Category: Leadership
Leadership
PopularThe Oracle of NIC — Will the Economy Help or Hurt Senior Living?
The best place to go to help you figure it out.
Making Lemonade from 2020 Lemons
What no one is telling you about 2020 is that plenty of GOOD things actually did happen . . . AND you had something to do with them!
Read MoreThe Public Hates Senior Living – What Are We Going to Do About It?
It is easy to hate the message and the messenger, but this is the public perception reality. What’s the proof you ask?
Read MoreObscure News: An Evolving Story
A new practice standard for “Continuing Care Retirement Communities and At Home Programs” begs the question, does the world need actuaries?
Read MoreDo Your Values Translate To Organizational Behaviors?
Only about 10% of organizations actually translate their values into behaviors. This is a huge huge problem.
Read MoreThe Littlest Elephants in the Room
As we embark on a new year that promises more opportunities than its predecessor, it is a good time to reconsider industry fundamentals.
Read MoreThe COVID Vaccine in Senior Living – An Inside Perspective
You get the exciting call that your community is getting the vaccine. What comes next is confusion and frustration.
Read MoreThe Fatal Decision to Chase Happiness
The leadership lesson here is to be very careful about what you are chasing; to make sure what you are chasing will actually make you happy.
Read MorePredictions: 5 Ways Sales and Marketing Will Shift in 2021
Top predictions for sales and marketing in senior living. And whether or not occupancy will rebound to pre-pandemic levels this year.
Read MoreLeading with Humility Through a Crisis
A humble leader is one worth following. Earning that kind of trust and respect is crucial when leading in a time of crisis.
Read More10 Predictions for 2021 – Senior Living Edition
Steve shares 10 predictions for the senior living industry in 2021. Because of and in spite of the 2020 pandemic.
Read MoreCan You Believe It? We Turn 10 in 2021!
It has been a weird year, to say the least. We believe, in the end, more good has come from 2020 than meets the eye.
Read MoreAre We Victims of Pandemic Pandemonium?
We need to move beyond the deflection of responsibility that is the blame game. We are all in this together. We all have responsibility.
Read MoreThe Year 2020 Is Not the End of the Story
We are on the cusp of a new beginning. This is our opportunity to reinvent senior living and help our residents live amazing last chapters.
Read MoreMan Loses His Pants in Brawl – My Dream for Senior Living
Imagine two old guys bashing each other with canes or ramming wheelchairs to get the last apartment in your senior living community.
Read MoreThe Tamalpais, Marin County, Gets the Vaccine – Here Is How It Went
When The Tam leadership heard they were going to be first, there were tears of relief. Watch the interview.
Read MoreAre Your Teams Swamped with Family Members Calling for Status Updates?
It’s not unreasonable for families to want to “know what is going on”. What if It were possible to fix this problem?
Read MoreWhat if Ritz-Carlton Went Into the Senior Living Business?
What would it be like in your community if every one of your team members said and believed they were your brand?
Read MoreThe Death of Tony Hsieh
Twice in my life, the death of someone I didn’t know has profoundly rocked me because that person had a profound impact on my life.
Read MoreAre Entrepreneurs Utopians? Imagining Better Living?
If it weren’t for all the old people, would you live in senior living? With friends, fun events, meals, and care available as needed?
Read MoreSkilled Nursing 100% Occupancy – Nuts Right?
This doesn’t happen in normal times. And it is unheard of in the middle of a pandemic. But, this is not even the best story of all.
Read More37 Leadership Hacks in a Pandemic World
Adopting one, two, or six of these hacks will turn you into a better leader, make your team trust you more, and lead to higher margins.
Read MoreWhat We Can Learn From Restaurateur Danny Meyer
Hospitality has many parallels with what we do. Here is what Danny Meyer had to say, with application to the senior living industry by me.
Read MoreShould Senior Living be Standardized? A Crazy Idea?
Pushing back against the industry’s predilection for changing vocabulary, while leaving the substance unchanged.
Read MoreTaco Bell & Senior Living
A better story, a new story, a different story that goes so far beyond safety to create a crazy compelling reason to move into senior living.
Read MoreResidents Speak Out: “A Missed Opportunity”
Effective regulation to protect residents and plain-English financial and contractual documents intended to inform residents. Is it possible?
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