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If I could take my very long list of weaknesses and magically turn them into strengths, I would be the most amazing leader in the world.

Senior living needs more leaders who think like nurses — who naturally begin with the question: What does this person need to achieve their goals?

I hated doing homework. I hated cleaning my room. I hated hard work. Along the way, I found things I was passionate about

There’s talk of artificial intelligence and robotics, but no one I know of is doing anything meaningful to achieve a competitive advantage.

This 5-day challenge provides you with a structured plan to express the impact your team members have on you.

They use something called “Recipes” that allow them to be great over and over again. This recipe is worth stealing.

If I were in charge of American Airlines, I would be 100% focused on taking care of my customers believing that is the single best path to high margins.

If you find yourself feeling down, or alone, or unsupported, try this. It takes about ten minutes. It costs nothing. And it might change how your day feels.

The concept could translate into something marvelous and wonderful that completely changes how we think about serving older people.

“The leaders weren’t commanding from above; they were building trust that allowed the group to self-organize toward its horizon.”

None of this requires you to believe in journaling as a lifestyle. It just requires you to notice that an unmanaged brain is a noisy one.

Trust is higher. People are more engaged. They’re more willing to speak up. And leaders are more likely to get the information they actually need.