By Steve Moran
I came across an Instagram post about Portillo’s, the Chicago-born hot dog chain with 90+ locations. They figured out the front-line staffing problem and are making serious profits. They have a very unique approach to paying frontline workers.
The Story
Here’s the short version: Portillo’s pays employees more for learning extra stations. Not for seniority. Not for years of service. For skills. The result? $8.5 million in revenue per location and the lowest employee turnover in fast casual dining.
If you run any kind of business where frontline workers are the engine — restaurants, retail, healthcare, hospitality, manufacturing, senior living, logistics — this should stop you cold.
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