By Leigh Ann Hubbard
What was big in 2023? This was!
Here are this year’s articles you viewed most.
You were into provocative challenges (Steve Moran), in-depth analysis (Jack Cumming), and insider insights (Susan Saldibar).
And the #1 story of the year? The charges in March against Loren Shook, Jason Russo, and Kim Butrum at Silverado Senior Living. Steve called the charges outrageous, and behind the scenes, readers told him they agreed.
Seven months later, the charges were dropped!
Happy New Year to Silverado, and everybody in senior living. May 2024 bring hope, full buildings, happy residents, and fulfilled staff.
This Year’s Top 10 Articles
10. Customer Service to Love and to Hate
By Jack Cumming
Let’s not let senior living ever become like cable.
9. Capital Ideas: The Trial Lawyer?
By Jack Cumming
The driver took off like a bat out of hell. As he disappeared, I caught the license plate, California COURT6. Aha, I thought, a trial lawyer.
8. CNAs Spill: 5 Things We Really, Really Need
By Susan Saldibar
“They have a story to tell, but nobody’s listening.”
Sponsored by KARE, a Foresight partner.
By Steve Moran
When I first heard the news that Attane abruptly shut down, giving employees no advance notice and no severance, I was not surprised.
By Steve Moran
I love to visit senior living communities that are doing something unusual.
5. New Senior Living Company: Sugar Shack Senior Living
By Steve Moran
Inspired by The Savannah Bananas.
4. 20 Things Executive Directors Say Within 20 Minutes of Arriving at Work
By Steve Moran
- “The first complaint already.”
3. 7 Existential Threats to Senior Living
By Steve Moran
Each is something that could break the industry or, tackled artfully, make the industry stronger.
2. Congratulations to These 2023 Foresight Award Winners
By Leigh Ann Hubbard
As role models for the industry, they demonstrate compassion, creativity, passion, and drive.
1. I Am Pissed Off, and You Should Be Too
By Steve Moran
The Los Angeles district attorney announced the filing of charges against Silverado Senior Living and three executives for infections that took place in March of 2020. This is a good company; the leaders being charged are good people, and they are being trashed by LA County and by the press.
