The hard truth is that if you see underperforming companies, underperforming communities it is always, 100% of the time, a leadership problem.

I hope you look at this list and say to each of them, “Nope, I don’t do that.” And if you can’t, maybe they need some rethinking.

The question I was left with is this: What would serve the senior living leadership community better: leaving it up or taking it down?

The best leaders, the leaders who are running great organizations, have figured out that the pain of change is always worth it.

Getting to know Elon Musk through the lens of Walter Isaacson’s biography reveals a man of narrow genius with a mastery of tough love.

As a leader, you know theoretically that the people you lead are watching you, but likely you have no real idea how much.  

It’s not as easy as “just hire great people,” and voila! You have a great team. That would be like a restaurant saying, “Just buy the best ingredients.”

This was maybe my 14th or 15th NIC. This is a raw dump of my impressions from the conference, influenced by presentations, conversations, and observations.

This creates a tough and delicate problem, because to be frustrated with older people not “getting it” is in itself a kind of ageism.

We know for sure that when we talk about these things they get better. We know that by talking about hard stuff we find solutions.

It’s not that they want you to fail or aren’t feeling for you in the moment. What I mean is, they make mistakes and have screw-ups too.

Are you going to NIC? If you’re still debating attending NIC in Chicago, here are some of the important things to know.

Real ageism makes assumptions about older people’s capabilities and judges them before figuring out their capabilities or not.

We see things happen that seem obviously inevitable in hindsight. The question is this: What can we learn from it?

The risk of not knowing is massive. There is also risk for a damaged reputation, which makes it harder to attract new residents and staff.

We are heading down the road to a disaster for senior living operators, residents, and team members, and only the capital providers can change that. 

Once you believe in the possibilities for your community, you can develop an action plan to get there. What do we have to do to get to 90% occupancy?

If we approach all audiences the same, we are setting ourselves up for failure and our audiences for frustration and confusion.

Here are some takeaways from T.J. Stiles’ probing of the life and business success of Cornelius Vanderbilt.

Senior living will benefit by bursting the bonds of conventional rigidity. Change is coming, and the prize will go to the innovators.

We have a great opportunity to not be like other companies and to instead be like companies that realized customer service is everything.

Next time something goes wrong in your community, it is worthwhile to think about it in terms of how you can use it to your advantage …

It got me thinking that someone should start a senior living advocate business. Learn more about this in the article …

How are you doing with involving your residents in growing your business … other than collecting money from them?

More and more I realize that we don’t actually have very good models for getting old. This is particularly true when passing the traditional retirement age.