Applying your Customer Service Standards to your Hiring Process
Rebecca McNeil asks this question: Do you treat your candidates like customers, with the goal of providing them excellent customer service?
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Author: rebeccamcneil
4 Steps to Improve the Candidate Experience in Long-Term Care
A few weeks ago, I presented at the American Society for Healthcare Human Resources Administration...
Read MoreIs your Long Term Care Organization Prepared for the CMS?
Long Term Care Facilities that have been designated as a Special Focus Facility, or have a history of quality issues and deficiencies, could be at risk for losing their Medicare funding.
Read MoreHow Long Term Care Organizations can Reduce Hospital Readmissions
According to the Robert Wood Johnson Foundation, one in five patients wind up back in the hospital within 30 days of leaving, creating a “revolving-door” affect. The readmission of Medicare patients alone amounts...
Read MoreDon’t Rely on Money to Motivate your Long Term Care Employees
The healthcare/senior housing sector is one of the few industries that, despite the current economic decline, has a high-volume of job openings.
This means a lot of applicants however not everyone is equipped with the compassion and adaptability required to work in long term care, which makes recruiting for this industry a major challenge.
Read More3 Best Practices for Creating a Culture of Employee Accountability
Back at their conference in December, the National Forum on Quality Improvement in Health Care tackled one of the biggest issues facing an aging population: What can we do right now to ensure that we pass on a culture of...
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