Category: Leadership
Leadership
PopularThe Oracle of NIC — Will the Economy Help or Hurt Senior Living?
The best place to go to help you figure it out.
The Hardest Part of Leadership Is What You Don’t Know
The risk of not knowing is massive. There is also risk for a damaged reputation, which makes it harder to attract new residents and staff.
Read MoreWrong Incentives for Management Companies
We are heading down the road to a disaster for senior living operators, residents, and team members, and only the capital providers can change that.ย
Read MoreWhat Is Possible
Once you believe in the possibilities for your community, you can develop an action plan to get there. What do we have to do to get to 90% occupancy?
Read MoreDo You Lead Like a Teenage Boy?
If we approach all audiences the same, we are setting ourselves up for failure and our audiences for frustration and confusion.
Read MoreLearning From Vanderbilt
Here are some takeaways from T.J. Stilesโ probing of the life and business success of Cornelius Vanderbilt.
Read MoreBusiness Wisdom
Senior living will benefit by bursting the bonds of conventional rigidity. Change is coming, and the prize will go to the innovators.
Read MoreIs It Really Easier to Say No Than Yes?
We have a great opportunity to not be like other companies and to instead be like companies that realized customer service is everything.
Read MoreImagine What You Could Do With This
Next time something goes wrong in your community, it is worthwhile to think about it in terms of how you can use it to your advantage โฆ
Read MoreSomeone Should Do This … Profiting From Misery
It got me thinking that someone should start a senior living advocate business. Learn more about this in the article …
Read More“You Need to Use Your Residents As Problem Solvers,” Says David Freshwater
How are you doing with involving your residents in growing your business โฆ other than collecting money from them?
Read MoreThis Is So Weird. I Am Not Handling It Well.
More and more I realize that we donโt actually have very good models for getting old. This is particularly true when passing the traditional retirement age.
Read MoreYou Are Not As Good As You Think You Are
I worry that in senior living and most of the world of business we have come to expect praise and accolades for simply delivering what was paid for.
Read MoreGonna Be in Trouble for This One: Your #1 Job
If you do this, everything else you worry about will take care of itself. Your occupancy will be crazy good. Your recruitment and retention will be a snap.
Read MoreRitz-Carlton Vs. Senior Living: A Battle for the Ultimate Work and Living Experience
Getting there is not a matter of spending more money. It is 100% about mindset. It does not look the same in every organization.
Read MoreCustomer Service to Love and to Hate
Letโs not let senior living ever become like cable. We can do much better. If we make senior living the trusted, responsive industry, everyone will prosper.
Read MoreDon’t Be Blind About Bad Experiences
Hardly anyone loves failure, particularly with that failure being their own fault. Worst is when it takes someone else to help you see it.
Read MoreQuiz: Are You a Senior Living Insider?
Are you a senior living insider? Take this fun quiz, and see how much you know about the world of senior living!
Read MoreWhat We Believe About What We Do
You can make it better in your life and in your community. What you can do to make it better right now as you read this article is simple, but not easy.
Read MoreThe Most Insane Belief Senior Living Leaders Have
Senior living operators have been salivating over the “tsunami” of boomers that will โfill every senior living community.โย This is insane!
Read MoreDo You Ever Feel Stuck?
As a leader it is even worse, because your โstucknessโ cascades to others in your organization. The big question is this: GETTING UNSTUCK?
Read MoreYou Believe What …?
We believe other people think the same way we do. It just simply isnโt so.ย What is possible in your life if you write a list of goals …
Read MoreFelt Like a Complete “Karen” Today
I am afraid that rarely do leaders ask themselves how often their policies and their attitude toward customers create friction that will lead to conflicts.
Read MoreThe Turnaround of Barnes & Noble and Senior Living
The current CEO embraced the changing world, figured out how to pivot, figured out what would best serve the customers, and they are thriving.
Read MoreThe Driving While Drunk Leadership Problem
Often, we make decisions based on previous success without thinking through how much of that success was based not on ourselves but on luck.
Read MoreAfter 25 Years, This Chef Found Her Calling โ in Senior Living
Senior living dining seems to be taking the next step โ not just talking, but acting. What could happen if the entire industry did this?
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