Think twice before making decisions that are considered to not involve residents at all or to be so minor as to not be worth talking to residents about.
By Steve Moran
We loudly proclaim that senior living organizations strive to provide residents whatever their hearts desire. Too often though, we make decisions that we consider to not involve residents at all or to be so minor as to not be worth talking to residents about. Occasionally, we make decisions we think they won’t particularly be happy with but we believe it will be in their best interests.
Trish Barbato brings this point home in this short, one-minute video clip:
This video is part of a longer interview that will be available exclusively at Senior Living Leadership Hub once the site is launched.