I CANNOT REMAIN SILENT ON THIS ONE! This is a horrible mischaracterization of a good company and leaders.

Do your leaders and salespeople listen? Listening costs nothing but a little bit of time. It pays in the form of satisfaction, retention, and move-ins.

I worry, though, that by staying silent we become complicit in the harm that is being done to older people. We should be willing to call out bad operators.

By not talking about the problems, we send the message that we don’t really understand what our customers, what our prospects, need and want. 

There are senior living communities and senior living organizations that looked around and said, “The old way is not working.”

Every single time these horrific things happened because of leadership failures, those leaders made every single senior living community look bad.

Let’s look at the advantages of consolidation, which are the same as those of large organizations in general!

There are other operators that don’t have much status in the current world of senior living that most of us inhabit. And they have a few goals for this!

Each of them are things that can break the industry or be tackled artfully to make the industry stronger.

Conferences are a great way to connect with other industry leaders. Make sure you know when and where each one is happening.

Great leaders don’t make excuses. They see and seize opportunities. Do you have what it takes to bring that leadership to meet the opportunity?

There are a lot of topics tackled, did you miss any of the articles? Here are the top articles that the readers read the most!

As we dreamed together of the possibilities and problems of senior living, I found myself making a list of missed opportunities, or, accurately, untapped ones.

It is possible to like a leader and not really know if they are a great leader or not. Here are the comments of team members from that Foresight TV episode.

From a public perspective, it seems obvious that what is needed is a more principled, proactive approach to regulation and enforcement.

If you do this, you will be transformed as a leader. You will better understand the challenges your salespeople face every single day. 

If my dream for Brookdale were to become a reality, every single senior living organization would be better today than it is.

As I embark on a conference trip, I hope to spend some time learning from people. Here’s a list of questions whenever I meet someone for the first time!

True stories from the 2022 AHCA/NCAL conference in Nashville, Tennessee.

The problem is that leaders only have one set of eyes and ears and it is impossible for them to understand the complexity of their own enterprises.

When it comes to budgeting, those immediately involved in the process are most affected, or even everyone as we face the economic uncertainties of 2023.

After two-and-a-half years of not having all the answers, there was an acceptance that, well we don’t have all the answers — especially workforce issues.

By Steve Moran A few weeks ago I wrote an article titled “The Nursing Home Flim-Flam Game.” I sent...

If a company had only high-performing executive directors they would have only high-performing communities.