For me, the best part of NIC is always the people. But I also look forward to those “can’t-miss” sessions that help us see where the industry is headed.

What if we were publicly and loudly outraged when a company causes great harm to people? It seems like we should do something, rather than nothing.

Could our breakfast dreamer, now a CCRC resident, be imagining the future of senior living? Dreams are the stuff of which success is built.

I then got to contemplating what it would be like if a senior living community, a senior living organization, made a deliberate decision to overstaff …

Implementation of change is likely to require a bold commitment to the mission, namely, harboring and empowering those who are aging.

“Sankofa” can mean that it’s time to go back in time and correct the present. Can we make that teaching the senior living reality?

This is a call for a universal electronic health record to improve care, reduce fragmentation, and support better outcomes, especially in senior living.

If we are already doing it — focusing on it, helping residents with healthspan — why not expand that to family members and even team members?

Acknowledge that it is different for everyone and that some journeys are easier than others — which also means some are harder than others.

Many not-for-profit CCRCs face financial decline. It’s time for industry reform to protect residents and restore trust in senior living.

“If you can’t move the mountain to Moses, then bring Moses to the mountain.” Sometimes a challenge calls for a mindset reversal.

Dining programs might be enhanced if they gave equality to making dining at home in the more intimate setting of residential units an option …

He told me this story about how their community saved the life of a resident. Steal this for your next sales presentation.  

Good advice for any business, and especially for a residential living business like senior housing. It pays to give customers what they want.

There is the potential to restore our concepts of aging to the people and to give those of advanced years the dignity that their contributions have earned.

Wouldn’t it be better to be an organization of and for those who are aging and want their final years to be meaningful?

Leon Grundstein shared a story with me about how a resident transitioned from being confined to a wheelchair to walking unassisted.

It is critically important for leaders to think about how the audience will react to their messaging. In this case, Delta customers were not fooled.

This does not mean that I don’t love my age; the truth is that there are many parts of being younger that I miss a lot.

How do you see senior living leaders navigating these shifting workplace expectations while maintaining the human-centered care that defines our industry?

What would make me brag that my mom or dad lived in senior living? That should set the minimum standard. This would be a good start.

Which of these problems could you solve today, creating opportunities to deepen your consumer base and to add revenue streams to your organization?

It is a powerful portrayal of how much people who work in senior living care about the happiness of residents and family members.

Change the focus. Give customers what they will want. The customers may not know what they want until the creative genius shows them.

Sometimes the best way to save money is to spend money which is why there is an increased focus on healthy living. Here is why it would save billions …