Episode 60 – Empowering Women in Senior Living Marketing
Steve talks with Wendy O’Donovan Phillips, the CEO of Big Buzz, about her big plans to help women and minorities excel in marketing.
Episode 59 – Innovating Senior Living, the Zappos Way
Robert Richman talks about how senior living leaders can use practical hacks to reduce turnover and improve recruitment.
Episode 58 – Fully Staffed, Recruiting No Problem – A Model That Works
Everyone is struggling with staffing . . . except this community. Hear how Kelly Papa at Duncaster is making this a reality.
Episode 57 – Leading With Your Heart: A Conversation With Argentum Keynote Speaker James Rhee
A unique episode. Our special guest is James Rhee who gave a powerful keynote presentation at the Argentum 2021 conference.
Episode 56 – Today and the Future With Jeff Fischer
Steve talks with Jeff, the CEO of MBK Senior Living, about lessons learned from the pandemic and the future of senior living, the MBK way.
Episode 55 – Place Matters — Let’s Tell Our Story Better!
From his new book, “Right Place, Right Time”, Ryan Frederick talks with Bob Kramer about the opportunity for providers to achieve long-term success.
Episode 54 – Transformational Storytelling
Bruce Felt has a powerful personal story filled with tragedy and triumph. He’s taken that inspiration to help families tell their own stories.
Episode 53 – Is Empathy Training the Big Hole in Senior Living?
Mary Ann Donaghy wrote an article on the significant need for empathy training. Mary Ann, John Gonzales, and I will be tackling this topic.
Special Edition – Senior Living as a Thriving Business in 2021 and Beyond
Steve Moran chats with James Balda, the president & CEO of Argentum, about the state of senior living, challenges, and opportunities.
Episode 52 – Consumerization Is Coming to Senior Housing: Are You Ready?
Bob Kramer interviews Terri Sullivan. Are you offering a personalized experience at your website? If not, you’re missing an opportunity.
Episode 51 – Thriving in the Pandemic
Steve talks with Stephanie Harris, the CEO of Arrow Senior Living, about how they maintained a 90% occupancy during the pandemic.
Episode 50 – Staffing Strategies That Work
John Gonzales talks about the bold actions that are needed to solve the recruitment and retention problem in the face of Covid-19.