By Steve Moran
“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” — Maya Angelou
I hope this shocks you. It should!
70% of team engagement is dependent on how managers make their team members feel. (Gallup’s 2025 State of the Global Workplace Report)
50% of people in the US have quit in order to get away from a bad leader at least once in their career. (The same Gallup report)
Google took a look at more than 180 teams and found that team composition — along with seniority, education, and even skill — was less important than psychological safety. Teams with high safety exceeded their targets by 17%.
The Big Question
How do you make team members feel?
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