Category: Leadership
Leadership
PopularThe Oracle of NIC — Will the Economy Help or Hurt Senior Living?
The best place to go to help you figure it out.
Leadership Is Hazardous
The hard truth is that if you see underperforming companies, underperforming communities it is always, 100% of the time, a leadership problem.
Read MoreWhen Politics Intrude Into Business. … Damn Elon Musk.
The question I was left with is this: What would serve the senior living leadership community better: leaving it up or taking it down?
Read MoreThe Things We Worry About
The best leaders, the leaders who are running great organizations, have figured out that the pain of change is always worth it.
Read MoreThe Master of Tough Love
Getting to know Elon Musk through the lens of Walter Isaacson’s biography reveals a man of narrow genius with a mastery of tough love.
Read MoreDoes This Creep You Out?
As a leader, you know theoretically that the people you lead are watching you, but likely you have no real idea how much.
Read MoreGreat People Don’t Make a Great Team
It’s not as easy as “just hire great people,” and voila! You have a great team. That would be like a restaurant saying, “Just buy the best ingredients.”
Read MoreImpressions From NIC Fall 2023
This was maybe my 14th or 15th NIC. This is a raw dump of my impressions from the conference, influenced by presentations, conversations, and observations.
Read MoreAm I Too Old to Get It?
This creates a tough and delicate problem, because to be frustrated with older people not “getting it” is in itself a kind of ageism.
Read MoreIt’s Easy to Be Offended
We know for sure that when we talk about these things they get better. We know that by talking about hard stuff we find solutions.
Read MoreYour Team Loves It When You Make Mistakes
It’s not that they want you to fail or aren’t feeling for you in the moment. What I mean is, they make mistakes and have screw-ups too.
Read MoreTo NIC or Not?
Are you going to NIC? If you’re still debating attending NIC in Chicago, here are some of the important things to know.
Read MoreIt Seems So Obvious
We see things happen that seem obviously inevitable in hindsight. The question is this: What can we learn from it?
Read MoreThe Hardest Part of Leadership Is What You Don’t Know
The risk of not knowing is massive. There is also risk for a damaged reputation, which makes it harder to attract new residents and staff.
Read MoreWrong Incentives for Management Companies
We are heading down the road to a disaster for senior living operators, residents, and team members, and only the capital providers can change that.
Read MoreWhat Is Possible
Once you believe in the possibilities for your community, you can develop an action plan to get there. What do we have to do to get to 90% occupancy?
Read MoreDo You Lead Like a Teenage Boy?
If we approach all audiences the same, we are setting ourselves up for failure and our audiences for frustration and confusion.
Read MoreLearning From Vanderbilt
Here are some takeaways from T.J. Stiles’ probing of the life and business success of Cornelius Vanderbilt.
Read MoreBusiness Wisdom
Senior living will benefit by bursting the bonds of conventional rigidity. Change is coming, and the prize will go to the innovators.
Read MoreIs It Really Easier to Say No Than Yes?
We have a great opportunity to not be like other companies and to instead be like companies that realized customer service is everything.
Read MoreImagine What You Could Do With This
Next time something goes wrong in your community, it is worthwhile to think about it in terms of how you can use it to your advantage …
Read MoreSomeone Should Do This … Profiting From Misery
It got me thinking that someone should start a senior living advocate business. Learn more about this in the article …
Read More“You Need to Use Your Residents As Problem Solvers,” Says David Freshwater
How are you doing with involving your residents in growing your business … other than collecting money from them?
Read MoreThis Is So Weird. I Am Not Handling It Well.
More and more I realize that we don’t actually have very good models for getting old. This is particularly true when passing the traditional retirement age.
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