A resident is one whole person. Senior living teams often approach that person from very different lanes. In this Heard in the Halls clip, Lindsey Daugherty talks about why silos happen — and what better collaboration could change.
Transcript:
So we can start poking the bear a little bit. Senior living is not just one thing.
How do you actually bring all of that together to create what’s best for residents?
Yeah — you put everyone at the same table, right? That’s exactly the issue. Everyone is telling the story from their own perspective instead of collaborating, because everyone is operating in their own lane.
There are always a lot of complaints about that in senior living, but no one really explains it. People say, ‘Everyone operates in silos,’ but then you think, how do you operate in silos if you’re taking care of the same human being?
It’s because everyone has different goals, like you said — different agendas, different things they’re trying to achieve — and they’re never really sitting at the same table talking about those things.”
