Imagine instead your team members, even those on the front line, being part of the goal-setting process

Team members will never tell you that fear is a problem. It is worthwhile to be honest with yourself about this.

Think about how many times you have felt joy when one of these meetings was canceled or postponed.

If Brookdale can outgrow its lethargy, it has the potential to become a great American company.

For all my criticism, I have always believed, and I continue to believe, that Brookdale could be the industry leader in everything.

Have the scales of justice tipped too far? Can they be righted? Or does the game go to the strong, and the unwitting are victims of their own gullibility?

If we are truly interested in being better humans, better at our jobs, we need people who are willing to be our truth tellers.

The people who report to you are a little bit intimidated by you, even a little afraid. You can make it a lot better by doing this …

I came away from Senior Living 100 feeling very optimistic about senior living and the role it plays in making the world a better place to live

Leading well is really hard. Asking questions is one of the most important and difficult aspects of leading.

Are you so busy talking and selling the smaller vision that you fail to listen or heed the conversation about the larger opportunity?

We are an industry that is largely driven by this idea that when done right, senior living is an asset class that can be a cash cow.

I realized how quickly we forget that the innocence of children unleashes the creative spark that incentivizes better lives for people.

Sometimes our “right place, right time” means we’re backstage, watching or supporting someone else as they do what they were meant to do. 

This sad case should be a wake-up call for providers that it’s time for constructive action to make senior living financially safe for residents.

Every leader has a style, and that style is mostly determined by how they have seen others lead and what is comfortable for them.

If every executive director led like she did, turnover would be low and occupancy through the roof.

A great senior living experience (or a not so great one) is completely dependent on how the executive director leads a community.

Senior living might be the most collegial industry in the world. I hear it all the time: “We are not really competing with each other.”

Seth Godin concludes, “Decisions are strategic, choices are personal.” I would say that both are emotional.