Category: Leadership
Felt Like a Complete “Karen” Today
I am afraid that rarely do leaders ask themselves how often their policies and their attitude toward customers create friction that will lead to conflicts.
Read MoreThe Turnaround of Barnes & Noble and Senior Living
The current CEO embraced the changing world, figured out how to pivot, figured out what would best serve the customers, and they are thriving.
Read MoreThe Driving While Drunk Leadership Problem
Often, we make decisions based on previous success without thinking through how much of that success was based not on ourselves but on luck.
Read MoreAfter 25 Years, This Chef Found Her Calling โ in Senior Living
Senior living dining seems to be taking the next step โ not just talking, but acting. What could happen if the entire industry did this?
Read More72 Questions We Should Be Asking Ourselves
I more and more worry that our biggest problem is that we are not asking the right questions. Here is my list we should be asking as leaders.
Read MoreAre You Foolishly Over-persisting?
Being willing to change direction, to stop persisting, can pay huge dividends for you, for your organization, and for those you lead.ย
Read MorePreserving Identity, Values, and Principles
Thereโs a lesson for everyone here. Value and integrity matter in all businesses but nowhere more than in congregate senior living.
Read More100% Occupancy With a Waiting List
Great leadership that understands that the path to high occupancy and profitability is all about fewer guardrails, not more guardrails.
Read MoreYou Need a Team Member Who Drives You Crazy
Every team needs at least one person who, while being a huge fan of the organization and the leaders, is willing to challenge everything.
Read MoreSolving All Your Problems Is This Obnoxiously Simple
I have this vision of some senior living executive committing to making living and working in your community feel great every day. Here is what it would look like.
Read MoreYour Foolish Crusades โ You NEED to Stop
How much better would your life be if you had quit some of the things you did quit โ but done so earlier?
Read MoreAm I a Bad Leader For โฆ
19 reasons I might be a bad leader.
Read MoreMonkeys and Pedestals โ Working on the Wrong Things
Donโt get me wrong, these are big issues that seem intractable, but when we get them right, people will flock to senior living.ย ย
Read MoreI Am Pissed Off, and You Should Be Too
I CANNOT REMAIN SILENT ON THIS ONE! This is a horrible mischaracterization of a good company and leaders.
Read MoreโIโm the Supervisorโ
Do your leaders and salespeople listen? Listening costs nothing but a little bit of time. It pays in the form of satisfaction, retention, and move-ins.
Read MoreWill Ownership Transparency Make Nursing Homes Better?
I worry, though, that by staying silent we become complicit in the harm that is being done to older people. We should be willing to call out bad operators.
Read MoreWhat Are the Proven Problems We Solve?
By not talking about the problems, we send the message that we donโt really understand what our customers, what our prospects, need and want.ย
Read MoreWhen Things Are in a Slow Death Spiral …
There are senior living communities and senior living organizations that looked around and said, โThe old way is not working.โ
Read MoreIt Would Be Freaking Extraordinary If Senior Living Did This …
Every single time these horrific things happened because of leadership failures, those leaders made every single senior living community look bad.
Read MoreCapital Ideas: Size Matters
Letโs look at the advantages of consolidation, which are the same as those of large organizations in general!
Read MoreUnlicensed Nursing Homes …
There are other operators that donโt have much status in the current world of senior living that most of us inhabit. And they have a few goals for this!
Read More7 Existential Threats to Senior Living
Each of them are things that can break the industry or be tackled artfully to make the industry stronger.
Read More2023 Senior Living Conferences
Conferences are a great way to connect with other industry leaders. Make sure you know when and where each one is happening.
Read MoreDo You Have What It Takes?
Great leaders donโt make excuses. They see and seize opportunities. Do you have what it takes to bring that leadership to meet the opportunity?
Read MoreThe 10 Most Popular Articles of 2022
There are a lot of topics tackled, did you miss any of the articles? Here are the top articles that the readers read the most!
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