Would your staff have the nerve to call out a co-worker for a bad attitude?
By Steve Moran
I know this is weird, but I belong to a Facebook Group titled: “All the things Starbucks’ employees want to say but can’t.” The group is for Starbucks employees but I asked for membership and they let me in. A few days ago I saw this post (slightly edited for clarity and profanity).
So I’ve been with Starbucks since 2013 (189) and I just went through the Montreal airport Starbucks by gate 60. I am disgusted by the barista at the counter.
I approached the counter with a smile and friendly hello, she sighs and says “yup”. So I ask if they are closing soon or something and she’s like “yeah” so I was like ok. No worries I didn’t really need a drink and started walking away and she decides to roll her eyes at me.
Seriously girl I did nothing to deserve that treatment. I start walking away and then I decide nah I’m going to say something. So I turn around and tell the girl, “Hey I work for Starbucks too and I would never treat a customer the way you just treated me”. She says something along the lines of “durr… what?”
I explain I said hi and you didn’t greet me back and you rolled your eyes at me. She says whatever and walks away so I tell her she sucks at her job.
It was probably not the right thing to say but “seriously stuck up teenager” is not a personality type I handle well.
You don’t deserve to work for Starbucks. So insanely rude. I hope you lose your job and have to get work at McDonalds or some crummy place where you actually have a reason to roll your eyes. UGH.
The comments that followed this post mostly agreed with Dora, unhappy that a fellow team member would make the rest of the team look bad.
I found myself wondering how this would work out in the world of senior living? If one of your team members had a bad attitude, would another team member get mad about it? Would they be willing to say something about it? I believe it is a great story to tell to your team and to ask those questions.
It is a great and maybe sobering question for leaders to ask themselves.
If you know this could happen in your organization, that is awesome and amazing! It means you are really making teamwork happen in your communities.