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Tag: family relations

If We Treated Our Residents and Their Families Like Customers

If We Treated Our Residents and Their Families Like Customers

by Steve Moran | Jan 14, 2020 | Leadership | 1 |

I worry that too often senior living families and residents, once they are in the community, are treated as necessary evils than valuable customers.

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Spitting Mad: Crappy Operators are Killing Us!

Spitting Mad: Crappy Operators are Killing Us!

by Steve Moran | Jul 1, 2019 | Life Enrichment | 0 |

This is a story about your enemy and mostly we don’t have the courage to name it

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How Do We Make Them Feel?

How Do We Make Them Feel?

by Steve Moran | Sep 25, 2018 | Life Enrichment | 0 |

At the end of the day we are in a people business. That’s it!

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