By Steve Moran
This is a tricky question. If you know your team members too well, you can end up in a weird, enmeshed relationship that is unhealthy for everyone. It becomes difficult to remain objective, offer constructive criticism, and hold team members accountable. It is also exhausting.
But if you don’t know them at all, it is impossible to help them grow, to take advantage of their strengths, and to work around their weaknesses.
Most leaders think they know their team members better than they do, and this knowledge gap is a problem. It makes leadership much harder and will lead to poor work performance and higher turnover.
The better you understand your team members — what they care about, what they think about, what worries them and excites them — and as you serve them better, their performance will be much, much higher.
This simple exercise will help you know them better.
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