By Steve Moran
In part one of this two-part series, we asked what it would be like if a senior living organization made the decision to become less of a top-down organization and became a living organization where everyone, including the front-line team members, felt and had real autonomy and a real sense of ownership.
We took a look at Zingerman’s, a dining experience company based in Ann Arbor, Michigan, as the base for exploring how this might work in senior living.
What Makes It Work …
They do three core things:
- They have a clear, well-defined shared goal
- They give every team member a sense of ownership
- They provide every team member real autonomy
You really need to go back and read part one to get the full impact, but here is what it might look like in senior living.
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