Category: Leadership
I Am Pissed Off, and You Should Be Too
I CANNOT REMAIN SILENT ON THIS ONE! This is a horrible mischaracterization of a good company and leaders.
Read More“I’m the Supervisor”
Do your leaders and salespeople listen? Listening costs nothing but a little bit of time. It pays in the form of satisfaction, retention, and move-ins.
Read MoreWill Ownership Transparency Make Nursing Homes Better?
I worry, though, that by staying silent we become complicit in the harm that is being done to older people. We should be willing to call out bad operators.
Read MoreWhat Are the Proven Problems We Solve?
By not talking about the problems, we send the message that we don’t really understand what our customers, what our prospects, need and want.
Read MoreWhen Things Are in a Slow Death Spiral …
There are senior living communities and senior living organizations that looked around and said, “The old way is not working.”
Read MoreIt Would Be Freaking Extraordinary If Senior Living Did This …
Every single time these horrific things happened because of leadership failures, those leaders made every single senior living community look bad.
Read MoreCapital Ideas: Size Matters
Let’s look at the advantages of consolidation, which are the same as those of large organizations in general!
Read MoreUnlicensed Nursing Homes …
There are other operators that don’t have much status in the current world of senior living that most of us inhabit. And they have a few goals for this!
Read More7 Existential Threats to Senior Living
Each of them are things that can break the industry or be tackled artfully to make the industry stronger.
Read More2023 Senior Living Conferences
Conferences are a great way to connect with other industry leaders. Make sure you know when and where each one is happening.
Read MoreDo You Have What It Takes?
Great leaders don’t make excuses. They see and seize opportunities. Do you have what it takes to bring that leadership to meet the opportunity?
Read MoreThe 10 Most Popular Articles of 2022
There are a lot of topics tackled, did you miss any of the articles? Here are the top articles that the readers read the most!
Read MoreMissed Opportunities — the Path to Full Occupancy
As we dreamed together of the possibilities and problems of senior living, I found myself making a list of missed opportunities, or, accurately, untapped ones.
Read MoreArrow Senior Living “Foresight TV” Aftermath
It is possible to like a leader and not really know if they are a great leader or not. Here are the comments of team members from that Foresight TV episode.
Read MoreIs Sensible Regulation Possible?
From a public perspective, it seems obvious that what is needed is a more principled, proactive approach to regulation and enforcement.
Read MoreIf Every CEO Would Only Do This …
If you do this, you will be transformed as a leader. You will better understand the challenges your salespeople face every single day.
Read MoreMy Dream for Brookdale
If my dream for Brookdale were to become a reality, every single senior living organization would be better today than it is.
Read MoreThe 8 Questions I Want to Ask You
As I embark on a conference trip, I hope to spend some time learning from people. Here’s a list of questions whenever I meet someone for the first time!
Read MoreScenes From a Conference, Starring Women
True stories from the 2022 AHCA/NCAL conference in Nashville, Tennessee.
Read MoreFaces of AHCA/NCAL – 2022 Conference and Expo
At AHCA/NCAL 2022, we set out to do something new: make a who’s-who photo journal of the wonderful people we met! Here are some of the faces of senior living.
Read More10 Bad Habits Every Senior Living Leader Needs to Avoid
The problem is that leaders only have one set of eyes and ears and it is impossible for them to understand the complexity of their own enterprises.
Read MoreBudgeting, Planning, and Mission
When it comes to budgeting, those immediately involved in the process are most affected, or even everyone as we face the economic uncertainties of 2023.
Read MoreHow It’s Going Out There [Judging by AHCA/NCAL]
After two-and-a-half years of not having all the answers, there was an acceptance that, well we don’t have all the answers — especially workforce issues.
Read MoreNursing Homes Are Crazy-Making
By Steve Moran A few weeks ago I wrote an article titled “The Nursing Home Flim-Flam Game.” I sent...
Read MoreThe Best Executive Directors in Senior Living
If a company had only high-performing executive directors they would have only high-performing communities.
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