Predictions: Senior Living 2017
Predicting the future is purely a fool’s business . . . and yet I am going to give it another shot for 2017.
Read More
Tag: failures
The Right Answer to Criticism
How do you react when failures happen?
Read MoreGetting It Right After it Goes Bad – Lessons From Southwest Airlines.
A great lesson from Southwest Airlines on how to recover from a significant customer satisfaction failure.
Read More
