Category: Employee Engagement
Employee Engagement
PopularThe New Senior Living Worker
What if senior living leaders embraced the new reality that team members are a lot more interested in work-life balance?
Avoidance, Denial, Silence: You Can’t Avoid This Elephant
Hereโs an โelephantโ you may be avoiding: Your CNAs.ย And yet they represent your largest employee base. Their needs denied, suggestions met with silence.
Read MorePrisoners, Not Immigrants, to Solve the Staff Shortage
There is this belief that immigration will solve the senior living staffing problem that is growing bigger every day. DONโT COUNT ON IT!
Read MoreThe Greatest Opportunity in the World โ Anyone Can Do It
This more than anything would transform senior living, because there are enough residents for every senior living apartment in this country.
Read More5 Critical Questions About Your Staffing Challenges
There are enough people who would love to work in senior living in your communities. The fix will start when you tackle these questions.ย
Read More20 Things Executive Directors Say Within 20 Minutes of Arriving at Work
1. The first complaint already.
Read MoreRIP, Health Care From Hell: Now There’s This
Your team is your most valuable asset. Providing them with a means to get affordable health insurance shouldnโt be a benefit. It should be a given.ย
Read More21 Scandalous Things Team Members Are Thinking During Your Company Meeting
Do you have an idea what’s inside the mind of your team members while you’re in a company meeting? Here are the top things …
Read MoreWho Is(nโt) Training Our CNAs?
Maybe itโs time to stop simply talking about how wonderful your CNAs are, how they are the heroes in your community, and do something about it.ย
Read MoreIf I Was As Bad at My Job As Some CEOs
Senior living companies, like all companies, have job standards. And if you deviate from those job standards significantly you lose your job.
Read MoreI So Want to Love Them …
People want great work experiences, and when you provide them with great work experiences, they reward you by treating customers as special people.
Read MoreNow This Sounds Like a Fun Onboarding
Workforce recruitment and retention was top of mind at this yearโs AHCA/NCAL conference. And the people had a spirit of โmight as well try it!โ
Read MoreThe Recipe for a Great Team
Here’s a lightly edited manifesto of sorts from a team member. Don’t you want to work here? Don’t you want to be this kind of leader?
Read MoreNashville Understood the Assignment
At places where people truly cared, those teams โunderstood the assignment,โ as the meme goes. More accurately: They understood the mission.
Read More10 Reasons Why Executive Directors Should Be Paid $1,000,000
There is nearly always a lot of talk about pay for frontline workers, but almost no talk about executive directors’ pay.
Read MoreBe Wildly Successful by Doing This
Underpinning Demingโs philosophy is the โempowerment of the individual.โ In his view, businesses that donโt do this are doomed to mediocrity or failure.
Read More… And Yet, Mark
Ideally, tech innovations lead to better care, more efficiency, and more middle-market affordability. And yet … we also have to consider other factors.
Read MoreWellness Wednesday: Do Your Team Members Go Home Happy?
The thing I hear over and over again from team members to regional directors is that they feel like their leaders donโt care about them as people.
Read MoreMy Favorite Critic Strikes Again โฆ Employee Reviews
At the end of the day, there needs to be a hybrid system in employee reviews that accomplishes both goals, and there is likely some art in figuring this all out.
Read MoreHow Do You REALLY Think of CNAs? Deep Down
It makes me annoyed that we donโt hear and talk enough about them. If residents are the heart of senior living, then CNAs are the backbone of our industry.
Read MoreMisfit Employees and the Emerging Freedom Economy
Senior living, too, will have to adapt or become fodder in the new economic experiment with the freedom economy.
Read MoreMisfits, Too – Your Untapped Human Capital
There is generally more talent and corporate potential in the teams that managers and executives lead than is evident on the surface.
Read MorePerformance Reviews Are Like Using Newspaper for Fish Wrap
When there is a performance review that is scheduled weeks or days in advance, that time period is, for most team members, filled with anxiety.
Read MoreWellness Wednesday: Understanding the Millennial Mindset
I don’t think most millennials know that there’s an option to have a career in senior living. The industry has to start speaking to them!
Read MoreYour Quitters and No-Shows Are Telling You Something Important
You have complete control over the message your quitters are sending you. And if you get this right, your occupancy problems will be much smaller.
Read MoreThe Cruelest Manager of All โฆ Someplace up the Chain
They failed these frontline team members by not giving them the skills, knowledge, and discretion they needed to handle this well.
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