Hospitality has many parallels with what we do. Here is what Danny Meyer had to say, with application to the senior living industry by me.

Pushing back against the industry’s predilection for changing vocabulary, while leaving the substance unchanged.

A better story, a new story, a different story that goes so far beyond safety to create a crazy compelling reason to move into senior living.

Effective regulation to protect residents and plain-English financial and contractual documents intended to inform residents. Is it possible?

This is a time we need to be pulling together. We need to be battling the common enemies of COVID-19 and bad press, not eating our young.

The “ 24/7 News Cycle” is poisoning senior living leaders. We are being sucked into a vortex of negativity that is crushing how we do business.

It boils down to service & community. To the community’s residents, families, employees, and the greater community. A no-fail strategy with proven results.

If a week ago, you had told me I’d be writing an article defending REITs or driving traffic to a competitor’s site I would have said you were nuts.

Respond immediately, with empathy. Try to take the discussion off-line. This is all good but it actually misses the big point!

There is no doubt that a vaccine will have a huge, positive impact on senior living. However, the challenges we already had will reemerge.

A once thought impossible, unattainable record was broken. As I look at senior living I find myself “believing” we have a belief problem.

Do you know about the Dunning-Kruger effect? I am fearful that it too often impacts leaders in all walks of life, including senior living.

Ageism in hiring is a hot topic. But sometimes an older candidate is just an old bad apple as opposed to a victim of ageism.

There is some tension between a government approach and private enterprise approaches to aging. Both approaches need to be considered.

Conversations on Race to highlight the Black experience and explore diversity issues in senior living. Interview with Sunyatta Amen and Jack Sterne.

Steve Moran has filled his pages with raw, unfiltered insight that comes from years in senior living, uncovering the “messy truths” of being a leader.

While cold food was a problem it was not THE REAL PROBLEM. In many cases, solutions to big problems don’t cost anything at all.

I learned important principles such as “You scratch my back, I’ll scratch yours”. You know, the law of reciprocity. Whose back have you stopped scratching?

How do you handle the throngs of vendors that want your time? Are operators being too nice? Sometimes no is kinder than maybe.

We have always been mildly embarrassed by this part of senior living. Now there is a desire to act as if our embarrassing cousin is not part of the family.

Aged care has been the elephant in the room for generations. It’s an enormous issue that everyone knows about but most people don’t want to discuss.

Some people seem to be completely blind to the problem and completely miss the point of the conversations we are having about race.