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Tag: fixing problems

No One Sets Out to be a Bad Leader

No One Sets Out to be a Bad Leader

by Susan Saldibar | Feb 22, 2017 | Leadership | 0 |

No one sets out to be a bad leader . . . and who can disagree? Yet, they do exist. So what goes wrong? And who (or what) is to blame?

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Getting It Right After it Goes Bad – Lessons From Southwest Airlines.

by Steve Moran | Aug 20, 2013 | Leadership | 2 |

A great lesson from Southwest Airlines on how to recover from a significant customer satisfaction failure.

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