I am afraid that rarely do leaders ask themselves how often their policies and their attitude toward customers create friction that will lead to conflicts.

The current CEO embraced the changing world, figured out how to pivot, figured out what would best serve the customers, and they are thriving.

Often, we make decisions based on previous success without thinking through how much of that success was based not on ourselves but on luck.

Senior living dining seems to be taking the next step — not just talking, but acting. What could happen if the entire industry did this?

I more and more worry that our biggest problem is that we are not asking the right questions. Here is my list we should be asking as leaders.

Being willing to change direction, to stop persisting, can pay huge dividends for you, for your organization, and for those you lead. 

There’s a lesson for everyone here. Value and integrity matter in all businesses but nowhere more than in congregate senior living.

Great leadership that understands that the path to high occupancy and profitability is all about fewer guardrails, not more guardrails.

Every team needs at least one person who, while being a huge fan of the organization and the leaders, is willing to challenge everything.

I have this vision of some senior living executive committing to making living and working in your community feel great every day. Here is what it would look like.

How much better would your life be if you had quit some of the things you did quit — but done so earlier?

19 reasons I might be a bad leader.

Don’t get me wrong, these are big issues that seem intractable, but when we get them right, people will flock to senior living.  

I CANNOT REMAIN SILENT ON THIS ONE! This is a horrible mischaracterization of a good company and leaders.

Do your leaders and salespeople listen? Listening costs nothing but a little bit of time. It pays in the form of satisfaction, retention, and move-ins.

I worry, though, that by staying silent we become complicit in the harm that is being done to older people. We should be willing to call out bad operators.

By not talking about the problems, we send the message that we don’t really understand what our customers, what our prospects, need and want. 

There are senior living communities and senior living organizations that looked around and said, “The old way is not working.”

Every single time these horrific things happened because of leadership failures, those leaders made every single senior living community look bad.

Let’s look at the advantages of consolidation, which are the same as those of large organizations in general!

There are other operators that don’t have much status in the current world of senior living that most of us inhabit. And they have a few goals for this!

Each of them are things that can break the industry or be tackled artfully to make the industry stronger.

Conferences are a great way to connect with other industry leaders. Make sure you know when and where each one is happening.

Great leaders don’t make excuses. They see and seize opportunities. Do you have what it takes to bring that leadership to meet the opportunity?

There are a lot of topics tackled, did you miss any of the articles? Here are the top articles that the readers read the most!