If We Treated Our Residents and Their Families Like Customers
I worry that too often senior living families and residents, once they are in the community, are treated as necessary evils than valuable customers.
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Tag: family relations
Spitting Mad: Crappy Operators are Killing Us!
This is a story about your enemy and mostly we don’t have the courage to name it
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How Do We Make Them Feel?
At the end of the day we are in a people business. That’s it!
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