Category: Leadership
Advice From the Bad News Bears That Will Blow You Away
When it comes to creativity and innovation – to making something better – challenging our assumptions is the place to start.
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If Millennials Created Your Senior Living Work Culture
At the end of the day be kind, do the right thing, and everything is going to be okay.
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Should Senior Living Be Freaking Out About the Coronavirus?
Sometimes panic is warranted, and more importantly, preparation is the best antidote to panic.
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Growing Old Is Serious Business. Our Business.
It is high time for us in the senior living arena to more fully embrace older adults as a natural progression of life and not an inconvenience.
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You Need to Find Some Millennials Like These to Work for Your Organization
They look at those young faces and think . . . and sometimes even say “They are so young. What do they really know?”
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Does This Stuff Drive You Crazy and Make Your Business Harder?
Just when you’re starting to get your arms around staffing shortages and keeping your occupancy up, there are more challenges looming up ahead.
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Will You Help Us Figure This Out? Women in Senior Living
How do we move the needle for women in senior living?
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The Most Jerky Thing Senior Living People Do
If someone makes a reasonable request of you and that you can grant that favor in 5 minutes or less you should do it.
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One In a Million Chance . . .
You have a 1 in 1,000,000 chance of pulling it off. What would you do?
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The Great Toilet Paper Battle
Does your community supply toilet paper or is it up to the residents and their families to keep them wiping free and easy?
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NIC Takes on the Conference Networking Gap
Every time I leave a conference, I leave feeling like there is probably one more person I don’t know but should have met
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From Dating to Finding a Partner
I was so desperate for a solution that I was not selective or cautious enough.
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It’s Your Dream Not Your Employees — Would You Ever Run Your Company This Way?
As I think about it, I find myself believing this should be the norm in senior living.
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Why Being on Par with Your Competitors Is a Terrible Idea
It makes a strong case that, as in a game of golf, “on par” doesn’t win the game.
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Get Rid of Sales Commissions – Are You Nuts?
A painful reminder of how our field sometimes lags behind other fields in transformative thinking and innovative ideas.
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Hug the Pain Away
I am to my breaking point and I don’t want her to see the pain her words bring me. I do not want to turn my back on her either.
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20 Years of Success and Failure in Senior Living
In recent days I have been reflecting on the experiences and lessons I have learned over the years. Here are five lessons I have learned from 20 years in senior living.
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If We Treated Our Residents and Their Families Like Customers
I worry that too often senior living families and residents, once they are in the community, are treated as necessary evils than valuable customers.
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It’s Time We Put Authenticity Back Into Leadership
Senior living is full of opportunities to touch residents, staff, families, and vendors. Go do it, with genuineness and authenticity.
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Want Your Residents to Love Every Meal Every Day?
The senior dining association can help ensure your dining staff is first-rate.
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Steve Must Be Crazy!
It was 18 months ago, and, boy, have we come a long way, baby!
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How Can It Get This Bad?
Massive operational failures in large senior living communities. This one question keeps percolating through my mind . . .
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Where Did We Fail?
The hard part is that it has to start with the leader confessing their failures and being open about fixing it.
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Sometimes Management Sucks
Management often gets wrapped up in what something should look like, should be, and forgets what it really is.
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