Complacency can kill the creative spark, leading, as Dan fears, “to an industry largely indifferent to innovation.”

When a large operator collapses due to massive mismanagement and the person at the center gets a second chance, it sends a terrible message.

No enterprise, no organization, no corporation can remain fresh without renewal. The key to renewal is people.

Not-for-profit operators have dominated senior living, but with time, even the best of them tend to become money-focused, with service secondary.

When you do this, pick the resident or resident family you like the least, not your favorite. Doing this one thing will be much more impactful.

They’re dreaming big dreams for their organizations and our industry. But I can tell you this: it will be something amazing.

Here’s the truth: if your people aren’t following the mission, they’re just following you. And when you’re gone, so is the direction.

It’s only fair to talk about problems when you offer a better way. The potential for transformation grows exponentially!

The secret to Nvidia’s relentless innovation lies in their willingness to erase even their best ideas to make room for better ones.

Will he have a new vision for Brookdale, or will he follow the guidance from the board’s money interests? That remains to be seen.

They need to be thinking about how to create wow experiences, in particular for residents and family members.

An invitation to the induction ceremony is one of the highlights that an attendee at a LeadingAge Annual Conference can receive.

At first, it was just me, then a small team. I owned all the successes and, more importantly, the failures. But now…

The dream is to put customers first and to give them a seat at the table. The consumer voice can be the key to the future.

If you’re thinking, “Steve Moran has lost his marbles,” I get it, but first, hear me out.

Let’s make the people industry — senior living and its relatives — the source that other industries look to when they need talent.

On the surface, this sounds ridiculous. A spray oil company creating memories? Yet this “audacious” goal has turned them into an unstoppable force.

You would think that responding is very important to my critic, and yet, as of the time I wrote this article, he had not responded to my post.

Your team watches how you spend your time. They mirror your priorities. If you’re constantly in crisis mode, they will be too.

Winners know there’s another day coming. Another opportunity waiting. More success around the corner. It’s all about mindset …

The future of aging in America is getting brighter, that means that the opportunities are promising for those who correctly grasp the needs …

We have this great opportunity to figure out how to create something that consumers will love, that will make people proud to be customers. 

It’s time for Brookdale to go back to work, to build back the business that has been lost, and to use its corporate standing to bring value to the world.

You will lead better when you do this, you will be more effective and do a much better job of tapping into their strengths.