My Very Own Attacker – So Honored …
You would think that responding is very important to my critic, and yet, as of the time I wrote this article, he had not responded to my post.
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Category: All Categories
EHR: Jargon, Substance, Compliance, and Purpose
This is a call for a universal electronic health record to improve care, reduce fragmentation, and support better outcomes, especially in senior living.
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What Are Your Real Priorities? Do You Even Know?
Your team watches how you spend your time. They mirror your priorities. If you’re constantly in crisis mode, they will be too.
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Tax Matters for Senior Living
Recently, the IRS issued its assessment of how recent tax legislation impacts seniors and, consequently, senior living…
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Winners and Losers — Which Are You?
Winners know there’s another day coming. Another opportunity waiting. More success around the corner. It’s all about mindset …
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Mutual Benefit vs. Corporate Benefit
The future of aging in America is getting brighter, that means that the opportunities are promising for those who correctly grasp the needs …
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Senior Living’s Untapped Healthspan Goldmine
If we are already doing it — focusing on it, helping residents with healthspan — why not expand that to family members and even team members?
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Could an Economic Stumble Hobble Senior Living?
It’s easier to adjust pricing and purchasing for a short-term business than it is for a long-term one. Senior living is long-term.
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It’s Time to Ditch The Feedback Sandwich
Psychologist Adam Grant, in his Substack article titled “Stop serving the compliment sandwich,” offers several reasons why it’s not that effective …
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The Toughest Job in Senior Living
Can you keep your ego intact and still facilitate a transition that elevates local talent while changing from control to support?
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Legal Peril
Let’s hope that we can get there soon to restore justice to senior living providers and to those they serve.
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Senior Living’s Death by a Thousand Cuts: How Nickel-and-Diming Kills Customer Loyalty
We have this great opportunity to figure out how to create something that consumers will love, that will make people proud to be customers.
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Playing With the Dollar
This is a call for the industry to take seriously the looming economic uncertainty and to minimize the risks to senior living enterprises.
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The Weird Kid In Class
What if the employee everyone wants to fire is actually your biggest leadership opportunity? You might be their last chance at a career breakthrough.
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“Clock Creep” Is Quietly Crushing Your Business
If you have a handful of employees padding their hours, it starts to have a real impact on the budget and the bottom line.
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A Traveling CCRC
There is much for CCRC operators and investors to learn from a deep dive into this intriguing new cruising lifestyle venture.
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Brookdale: What’s Next?
It’s time for Brookdale to go back to work, to build back the business that has been lost, and to use its corporate standing to bring value to the world.
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How Well Do You Know Your Team?
You will lead better when you do this, you will be more effective and do a much better job of tapping into their strengths.
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WSJ Takes on CCRCs and the Not-For-Profits
There are things that could be done. It is something the senior living industry should be talking about.
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What if You Had To/Got To Reinvent Your Culture From Scratch?
You can still redesign intentionally. These questions will help you identify what needs to change and what’s worth keeping
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Don’t Let Them Fool You or Guilt You
Acknowledge that it is different for everyone and that some journeys are easier than others — which also means some are harder than others.
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That Dream Job
If you don’t like the corporate nonsense of recruiters, start your own business or find your own path. Your dream job may not be a job at all.
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5 Practical Tools to Help Your Team Feel Understood
Here are five proven tools to bridge the understanding gap without turning your workplace into group therapy.
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Patching the Hole
Many not-for-profit CCRCs face financial decline. It’s time for industry reform to protect residents and restore trust in senior living.
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The Secret Everyone’s Thinking: “I Wish You Understood Me Better”
Leaders who master this create psychological safety not through policies or programs, but through genuine human understanding. They build loyalty …
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