The more interesting question to me was what those being led in senior living think about those who lead them.

The senior living industry should learn from Amazon and do everything possible, including being generous in customer relationships …

The job of CEO is not a prize. Selection as CEO is only the beginning of a time of testing. The greats hit the ground running and quickly show results.

Protecting residents from falls is a measured balance between protecting against falls and quality of life.

We often write here of the qualities that make good leaders. We seldom focus on the one essential quality for constructive leadership, active listening.

Now we have learned from Bob Sadler, president of the residents association for the community, that Pacifica reversed the decision.

Jean Jacques, 96, was a 22-year resident of the not-for-profit Forest Hill Manor, whose money had run out.

If you are willing to do the hard work of conducting a premortem on the project you will end up with something way better. Here is how it works. 

While I am a believer in the importance of value-based care, I also worry that it will become the next big fad that everyone hopes will lead to the pot of gold at the end of the rainbow.

We make big, hairy, audacious promises to older people, their families, and team members. We have to be different than Delta.

It seems counterintuitive to creating a good work life, but not so fast. It turns out that trash talk can create a positive, heightened sense of competitiveness.

Because he is willing to be challenged, even eager to be challenged, he will always end up with the best ideas.

You simply never know when that person who fired you, who stopped doing business with you, will be in a position to help.

As leaders we have to guard against this. It hurts our business, it hurts team morale, and it can cost you business.

The evidence was there that leadership was the problem, and they ignored it.

Over the last few months I have run a number of polls about timely and critical topics in senior living. Take a look at the results.

We are in the senior living business! But really, what does that mean?

When leaders and their teams own problems with a solution mindset, problems — even big problems — become solvable.

Independence Day is a day to celebrate the freedoms we have to speak, to start businesses, to fail, to celebrate in the most free nation.

Is it even possible that doing them yourself — doing them internally rather than outsourcing them — is not the best use of time and resources?

Imagine that in your senior living company, you had someone who had some real authority to get to the bottom of problems