HELPFUL RESOURCES
EDITOR’S PICKS
The Cost of Inaction: Delaying Finance Outsourcing
If your finance team is feeling the strain — or if you’re simply curious about how outsourcing could help — you don’t have to figure it out alone.
Who Should Be Innovating In Your Organization?
The most successful innovation leaders don’t say “follow me” — they say “I believe in your vision. How can I help make it happen?”
Richard Branson’s One-Sentence Business Revolution
In Branson’s world this means leaders need to genuinely care about people and they need to hire people who genuinely care about people.
TECHNOLOGY
An Ancient View of AI Origins
Grappling with artificial intelligence and the related question of how AI should be regulated brings the obvious challenge of change in senior living.
Exciting Artificial Intelligence News
Wouldn’t it be a turnaround if senior services were at the forefront of this coming revolution instead of being seen as a laggard?
Little Noticed at LeadingAge California Meeting
There’s huge potential for technology in senior living. Provider leaders need to stay alert, so their enterprise isn’t suddenly rendered obsolete.
DEVELOPMENT
Big Business Conundrum: Build or Buy
A senior living asked panelists whether they favor building or buying as the better alternative for investing. Which approach provides the greater return?
The Guilt-Free Guide To Saying No: Your Sanity Is at Stake 🚫
It’s okay to say no to people’s requests. I’m not exactly an expert at this, but perhaps these 8 principles will help!
Legal Peril
Let’s hope that we can get there soon to restore justice to senior living providers and to those they serve.
EMPLOYEE ENGAGEMENT
Get Better Feedback From Your Team Members
The traditional way of getting feedback from team members often leaves most leaders frustrated. Here is the solution …
“You Wont Believe What My Boss Just Did”
Have you ever said, ‘I can’t believe what my boss just did?’ And I bet it was always something negative, something bad.
Immigrants Among Us
Many impacted immigrant workers come from countries that revere elders, which led the residents and cooperating management to take action.
LEADERSHIP
Rethinking Failure
At first, it was just me, then a small team. I owned all the successes and, more importantly, the failures. But now…
Character Still Matters
The dream is to put customers first and to give them a seat at the table. The consumer voice can be the key to the future.
Make This Your Leadership Secret Weapon
If you’re thinking, “Steve Moran has lost his marbles,” I get it, but first, hear me out.
LIFE ENRICHMENT
Old Geezers Still Dream …
Just because you’re up in years some doesn’t mean you don’t have hopes and dreams and aspirations just as much as younger people do.
5 Ridiculously Wrong Things With This Post
If senior living is truly about creating exceptional experiences for residents, we need to start giving them real budgets to create real experiences.
Continuing Loneliness
The idea is that even if artificial intelligence (AI) companionship can seem empathetic, it’s still just a machine.
SALES & MARKETING
Could This Be The Sales Message Senior Living Needs?
People don’t buy products; they buy back their lives. They buy hope. They buy the promise of reclaiming what aging tried to steal.
A Home for Lame Ducks
How would the market respond if the industry were upfront with the implicit outcome that residents are lame ducks for life?
What CCRC Operators Don’t Want to Hear
It’s time to pull a Steve Jobs and totally upend and reinvent the industry for the better. “You’ve got to start with the customer.” – Steve Jobs.
FORESIGHT RADIO
S7 Episode 18 – Blending Ownership, Operations, and Innovation in Senior Living
From innovative capital strategies to pioneering voice-powered technology: lessons on resilience, culture, and what the future holds for senior living.
FORESIGHT TV
A Conversation With Susie Singer Carter
Susie Singer Carter, of No Country for Old People: A Nursing Home Exposé, joins Steve Moran to discuss the creation of the documentary.