In senior living, we often act like we have to choose: hospitality or care. In this clip, Bill Pettit challenges that assumption — and makes the case that hospitality isn’t “extra,” it’s a delivery system that can elevate care.
Watch the full interview to hear the full interview between Steve and Bill, where they unpack Bill’s mission to focus on giving seniors what they want so they can thrive the way that works for them.
Transcript
Steve: One of the other things you’ve talked about—today and in the past—that keeps rattling around in my head is the question of hospitality versus care.
Bill: I’m looking forward to our debate on that, because I don’t believe there’s anything about a hospitality structure that’s incompatible with delivering quality care. I think we can talk through it. And I’m looking forward to convincing you that it doesn’t have to be care or hospitality.
