By Susan Saldibar
Steve Moran said something that made me mad.
During a recent Tech Tuesday broadcast with PointClickCare’s Kristy Yoskey, he talked about a bad experience he had with his stepdad’s assisted living community. Seems the stepdad had become combative, even refusing to take a shower for one week. Not only was Steve never informed, even some of the staff were clueless.
You’ve gotta be kidding me …
How is it possible for senior living communities to be this dysfunctional in 2025?
And how about the fact that the frontline employees themselves lacked information? And you have to wonder if Steve’s stepdad might have been coaxed into that shower if the CNA weren’t feeling so rushed to get to the next resident!
The fact that we’re still dealing with this nonsense seems almost criminal.
Because there’s no excuse in a world where integrated care coordination platforms like PointClickCare (a Foresight partner) exist.
So here are four things that really jumped out at me from the broadcast:
- There’s no excuse for not using technology to augment staffing shortages.
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- Instead of a CNA spending 30 seconds consulting an app complete with staff and physician notes and walking directly into a resident’s room armed with everything they need to know to optimize their time with a resident …
- They’re spending 30 minutes listening to verbal updates from the prior shift or reading jotted down notes from staff or families. And the resident is waiting!
How much valuable time could your reduced staff save with instant access to data?
How many more residents could they serve walking in with full, real-time updates?
- There’s no excuse for not using technology to improve the resident experience.
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- Instead of a connected care ecosystem that provides fingertip access to a full digital record arming staff with exactly what the resident needs …
- They must piece together information from binders and sticky notes. How accurate is it? What might be missing? The quality of care suffers as a result.
How could they have improved the resident experience with better information?
How much more confidence would they have knowing their actions are based on data that is both timely and accurate?
- There’s no excuse for not using technology to improve transparency with family members.
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- Instead of providing families with a care portal to give them a window into real-time updated information on their loved one, including increasing care needs …
- Families are in the dark, blindsided by issues and left confused and angry at sudden increases in care payments. (“Why is dad’s care bill $1,000 more all of a sudden?”)
How different would a conversation about elevated care costs be if the family already knew or you could at least present a clear record of escalating care needs?
How much easier would it be to collect the added revenue?
- There’s no excuse for not using AI to make the technology smarter and workers stronger.
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- Instead of embracing AI, and harnessing its power to make the lives of the workforce and residents better …
- Fear that AI is taking the place of humans is keeping the frontline shackled to old school processes, delaying hands-on care while they grapple with putting together and updating resident profiles that AI could have delivered instantly (and more accurately).
How much less rushed would they feel if AI hunted down the information for them?
How much more skilled would they become because AI did the legwork, allowing them to thrive and shine?
Speed, connection, confidence. And that’s just the beginning.
PointClickCare’s platform connects the entire resident environment from move-in to assessment to staff coordination of care with physicians, pharmacy, home care, financials, and back to the staff, resident, and family members.
But they’re going even further. Kristy talks about some pretty cool enhancements and future capabilities they’re planning, so check out the episode. Then check out PointClickCare’s care coordination platform.
No more excuses.
