The risk of not knowing is massive. There is also risk for a damaged reputation, which makes it harder to attract new residents and staff.

We are heading down the road to a disaster for senior living operators, residents, and team members, and only the capital providers can change that. 

Once you believe in the possibilities for your community, you can develop an action plan to get there. What do we have to do to get to 90% occupancy?

If we approach all audiences the same, we are setting ourselves up for failure and our audiences for frustration and confusion.

Here are some takeaways from T.J. Stiles’ probing of the life and business success of Cornelius Vanderbilt.

Senior living will benefit by bursting the bonds of conventional rigidity. Change is coming, and the prize will go to the innovators.

We have a great opportunity to not be like other companies and to instead be like companies that realized customer service is everything.

Next time something goes wrong in your community, it is worthwhile to think about it in terms of how you can use it to your advantage …

It got me thinking that someone should start a senior living advocate business. Learn more about this in the article …

How are you doing with involving your residents in growing your business … other than collecting money from them?

More and more I realize that we don’t actually have very good models for getting old. This is particularly true when passing the traditional retirement age.

I worry that in senior living and most of the world of business we have come to expect praise and accolades for simply delivering what was paid for.

If you do this, everything else you worry about will take care of itself. Your occupancy will be crazy good. Your recruitment and retention will be a snap.

Getting there is not a matter of spending more money. It is 100% about mindset. It does not look the same in every organization.

Let’s not let senior living ever become like cable. We can do much better. If we make senior living the trusted, responsive industry, everyone will prosper.

Hardly anyone loves failure, particularly with that failure being their own fault. Worst is when it takes someone else to help you see it.

Are you a senior living insider? Take this fun quiz, and see how much you know about the world of senior living!

You can make it better in your life and in your community. What you can do to make it better right now as you read this article is simple, but not easy.

Senior living operators have been salivating over the “tsunami” of boomers that will “fill every senior living community.” This is insane!

As a leader it is even worse, because your “stuckness” cascades to others in your organization. The big question is this: GETTING UNSTUCK?

We believe other people think the same way we do. It just simply isn’t so. What is possible in your life if you write a list of goals …

I am afraid that rarely do leaders ask themselves how often their policies and their attitude toward customers create friction that will lead to conflicts.

The current CEO embraced the changing world, figured out how to pivot, figured out what would best serve the customers, and they are thriving.

Often, we make decisions based on previous success without thinking through how much of that success was based not on ourselves but on luck.

Senior living dining seems to be taking the next step — not just talking, but acting. What could happen if the entire industry did this?