By Steve Moran

I watched this very short [Instagram video] by Zack Frongillo, the director of entertainment for the Savannah Bananas sports entertainment team.

In this video, he tells his story about how he got the job. It’s worth watching; the bottom line is this: He has completely bought into and sold out to the Savannah Bananas’ single most important mission: “Fans First.”

The team’s big idea is that everything they do must be tested against that standard. Everything. That includes ticket pricing, ticket purchasing, driving into the parking lot, getting to your seats, waiting for the game to start, and heading back home.

The Difference Between Saying It and Living It

Continue reading on Practical Passionate Leadership (Substack) for free.