Underpinning Deming’s philosophy is the “empowerment of the individual.” In his view, businesses that don’t do this are doomed to mediocrity or failure.

Ideally, tech innovations lead to better care, more efficiency, and more middle-market affordability. And yet … we also have to consider other factors.

The thing I hear over and over again from team members to regional directors is that they feel like their leaders don’t care about them as people.

At the end of the day, there needs to be a hybrid system in employee reviews that accomplishes both goals, and there is likely some art in figuring this all out.

It makes me annoyed that we don’t hear and talk enough about them. If residents are the heart of senior living, then CNAs are the backbone of our industry.

Senior living, too, will have to adapt or become fodder in the new economic experiment with the freedom economy.

There is generally more talent and corporate potential in the teams that managers and executives lead than is evident on the surface.

When there is a performance review that is scheduled weeks or days in advance, that time period is, for most team members, filled with anxiety.

You have complete control over the message your quitters are sending you. And if you get this right, your occupancy problems will be much smaller.

They failed these frontline team members by not giving them the skills, knowledge, and discretion they needed to handle this well.

I am particularly concerned that right now there are really bad things happening in your communities and you have no idea.

We need to continue to look for ingenuity and creative solutions in all departments and all ranks in our communities.

This may not be all that profound, but the isolation from the pandemic somehow sent social skills into the galaxy.

Perhaps there is something more you can do to support your executive director. Let them know you care and are in it with them.

If we are going to build better and grow the next generation of management talent, we need to make sure we nurture and truly mentor them.

The collective group came up with some dynamite ideas. Some will be specific to dining, and others could be used for a variety of positions. Take a look!

One of the biggest battles that the senior living industry is facing right now is employee retention, and the war is raging.

Honestly, have you ever heard of a single instance where a senior living company failed because the people above profits? 

As the workforce shortage continues, employers will miss out if they don’t respond decisively and effectively.

Despite all the challenges and hassles, I have never been so fulfilled as I have in working with the senior population.

The idea that a job was security proved to be a myth during the layoffs of 2020. Even the most dedicated, loyal employees were stretched to their limits.

You have little time remaining before you lose more people, so do not delay this exercise even one more week.