What’s really driving executive director burnout in senior living? And why are so many operators struggling to hire — and keep — great leaders?

In this episode of Foresight Radio, Steve Moran speaks with Chris Heinz, president and managing partner at Westport One, for a candid conversation about leadership, recruiting, burnout, culture, and the future of senior living operations.

Chris shares why the industry’s obsession with “facts and features” hiring is failing, why leadership training often misses the mark, and how the best operators are creating cultures that people actually want to stay in.

The conversation explores:

  • Executive Director burnout in senior living
  • Leadership training gaps
  • Hiring and retention strategies
  • Why culture matters more than ever
  • The shift from visionary leadership to tactical leadership
  • How operators can better support teams
  • What hiring managers are getting wrong
  • Why candidates need to sell accomplishments — not job descriptions
  • The importance of mentorship and support systems
  • Building senior living cultures that attract top talent

Chris also discusses his personal journey through endurance racing and fundraising for dementia care and how that mindset has shaped his perspective on leadership and resilience.

If you’re a senior living operator, executive director, sales leader, recruiter, or industry professional trying to build stronger teams and healthier cultures, this episode is packed with practical insights.