HELPFUL RESOURCES
EDITOR’S PICKS
TECHNOLOGY
Litigation Liability
Augmented intelligence bots at hand to help staff do the right thing can turn a distorted system in favor of those who commit to helping others.
Senior Living and CES: Marriage Made In …
I am not quite sure I am ready to move CES to my “every year” conference schedule, but it is heading in that direction.
Dining: This Is What Prospects (and Residents) Actually Want
I’ve covered senior living dining and technology, but I’ve never seen the two put together quite like this.
DEVELOPMENT
Bucking the Senior Housing Trend
It’s time to drop the “senior” from senior housing. It’s time to get out of senior housing financing and into housing financing.
What Is Senior Living?
Perhaps the real problem is that the goal is more about creating pots of gold than providing optimal experiences for older people and their family members.
Bridging the Gap
The big question is whether this generation of senior living leaders will be the first to transform the offering so that it is one that they choose for themselves.
EMPLOYEE ENGAGEMENT
The Weird Kid In Class
What if the employee everyone wants to fire is actually your biggest leadership opportunity? You might be their last chance at a career breakthrough.
“Clock Creep” Is Quietly Crushing Your Business
If you have a handful of employees padding their hours, it starts to have a real impact on the budget and the bottom line.
What if You Had To/Got To Reinvent Your Culture From Scratch?
You can still redesign intentionally. These questions will help you identify what needs to change and what’s worth keeping
LEADERSHIP
Senior Living’s Death by a Thousand Cuts: How Nickel-and-Diming Kills Customer Loyalty
We have this great opportunity to figure out how to create something that consumers will love, that will make people proud to be customers.
Brookdale: What’s Next?
It’s time for Brookdale to go back to work, to build back the business that has been lost, and to use its corporate standing to bring value to the world.
How Well Do You Know Your Team?
You will lead better when you do this, you will be more effective and do a much better job of tapping into their strengths.
LIFE ENRICHMENT
What a Crazy Idea … What if We …
I then got to contemplating what it would be like if a senior living community, a senior living organization, made a deliberate decision to overstaff …
It Started With Charity
Implementation of change is likely to require a bold commitment to the mission, namely, harboring and empowering those who are aging.
Our Hidden Challenge: Sankofa
“Sankofa” can mean that it’s time to go back in time and correct the present. Can we make that teaching the senior living reality?
SALES & MARKETING
A Fresh Focus: Do Not “Go Gentle Into That Good Night”
The NIC conference is always one of the most anticipated events of the year for the opportunities it fosters, getting investors, network, make deals and …
The Domino’s Pizza Strategy That Could Transform Senior Living Forever 💡
In every family’s life, there is a need for a break when being a family caregiver — events everyone needs to attend, for multiple hours or even overnight.
It’s Ridiculous: We Don’t Even Understand Our Own Audience
This is a wake-up call …. When Nvidia, now the leading player in the development of graphics and AI chips, was about 10 years old …
FORESIGHT RADIO
S7 Episode 15 – Standing Out in a Sea of Sameness: Creating Connection Through Video & Voice
We sit down with Christy Freeze to talk about everything from breaking out of the “sea of sameness” to building trust with prospects.
FORESIGHT TV
What’s Really Going on at NIC?
Steve Moran & Lisa McCracken discuss what to expect when decision-makers across the industry come together for the 2025 NIC Fall conference.