 2024 | Leadership
They nearly universally have one trait that actually makes it even harder for others to be like them. Here is what it is:
Read Moreby Jack Cumming | Apr 3, 2024 | Wellness Wednesday
Be the catalyst that makes your team the greatest team that ever came to work. When your team is great, you’ll feel great too.
Read Moreby Steve Moran | Apr 2, 2024 | Development
No matter how secretive you are, if someone wants to figure it out — if what you are doing is that good — others will ….
Read Moreby Susan Saldibar | Apr 2, 2024 | Employee Engagement
I remember the great hires. And I wish I could forget the lousy ones. The great ones were luck. The awful ones …
Read Moreby Jack Cumming | Apr 1, 2024 | Foresight Financials
Jack Cumming is nearly alone in publicly calling for more accountability with respect to the financial health and the CCRC sector of our industry.
Read Moreby Steve Moran | Mar 29, 2024 | Leadership
Think about how you would react after complaining about some service or product if the company simply asked, “What would it take to make it right?”
Read Moreby Steve Moran | Mar 28, 2024 | Foresight Financials
There are lots of opportunities for things to go wrong, and for blame and accusations to be cast even when nothing has gone wrong.
Read Moreby Steve Moran | Mar 27, 2024 | Technology
Imagine taking the bold step of putting a camera in every single resident’s room (with their permission of course).
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