You can still redesign intentionally. These questions will help you identify what needs to change and what’s worth keeping

Here are five proven tools to bridge the understanding gap without turning your workplace into group therapy.

Leaders who master this create psychological safety not through policies or programs, but through genuine human understanding. They build loyalty …

The staffing crisis has become our industry’s constant companion, offering a strange comfort in its familiarity. 

There are many things that create a great workplace environment for team members. But this one crushes all the rest.

Organizations need talent, and micromanaging leaders kill talent. How can we show leaders that putting team members first is key to enterprise success?

The magic 19 words to turn a very difficult situation or conversation into an encounter with an amazing positive outcome.

I know there will always be bad things that happen and operators who only care about profits. But you can do something …

According to Michael, the response to this question says everything about the experience people are having at work. “Are you willing to give extra effort?”

Implement these five strategies and watch what happens: Your joy quotient goes way up. Your turnover and job dissatisfaction go way down.

This activity, in one fell swoop, will create stronger teams and accidentally make sales and marketing a whole lot easier.

Imagine having him, having someone like him, working in your senior living organization doing this kind of powerful storytelling.

This one activity should actually become a part of your daily practice. It will transform the personal and work lives of those you lead.

These will be game changers in your quest to create the perfect work environment where everyone loves coming to work.

You give positive feedback and suddenly that team member is doing too many things wrong, or one or two big things wrong.

Committees don’t make good decisions, and meetings are more often about personalities and influence than about business realities and opportunities.

When you keep your worst employees, you in effect hand them control of your company. They set the standard for other employees’ behavior.

What are you actually incentivizing? Not what you say you value — but what your people see. The answer could redefine your company’s future.

Suddenly, now, culture is a hot topic, and today I was blown away by a James Lee post on LinkedIn.

I asked senior living leaders to talk about the things families do that drive them crazy. Here is what they told me: