In this clip from Heard in the Halls, Lindsey and Steve talk about one of senior living’s biggest challenges: silos. When every department is caring for the same resident but working from different goals and agendas, collaboration breaks down. The solution starts with getting everyone at the same table. Watch the full episode HERE.
Transcript:
So we can start poking the bear a little bit. Senior living is not one way. How do you actually bring all of that together to create what’s best for residents?
You put everyone at the same table.
That’s exactly what’s going on. Everyone is telling the story from their own perspective instead of collaborating. Everyone is in their own lane.
There are always a lot of complaints in senior living about people operating in silos, but no one really explains what that means. How do you operate in silos if you are all taking care of the same human?
It happens because everyone has different goals, different agendas, and different things they are trying to achieve. But they are not sitting at the same table talking about those things.
