Most of the moguls of the Gilded Age of America’s business dominance were self-educated. Credentials don’t confer wisdom, derring-do, or a will toward action.

Residents are told to shelter in place until they are told to do something else. The “until” part is quickly forgotten.

The good is that everyone knows what senior living, assisted living, and memory care mean. The bad is that they (mostly) still see them as less desirable options.

By Steve Moran I am deep into the book The Nvidia Way, by Tae Kim, a fascinating tale of near...

By Jack Cumming Above all else, most senior living communities are businesses. Some are run from...

In 2024, finances and hot news stories were top of mind, judging by these 10 most popular articles. Did you catch ‘em all?

I created this 15-question assessment that will allow you to assess your capacity to listen.

We create plans, we think about contingencies, so that when something extraordinary happens, we are ready. Yet a case like this would be impossible to predict.

When you do this, you will have higher job satisfaction, lower turnover. You will attract more job candidates and better job candidates.

Before making any decision ask, “Does this make for a better resident experience? And be honest with the answer. 

We need to understand who today’s resident is and why they have a strong need to be involved in the decisions that affect their lives.

You can choose to be coachable at any age. I would even argue that if you are older and willing to be coachable you will go further faster.

The common theme here is that enterprises and brands reflect the attitudes of their leaders and that can change over time.

By Jack Cumming LeadingAge is back in full force at the Music City Center convention hall in...

I wanted to make this “7 ways Senior Living Is Better Than 3 Years Ago,” but that would be cheating, because we were still fighting COVID in a super serious and scary way.

My first impression was, “What a cool idea,” but now I am not so sure. There are two huge problems with Netflix’s big idea.

I am more and more convinced we are largely mismanaging the role of executive director in senior living.