According to Michael, the response to this question says everything about the experience people are having at work. “Are you willing to give extra effort?”

Implement these five strategies and watch what happens: Your joy quotient goes way up. Your turnover and job dissatisfaction go way down.

This activity, in one fell swoop, will create stronger teams and accidentally make sales and marketing a whole lot easier.

Imagine having him, having someone like him, working in your senior living organization doing this kind of powerful storytelling.

This one activity should actually become a part of your daily practice. It will transform the personal and work lives of those you lead.

These will be game changers in your quest to create the perfect work environment where everyone loves coming to work.

You give positive feedback and suddenly that team member is doing too many things wrong, or one or two big things wrong.

Committees don’t make good decisions, and meetings are more often about personalities and influence than about business realities and opportunities.

When you keep your worst employees, you in effect hand them control of your company. They set the standard for other employees’ behavior.

What are you actually incentivizing? Not what you say you value — but what your people see. The answer could redefine your company’s future.

Suddenly, now, culture is a hot topic, and today I was blown away by a James Lee post on LinkedIn.

I asked senior living leaders to talk about the things families do that drive them crazy. Here is what they told me:

Her team works outdoors in this brutally hot Southern summer for little pay. Here are some things she does that have led to impressive retention …

When you think about your team this way there are great opportunities to increase your competitive edge. This means serving residents better …

While this is good news, we still have some fundamental problems that some operators are addressing better than others.

They tell their friends about the bad things happening to them. Their friends then go, “I would never want to work in that industry,” and the problem grows.  

If the metrics suggest a problem, it needs to be looked at seriously, no matter how much you like that person.