The Ongoing Saga of Sam Veltheim, Resident Director
As Executive Director, Sam knew that he would have to spend considerable time and was willing to rise to the challenge of serving resident-members.
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Category: All Categories
Facing My Mortality at LeadingAge: The Lessons Hidden in Suffering
I continue to live the best life I can, except with slightly more urgency to love my family and a renewed commitment to making the world a better place
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Resident Director: A Tale of Fantasy
Once upon a time, in a CCRC far away, there dwelt a community of docile residents. But the executive director had decided to retire …
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If Someone Audited Your Life, What Would Shock Them?
Leadership work is never “done. Which is why … every once in a while, if we want to be at our best, it is imperative that we STOP.
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Four Strangers and the Key to Happiness
The things we’ve been lured into thinking will make us happy fill time but empty our souls. We’re waking up. And that makes me hopeful for humanity.
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My Contraband Health Tracker
As a technology junkie, I soon became aware of a watch that tracks blood pressure. The only problem. It’s banned in the United States …
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The Loneliest People in America Live Surrounded by People Exactly Their Age
The question is whether we’re willing to admit that 60 years of age-segregated senior living was a mistake.
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The Changing Ethics of American Business
We all live with an unconscious shaping of our values and thinking by the culture in which we live. That’s as true of businesspeople as it is of everyone.
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Why Your Team Doesn’t Trust You (And the Stupidly Simple Fix)
When team members trust their leaders, everything is better. Team members are more productive. They’re happier. They’re less likely to quit.
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Vicarious Vendor Experience
It’s naïve to think that a booth staffed with no more than a salesperson will attract interest. You have to have something to grab attention.
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A Disconcerting Health Care Question
The United States has the highest cost of healthcare of any advanced nation, without the wellness advances to match that outlay.
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The “I Am” Exercise: How Your Identity Shapes Your Leadership Impact
When you don’t consciously choose which identity to lead with, you default to whatever feels comfortable, and comfortable isn’t always effective.
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This Thanksgiving We Broke His Heart
I felt like I was abandoning him after dropping him off. I knew that he was in the best possible place. I felt guilty.
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Food Service and Belonging
CCRC dining differs from dining-out expectations, and starting with residents, instead of corporate, can be the key to successful community living.
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Rural America Could Solve Senior Living’s Affordability Crisis
The benefits for potential residents are obvious — a great living experience at a much lower cost. For the industry, the list is long…
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Love Like Oma and Opa
When you meet someone with whom you want to connect, you can give them that sense of dignity and belonging with Sharon Johnson’s OPA formula.
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Why Your Social Media Strategy Is Failing (And How to Fix It)
Here’s the truth: the algorithm doesn’t care about your content anymore — it cares about conversations. Brooke’s CARE framework turns this upside down …
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The Simple Question That Transforms Team Connection
Connection is the foundation of everything else you’re trying to build as a leader. This one question builds that foundation one sentence at a time.
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Communal Origins of Senior Housing
Senior housing has become a business, which makes it easy to forget its beginnings in grassroots efforts by communities of faith.
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The One Thing Your Team Needs Most (And You’re Probably Missing It)
The thing that makes humans happiest — whether we’re introverts or extroverts — is meaningful interaction with other people.
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Stagnation
Complacency can kill the creative spark, leading, as Dan fears, “to an industry largely indifferent to innovation.”
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What the Joseph Schwartz Pardon Really Tells Us About Senior Living — And Why It Should Worry Us
When a large operator collapses due to massive mismanagement and the person at the center gets a second chance, it sends a terrible message.
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What Does Intentionality in Senior Living Really Look Like
There was this collective sense of purpose — a desire to create real change and walk away with tangible ideas to make it happen.
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Renewal: The Hardest Part of the Job
No enterprise, no organization, no corporation can remain fresh without renewal. The key to renewal is people.
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Why Your High-Performing Team Secretly Hates Their Job (And What You’re Missing)
You can create the greatest working environment, and yet, if your team’s perception is that you, as a leader, don’t care, it doesn’t matter.
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