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If I were in charge of American Airlines, I would be 100% focused on taking care of my customers believing that is the single best path to high margins.

If you find yourself feeling down, or alone, or unsupported, try this. It takes about ten minutes. It costs nothing. And it might change how your day feels.

The concept could translate into something marvelous and wonderful that completely changes how we think about serving older people.

“The leaders weren’t commanding from above; they were building trust that allowed the group to self-organize toward its horizon.”

None of this requires you to believe in journaling as a lifestyle. It just requires you to notice that an unmanaged brain is a noisy one.

Trust is higher. People are more engaged. They’re more willing to speak up. And leaders are more likely to get the information they actually need.

Most of us will never have trouble finding opportunities to talk. The discipline is recognizing those moments when talking is the wrong thing to do. 

So there are now three threads: a defamation case, a contract case, and whatever gets resolved in arbitration.

As a leader, your job isn’t to be the smartest person in the room or the one doing the most work. It is your job to be a force multiplier!

MorseLife held a vaccination clinic. 976 people were vaccinated. More than half, 567 people, were not eligible under the program.

Amplifii has since filed its own breach of contract suit against MorseLife, and the agreement itself, along with a lengthy attached schedule of duties.

The feedback sandwich protects leaders, not employees. Switch to Situation-Behavior-Impact for honest communication that actually changes behavior.