Shep Roylance describes the good and the bad he’s seen visiting senior living communities.
By Pam McDonald
He says, “The coolest thing I see at any building, forget about the location . . . I like to see a really solid staff, an interactive staff. I like walking in the building and you can feel the energy . . . and you know immediately they have great staff in there . . . .
“Everybody’s clean, the building smells good and . . . everybody’s smiling. I like that, you know. I’ve been to buildings in terrible locations and they’re 100% occupied and do better than most of the buildings in the prime locations. It all has to do with operations. Operations is everything.”
He notes that he’s seen bad operations as well. “I’ve seen residents running down the hallways naked, I’ve seen hall lights gone for 5-10 minutes while you’re walking through giving a tour . . . I like to see how far I can get through a building before somebody stops me.
“I have actually gone through buildings, walked all through buildings, through the kitchen, got up on the roof and came back down and not one person ever stopped me. It’s frightening . . . Some of these buildings I can’t believe they’re still licensed. It’s sad; it really is sad.”
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