By Steve Moran
The traditional way of getting feedback from team members often leaves most leaders frustrated. You sit with them individually or in groups and ask the standard questions:
- “What feedback do you have for me?”
- “What suggestions do you have?”
- “How are things going?”
- “What would make things better?”
These aren’t bad questions, but they rarely give you the honest, actionable insights you’re hoping for. You walk away feeling like you didn’t learn much of anything useful.
Here’s the problem: Your team members don’t want to disappoint you, hurt your feelings, or — let’s be honest — risk their job security. Even with the best intentions, an inherent power imbalance can make people hold back.
Here is the solution …
Continue Reading on Practical Passionate Leadership (Substack) …




Hi Seniorlivingforesight,
So much of the MSP business relies on preventing client churn and finding upsell opportunities during Quarterly Business Reviews. The problem is, the 90 days between those meetings can be radio silent, allowing small issues to become big frustrations.
QORD.ai helps solve this by creating subtle, personalized check-ins between your formal reviews. Our AI ensures every client feels attended to, strengthening the relationship and uncovering small problems before they lead to churn.
It’s a simple way to make your account management more proactive without adding manual work.
Is improving proactive client communication on your radar?
Best regards,
Justin
QORD.ai
108 W Dallas St, Broken Arrow, OK 74012
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