What no one is telling you about 2020 is that plenty of GOOD things actually did happen . . . AND you had something to do with them!

It is easy to hate the message and the messenger, but this is the public perception reality. What’s the proof you ask?

A new practice standard for “Continuing Care Retirement Communities and At Home Programs” begs the question, does the world need actuaries?

Only about 10% of organizations actually translate their values into behaviors. This is a huge huge problem.

As we embark on a new year that promises more opportunities than its predecessor, it is a good time to reconsider industry fundamentals.

You get the exciting call that your community is getting the vaccine. What comes next is confusion and frustration.

Top predictions for sales and marketing in senior living. And whether or not occupancy will rebound to pre-pandemic levels this year.

A humble leader is one worth following. Earning that kind of trust and respect is crucial when leading in a time of crisis.

Steve shares 10 predictions for the senior living industry in 2021. Because of and in spite of the 2020 pandemic.

It has been a weird year, to say the least. We believe, in the end, more good has come from 2020 than meets the eye.

We need to move beyond the deflection of responsibility that is the blame game. We are all in this together. We all have responsibility.

We are on the cusp of a new beginning. This is our opportunity to reinvent senior living and help our residents live amazing last chapters.

Imagine two old guys bashing each other with canes or ramming wheelchairs to get the last apartment in your senior living community.

When The Tam leadership heard they were going to be first, there were tears of relief. Watch the interview.

What would it be like in your community if every one of your team members said and believed they were your brand?

Twice in my life, the death of someone I didn’t know has profoundly rocked me because that person had a profound impact on my life.

If it weren’t for all the old people, would you live in senior living? With friends, fun events, meals, and care available as needed?

This doesn’t happen in normal times. And it is unheard of in the middle of a pandemic. But, this is not even the best story of all.

Adopting one, two, or six of these hacks will turn you into a better leader, make your team trust you more, and lead to higher margins.

Hospitality has many parallels with what we do. Here is what Danny Meyer had to say, with application to the senior living industry by me.

Pushing back against the industry’s predilection for changing vocabulary, while leaving the substance unchanged.

A better story, a new story, a different story that goes so far beyond safety to create a crazy compelling reason to move into senior living.

Effective regulation to protect residents and plain-English financial and contractual documents intended to inform residents. Is it possible?